Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.

He has been growing and helping develop customer-focused large and small businesses for over 25 years now. His clients have included brands such as Sky, Apple, ING, KFC, Philips, Intercontinental Hotel Group, Olympus, Pearson and Costa Coffee.

Adrian is a frequent writer, podcaster and speaker on all things related to customer service and experience.