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Sessions

September 15 | 09:40-10:00AM CET, Keynote Speech
Leadership | Technology

Welcome Keynote by Hande Cilingir

Welcome to the world's largest virtual leadership and experience summit, RESHAPE. The event will kick off with a keynote speech by Insider's Co-Founder and CEO Hande Cilingir.

Co-founder and CEO

Hande Cilingir

September 15 | 10:00-10:30AM CET, Fireside Chat
Leadership | Media

Fireside Chat with Sir Martin Sorrell

The digital space will continue to grow exponentially. In numerous markets around the world, the digital economy is predicted to outpace GDP growth. This fireside chat will cover:

  • How do you REBOUND, RESHAPE and identify opportunities, challenges and dominate your industry?

Executive Chairman

Sir Martin Sorrell

Co-founder and CEO

Hande Cilingir

September 15 | 10:30-10:40AM CET, Fireside Chat
Leadership | Healthcare

How to Redefine Your Purpose and Become an Enabler of Positive Change

It is in our hands to start the chain of positive change. The impact Session, titled Experience Code by Tamara Rogers of GSK, will shine a light on:

  • Connect with your customers on an emotional level,
  • Power creativity in Healthcare and STEM industries,
  • Deliver ideas and products that inspire.

Global Chief Marketing Officer @GSK Consumer Healthcare

Tamara Rogers

September 15 | 10:40-11:00AM CET, Panel
Leadership | Healthcare, Travel & Hospitality, Telecommunications

Building A Customer Strategy from the Bottom-Up

Hear from the world's boldest C-suite executives on how business and technology can redefine their purpose and become enablers of positive change. Their panel will cover:

  • Growth dependent on human ingenuity complemented with smart technology,
  • Diversity, Equity, and Inclusion Culture,
  • How intersectional thinking harnesses the collective power of creativity,
  • The experience your customers deserve.

Group CEO

Hatem Dowidar

Global Chief Marketing Officer @GSK Consumer Healthcare

Tamara Rogers

Chairwoman

Gillian Tans

Author

Adrian Swinscoe

September 15 | 11:00-11:20AM CET, Impact Session
Leadership | Food & Beverage

Delivery Startups and The Evolving Gig Economy

How do delivery companies meet the emerging challenges of a rapidly changing industry with increasing competition, demand, and regulation? Sacha Michaud, Co-Founder of Glovo App, will share:

  • The challenges of rising unemployment.
  • How to create a positive impact on inclusiveness.
  • The curse and boon of government regulations.

Co-founder & Vice-President of Public Affair

Sacha Michaud

September 15 | 11:00-11:20AM CET, Panel
Customer Experience | Telecommunications, Retail & CPG, Food & Beverage

The 1st Generation of True Digital Natives

Gen Z is taking over the world, and there’s nothing to do but follow. The panel will discuss:

  • Impact of getting it right for companies,
  • Content strategy and product design,
  • Ethical and sustainable brand influence on purchase,
  • Multichannel Marketing Strategies.

Cofounder

Adil Bouhdadi

Marketing Manager

Colea Weis

Product Manager, Analytics

Dimos Papadopoulos

September 15 | 11:20-11:40AM CET, Fireside Chat
Leadership | Fashion & Beauty

Conquering the Hearts of Your Customers

Beauty starts from the inside, so beauty companies have to conquer their customers' hearts first. Mona Kattan, the Global President of Huda Beauty, will touch upon:

  • Winning consumer trust.
  • Early-stage challenges in entrepreneurship.
  • Turning a $6,000 loan into a billion-dollar business.

Global President

Mona Kattan

Managing Editor

Tamara Pupic

September 15 | 11:20-11:40 CET, Fireside Chat
Customer Experience | Technology

Events & Community: Reimagined

Tune into this session by Johnny Boufarhat to learn the

innovation and inclusion story of HOPIN.

Founder & CEO

Johnny Boufarhat

Advisory Board Member

Cenk Serdar

September 15 | 11:40-12:00PM CET, Panel
Customer Experience | Healthcare, Retail & CPG, Food & Beverage

Personalized Omnichannel Experiences

Data is the currency of the future. Are you ready to use it? Danone, IKEA, and GSK Pharma will shine a light on:

  • Why the Diagnostic Trouble Code is the future of e-Commerce brands,
  • Benefits of data mining in e-Commerce and retail,
  • Data-mining in commerce and retail,
  • Different active trends in using data for personalization,
  • Identifying trends in your data with the power of AI.

Global Digitalisation Manager

Carolina García Gómez

Director, Global eCommerce & Business Development

Omer Waysman

September 15 | 11:50-12:10 PM CET, Fireside Chat
Leadership | Banking & Financial Services

Investing in Financial Inclusion for Climate Resilience

The butterfly effect is real; an investment in inclusion could start the fight toward climate resilience. In this session, Stephen Rasmussen will touch upon:

  • Essential services,
  • Generating income,
  • Transitioning to low emission and smart climate economies,
  • The ecosystem needed to create a sustainable market for climate transition.

CEO

Stephen Rasmussen

Associate Editor

Sindhu Kashyap

September 15 | 12:00-12:20PM CET, Panel
Customer Experience | Food & Beverage

In-house vs. Agency: Who Can Build The Best CX?

In this hotly debated session - we will explore the strengths and weaknesses of in-house and agency teams. Join this discussion on who is best positioned to deliver the ultimate CX.

Global Digital Marketing Director

Laurent Burel

VP of Marketing UK

Christopher Baldwin

September 15 | 12:00-12:20PM CET, Fireside Chat
Sustainability | Retail & CPG

Sustainability? That's On Us.

Everyone plays a part to create a world of more sustainable fashion. In his session, Ryan Shannon will talk about:

  • Making Bamboo Clothing impact positive by 2030,
  • Practices all fashion brands can implement towards a profitable and ethical business.

Managing Director

Ryan Shannon

Sustainability Consultant

Anna Moore

September 15 | 12:10-12:20AM CET, Panel
Customer Experience | Diversity & Inclusion

Transform Your Employees to Their Best Selves Pete Yoong - Pulsify

The importance of community culture in the workplace is increasing, and it is the team leader’s responsibility to make sure each teammate is on board. In this session, Peter will touch upon:

Developing the potential in employees with AI,
Informing the management in making data-driven decisions,
Maintaining impartialness to the system.

Co-founder

Peter Yoong

September 15 | 12:20-12:50PM CET, Panel
Customer Experience | Fashion & Beauty

Beauty & Cosmetics Panel: Understanding Consumer Habits

The beauty industry is one of the toughest industries for customer experience, with many things to consider, from allergens to animal cruelty to inclusivity. This panel will shine a light on this issue by delving into:

  • Recommendations and reviews,
  • Audience segmentation and product development,
  • Diagnostics Trouble Code (Direct to consumer) and marketplaces,
  • Performance marketing versus awareness campaigns.

Chief Commercial Officer & Speaker of the Executive Board

Christoph Honnefelder

CEO & Founder

Esther Leloux

Senior Director Marketing & eCommerce

Vanessa Van Leusden

Moderator and chairman of the day

Krijn Schuurman

September 15 | 12:20-12:45PM CET, Impact Session
Sustainability | Travel & Hospitality

Changing the Way the World Flies

  • As corporates make plans to resume travel, we’ve seen several businesses start to focus on their Scope 3 air travel and cargo emissions, making it a priority.
  • The first and foremost step is to reduce emissions by flying less, and using alternative travel modes.
  • For those times we continue to fly, we need to change how we fly – more sustainably, and enabling change within the aviation industry.
  • Sustainable Aviation Fuel (SAF) through SkyNRG’s Board Now program provides this solution to corporates. You reduce your aviation emissions through an in-sector, sustainable option and we aggregate commitments to build new production facilities, contributing to the energy transition in aviation.
  • Board Now is more than a tool for GHG reduction, it is a community of leaders with a shared goal, who see value in the network, knowledge, and employee engagement tools that Board Now provides. Current members include PwC, Skyscanner and Microsoft, with another major name to be announced soon.

Managing Director

Theye Veen

September 15 | 12:20-12:40PM CET, Fireside Chat
Diversity & Inclusion | Entrepreneurship

Entrepreneurial Diversity In MENA

At just 34, Sara Al Madani has already carved out quite the reputation as a fashion designer, serial entrepreneur, and inspirational role model. She set up her own fashion brand at 15 to change how Arab women dress, and her unique, modern take on the abaya has attracted fans across the Middle East and Africa. Her session will touch upon:

  • Leadership and women entrepreneurship in a patriarchal society,
  • Taking worthwhile risks,
  • Tools you need to be a successful entrepreneur.

Serial Entrepreneur

Dr Sara Al Madani

Deputy Editor

Bridgette Hall

September 15 | 12:30-12:50PM CET, Impact Session
Leadership | Sports and Entertainment

Golden Rules from a Gold Medalist

Who would know more about being a leader than an Olympic Gold medalist? In her chat, Jessica Morrison will talk about:

  • Human impact stories,
  • Leadership lessons from an Olympic Gold medalist.

Olympic Gold Medalist Australia

Jessica Morrison

September 15 | 12:40-12:50 CET, Impact Session
Diversity & Inclusion | Health

Transforming Mental Healthcare Beyond Tele-health

This session will talk about transformations in mental healthcare.

CEO & Cofounder

Azran Osman-Rani

September 15 | 12:50-13:10PM CET, Panel
Customer Experience | Fashion & Beauty

Supply Chain Challenges in eCommerce

E-Commerce is on the rise, but there is no improvement without a challenge. The fireside chat will discuss the supply chain challenge and delve into:

Warehouse infrastructure: visibility, mobility, and flexibility
High flow and low flow items: picking and packing
Transport Logistics
Customer expectations

CDO

Gijs Van Engelen

September 15 | 12:55-13:10 CET, Panel
Sustainability | Financial Services

Purpose is the New Profit, Green is the New Tech

Companies are focusing on two things in 2021: being green and doing good. In this session, Tarcila will talk about the role of purpose and sustainability in brands by delving into:

  • The Regenerative Revolution,
  • Engaging leadership to create a sustainable business,
  • Aligning personal and corporate values.

Chief Purpose Officer

Tarcila Ursini

September 15 | 13:10-13:20 CET, Impact Session
Leadership | Entrepreneurship

From The Epicenter of Innovation Hub

The popularity of innovation hubs is taking off, and Oscar is here to talk about them. This session will touch upon:

  • The future consumer in the emerging markets,
  • Looking at the best practice for new innovation.

Partner & Managing Director

Oscar Ramos

September 15 | 13:10-13:40 CET, Panel
Customer Experience | Retail & CPG

Managing the Unexpected: Omnichannel Customer Expectations

Customer expectations make the business world go round. Join industry leaders to hear an enlightening conversation on:

  • Rethinking the omnichannel approach,
  • Speed, scale, and coverage never previously imagined,
  • Frictionless consumption.

CEO

Pawan Gadia

SVP Product & Operations

Coen Tijhof

CDO

Vincent Lootens

CMO

Brandon Proctor

September 15 | 13:10-13:30 CET, Panel
Sustainability | Food & Beverage

A Whole New Generation of Food

On the course we are in, the food and beverage industry is not sustainable. We have to change course, but where can we go? This session will cover:

  • How beer brewers are embracing sustainability,
  • Why a food transformation is necessary,
  • Healthy diets from sustainable food systems.

Global Head of Sustainability

Jerome Perez

Co-Founder

Ben Ebberell

Global Sustainability and Innovation Director

Carolina García Arbeláez

September 15 | 13:20-13:30 CET, Impact Session
Leadership | Food & Beverage

The Future of Food

Cloud Kitchens: are they as dreamy as they sound? The impact session by Mohamad Ballout will delve into:

  • Global Restaurant trends,
  • Sustainability in Food and Beverage markets,
  • Cloud Kitchen market share.

Co-founder & CEO

Mohamad Ballout

September 15 | 13:30-13:50 CET, Panel
Leadership | Food & Beverage

The Gig Ecosystem in MENA

How do you satisfy the world’s insatiable appetite? The panel will answer this by discussing:

  • Satisfying the world's appetite, one order at a time,
  •  Empowering the local grocer and driver to create a sustainable economy,
  • Creating new avenues of economic growth.

Co-founder & CEO

Mohamad Ballout

Founding Partner

Sonia Weymuller

September 15 | 13:30-13:50 CET, Panel
Sustainability | Fashion & Beauty

L’Oréal for the Future: Sustainable Business Transformation and Social Impact in Brazil

As an exemplar in the beauty industry, L'Oreal has taken the initiative to implement sustainable business practices into its brand. This session by Maya Columbani will talk about L'Oreal's sustainability goals, including:

  • Carbon neutrality and 100% renewable energy usage by 2025,
  • Reducing consumers' CO2 emissions from L'Oreal products up to 25% by 2030,
  • Halving greenhouse emissions overall and per finished product by 2030.

Director of Sustainability and Human Right Brazil

Maya Colombani

September 15 | 13:40-14:10 CET, Panel
Customer Experience | Travel & Hospitality

Titans of Travel and Hospitality

We have the opportunity to re-invent travel. As COVID restrictions ease and more people become fully vaccinated, the revival of the travel industry is getting stronger. This panel will discuss:

  • Will travelers come back like before, or will the trends that emerged in 2020 hang around in 2021 and beyond?
  • Summer 2021 trends,
  • How travel marketers can close customer experience gaps to future-proof their brands over the next 18-24 months.

Chief Growth Officer

Guk Kim

Co-Founder & CEO

Johannes Reck

Senior Corporate Director of Digital Customer Experience

Timothee Semelin

September 15 | 13:40-14:20 CET, Workshop
Trainings & Workshops | Technology

How Growth Marketing Can Help You Accelerate Growth at Speeds Never Seen Before

This workshop by Upthrust will give an insight into growth marketing.

Growth Marketing Director

Stijn Sommerijns

September 15 | 14:00-14:20 CET, Panel
Leadership | Media

Fan Engagement and Fan Experience

Sports rule the entertainment world, and experts from Rakuten, Inter Miami and the Golden State Warriors are here to talk about it. Tune in to the session by Rahul Kadavakolu, Xavier Asensi, and Mike Kitts to learn all about fan engagement.

Executive Director - Global Marketing & Branding

Rahul Kadavakolu

Executive Vice President of Partnerships

Mike Kitts

Chief Business Officer

Xavier Asensi

September 15 | 14:00-14:20 CET, Panel
Sustainability | Technology

Living in a CarbonSmart World.

If we are to achieve climate goals, we need a systems-level view and solutions that can draw on multiple sources of waste carbon.

Advances in technology and a global momentum to avert the deepening climate crisis have brought us to the cusp of a new industrial era in which recycled CO2 will be the feedstock, and clean electricity the energy source, to produce the climate-safe materials and fuels that are today made from oil.

This talk will showcase examples of carbon recycling and how to rethink carbon from a liability to an opportunity.

Chief Sustainability & People Officer

Freya Burton

September 15 | 14:00-14:10 CET, Impact Session
Diversity & Inclusion | Financial Services

Growth in Africa: Digitization and Financial Inclusion

With 350 million unbanked adults in sub-Saharan Africa, the need for accessibility is not only necessary but dire. Folake Ani Mumuney will talk about:

  • Why banks and private institutions need to create novel methods to reach Africa,
  • Why digital banking makes both business sense and creates opportunities for an equally independent society.

Global Head of Marketing & Corporate Communications

Folake Ani Mumuney

September 15 | 14:10-14:30 CET, Panel
Diversity & Inclusion | Financial Services

Banking the Unbanked

2 billion adults, or 38 percent of all adults worldwide, remain excluded from the financial system today. This session will share:

  • How banking partners can play a pivotal role in reducing the number of the unbanked population,
  • A FinTech led future,
  • How to Bank the Unbanked: Digitized Payments, Formalized Savings.

Lead, Digital Rails

Claudia McKay

Global Head of Marketing & Corporate Communications

Folake Ani Mumuney

September 15 | 14:20-14:40 CET, Fireside Chat
Leadership | Food & Beverage

Fireside Chat with Jitse Groen - Just Eat Takeaway.com

Just Eat Takeaway.com is one of Europe's biggest food delivery companies, with a market value of $17.8 billion. In this Fireside Chat, Jitse will touch on:

  • Expansion and growth in 24 markets,
  • Winning consumer trust & partner trust,
  • Improving the work conditions for gig workers,
  • Development in the food delivery business.

Founder & CEO

Jitse Groen

Chief Marketing & Experience Design Officer Asia

Howard Tiersky

September 15 | 14:20-14:40 CET, Panel
Customer Experience | Technology

Digital Transformation and Competition in Banking

Digital transformation in banking can often be overlooked. Join industry leaders to hear more on:

  • Strategy, trends and transformation to outpace the competition,
  • Using AI in banking,
  • Digital first banking models that work,
  • Digital programs that have failed the customers.

Chief Marketing Officer

Federico Barallobre

September 15 | 14:25-14:40 CET, Impact Session
Sustainability | Retail & CPG

Applying Design Thinking to Packaging Solutions

Packaging is one of the number one polluters in our world. In this session, Tamara will discuss how we can solve this problem with the power of design.

Cofounder

Tamara Mekler

September 15 | 14:30-14:50 CET, Workshop
Trainings & Workshops | Diversity & Inclusion

Young Coder Club. Bridging the skills gap

LATAM & US Operational Account Manager

Fulya Mercan

Head of People and Culture at Insider.

Duygu Devecioğlu

Senior Software Development Engineer

Emre Kaya

September 15 | 14:40-15:00 CET, Panel
Leadership | Financial Services

How Quantum Marketing Drives Success

Over the years, marketing has shifted to four paradigms. Marketing is going to go through an unprecedented level of disruption as we enter the fifth paradigm. In this session, Raja will share:

  • What quantum marketing is and how to leverage it,
  • How the evolution of psychology and emotion influence marketing,
  • Why marketing needs to be re-imagined,
  • What quantum marketing means for business transformation,
  • How to break your brand down into the five senses.

CMO & Author of Quantum Marketing

Raja Rajamannar

September 15 | 14:40-15:00 CET, Panel
Customer Experience | Technology

Peak Season Trends in Retail

Peak season is the dream for marketers: sales, deals, offers, and more. But this dream can quickly turn bad without the right action. This session on Peak Season Trends will focus on:

  • The biggest challenges facing your team going into this year’s sale season,
  • 3 lessons learned from the previous year’s Holiday season,
  • Retaining more first-time buyers with the data you collected over the holidays.

Chief Business Development Officer

Michal Chyczewski

Member of Supervisory Board

Jakub Gierszyński

Client Partner

Emin Aliev

September 15 | 14:40-15:00 CET, Panel
Sustainability | Multi-Industry

See You Never, Plastic

Ending plastic waste is ambitious. But it is through collaboration and collective action that this complex problem can be solved. This panel will cover:

  • Initiatives with short-term and long-term results to help clean for change.

Commercial Vice President for Packaging and Specialty Plastics, EMEA

Marco Ten Bruggencate

VP Strategic Partnerships

Justin Wood

September 15 | 15:00-15:20 CET, Panel
Leadership | Sports and Entertainment

Cryptocurrency's Latest Use in Sports and Entertainment

Crypto is the currency of the future, but are you ready to use it? This session will explore the following topics:

  • The growth of popularity in crypto lending,
  • The regulations, and uncovering the complexities in crypto investments,
  • The future of brands, artists, athletes, and entertainment labels.

Cofounder & Partner

Alex Baghdjian

PwC Crypto Leader and Partner and Adjunct Professor University of Hong Kong

Henri Arslanian

Founder & CEO

Jeffery Huang

September 15 | 15:00-15:20 CET, Panel
Customer Experience | Food & Beverage

Quantifying your customer Experience

A happy customer may make a one-time purchase, but more importantly, a happy customer will return to do business with your company time and time again. This chat will delve into:

How to define something as elusive as customer happiness,
How to understand the nuances of customer frustration and pinpoint what exactly fosters engagement,
How to turn all of this data and intelligence into an effective retention strategy that drives greater customer lifetime value (CLV).

Chief Product Officer

Lucie Buisson

September 15 | 15:00-15:20 CET, Impact Session
Sustainability | Fashion & Beauty

#PressReset on the Conventions of Beauty

The beauty industry is revolutionizing diversity and inclusion by pressing reset on the conventions of beauty. The session will delve into:

  • Sustainable and ethical beauty,
  • Selling more and producing less clutter,
  • Becoming the choice for Gen Z and socially conscious customers.

Cofounder & CEO

Liah Yoo

September 15 | 15:00-15:20 CET, Impact Session
Diversity & Inclusion | Entrepreneurship

Training Entrepreneurial Spirit

The entrepreneurial spirit is putting impact above the outcome as a successful entrepreneur. In this session, Linda will talk about:

  • Conscious diversity and inclusion strategies,
  • Investing in minority communities,
  • Commitment to the customers and communities.

Co-Founder & CEO

Linda Rottenberg

September 15 | 15:20-15:40 CET, Panel
Leadership | Media

Opportunities and Hurdles of the Media Industry

According to Statista, the US newspaper industry has shrunk by $4.5 billion from 2011 to 2018. The industry’s demise has left no one immune, as even huge publications like The New York Times have suffered with their revenue dramatically decreasing by half since 2006. This panel will explore:

  • Digital fatigue,
  • Evolution of print media,
  • How the print and digital media can work in harmony,
  • Higher standards of social action.

Chairman & Co-founder

Pascal Chevalier

CEO

Nicholas Thompson

Chief Business Officer

Craig Kostelic

Managing Director, US

Jim Koepke

September 15 | 15:20-15:40 CET, Panel
Customer Experience | Technology

Growth vs Privacy? How to Grow Brands on the New Internet

Scaling brands and digital properties like mobile apps and websites is rapidly becoming more complex for marketers to navigate with new regulations focused on protecting consumer privacy. This panel will discuss: - Brands’ need for consistency in reporting, measurement and user experience in order to understand, engage and re-engage high value consumers - Moving away from deterministic measurement, while still maintaining the confidence and clarity to build services and generate strategic insights - Machine learning and advanced data science techniques in the wake of privacy regulations and platform policies.

President & GM US

Brian Quinn

September 15 | 15:20-15:40 CET, Panel
Sustainability | Philantrophy

Laggards & Leaders: 5-steps to starting or steering your ESG journey

The pressure is on, and it’s coming from all directions – investors, staff, customers, activists, and media. Some companies have been at the tip of the spear, driving social and environmental change for decades. But most are finding themselves in uncharted waters, with responsibilities they have never held and a board that is eager to leapfrog ESG ratings. This rapid-fire discussion will offer:

  • Ideas and tools for helping companies assess their starting points,
  • Help companies drive towards meaningful action.

Senior Director & Global Head

Denielle Sachs

September 15 | 15:20-15:40 CET, Panel
Diversity & Inclusion | Technology

Cultural Hacking Towards Equity

1) Unconscious Bias and our Need of Belonging

2) Chimera of Meritocracy: How our biases affect overarching systems

3) Cultural Hacking towards systemic change and Equity

Global Diversity and Inclusion Lead

Tomas Flier

September 15 | 15:40-15:50 CET, Impact Session
Leadership | Sports and Entertainment

Leadership, Adversity and the Relationship Between Athletes and Their Clubs

This session by Steve Jbara will delve into the sports world, relationships within teams and leadership in the industry.

President

Steve Jbara

September 15 | 15:40-16:00 CET, Panel
Customer Experience | Technology

The Power of Recommendation Engines

This workshop by AWS, Insider and Friesland Campina will delve into the world of recommendation engines.

Head of Digital Media

Mazen Mroueh

Head, Worldwide Retail and Wholesale Distribution

Tom Litchford

Chief of Staff

Caglar İcer

September 15 | 15:40-16:00 CET, Panel
Sustainability | Travel & Hospitality

Renewable Energy Panel

Sustainability in travel is a pressing issue in the aviation industry. This session will talk about:

  • Sustainable mobility,
  • The need to recycle carbon waste,
  • Investment and collaboration to boost the clean energy industry.

Managing Director

Theye Veen

CEO

Jimmy Samartzis

September 15 | 15:40-16:00 CET, Impact Session
Diversity & Inclusion | Media

Tough Conversations on Inclusive and Equitable Work Cultures

Diversity, inclusion, and equity are sensitive subjects, especially following racism-related issues in the past year. However, without talking openly, no problem can be solved. In this session, Daisy will talk about: - Leading with heart and purpose,

  • Company values: a "Must have" not a "Nice to have,"
  • Sourcing, recruiting, selecting, developing, and promoting talent.

Chief People Officer

Daisy Auger-Domíngue

September 15 | 16:00-16:20 CET, Fireside Chat
Leadership | Technology

Internet Invariants: Privacy, User Experience, Child Safety, and Regulation

Internet privacy is one of today’s hot topics, but we’re facing a far more dangerous digital threat to our basic human right to live, the lack of internet safety. What’s even more concerning is the potentially harmful impact our current digital reality has on our children. Recent estimates suggest that one out of every three Internet users is a child, which means our most precious resource is vulnerable. Sit down with AppsFlyer CEO and co-founder Oren Kaniel to hear:

  • His thoughts on internet safety,
  • The role of regulation,
  • What the mobile ecosystem can do to ensure the safest digital experience for all.

Co-founder & CEO

Oren Kaniel

Reporter

Patience Haggin

September 15 | 16:00-16:20 CET, Fireside Chat
Sustainability | Advocacy

Climate Advocacy and Youth Leadership

In middle school, Sophia brought up her concerns about climate change to her relatives and was shocked when they told her they knew nothing about global warming. She later learned that 40 percent of adults on Earth have never heard of climate change. Kids back in the day used to skip school to play hooky; now, they’re skipping school to fight for their futures. As a national strategist for Fridays for Future, Sophia worked alongside Greta Thunberg to mobilize millions of students to strike for climate action. Through this presentation, Sophia will provide a look into the dynamic world of youth climate activism and sketch out what life is like for the teenagers saving our planet.

UN Youth Advisor on Climate Change

Sophia Kianni

September 15 | 16:00-16:10 CET, Impact Session
Diversity & Inclusion | Advocacy

At the End of the Tunnel

This session by Michelle Nunn will delve into:

  • Living between crises,
  • Prioritizing social impact.

CEO

Michelle Nunn

September 15 | 16:10-16:30 CET, Panel
Customer Experience | Retail & CPG

Future of Apps: AI Powered Marketing

How are app marketers using the power of AI-powered marketing to their advantage? This panel will shine a light on:

  • Using AI for multi-channel marketing and product discovery,
  • Making retargeting a priority for marketing success,
  • Customer Data Platform (CDP) versus Customer Relationship Management (CRM).

Advisor

Tomás Gazmuri

CTO

Tu Vu Anh

Head of Strategic Growth & Payment at LATAM & EMEA

Lukasz D

September 15 | 16:20-16:30 CET, Impact Session
Leadership | Retail & CPG

FMCG Marketing in a Cookieless and Consent Driven World

Cookies — not as sweet and definitely more complex than they sound. With new regulations on data privacy, the collection and integration of cookies have been more difficult. In this impact session, Deepak will talk about:

  • Proactively preparing for 2023 at Unilever,
  • Impact of cookie-less digital space,
  • The customer experience pivot.

Vice-President Homecare SEA & Global Head, Fabric Enhancers

Deepak Subramanian

September 15 | 16:30-16:50 CET, Panel
Leadership | Retail & CPG

Retail Leadership Panel

This panel by retail superstars will cover:

  • Challenges in meeting customer expectations,
  • The biggest changes that we should prepare for in 2022,
  • The failure to acknowledge supply chain limitations,
  • Experiential shopping trends that retail are yet to be discovered.

Vice-President Homecare SEA & Global Head, Fabric Enhancers

Deepak Subramanian

CXMO

Ilca Sierra

Director of Anaika Collection

Lavina Valiram

Managing Director, US

Jim Koepke

Founder, CPO and CGO

Derrick Dinglasan

Managing Director, LATAM

Moritz Wolff

September 15 | 16:30-16:50 CET, Impact Session
Diversity & Inclusion | Technology

Leveling the Field for Women in the Tech Industry

Girls in Tech started 15 years ago with the mission to bring women into the tech industry. In this session, Adriana will share:

  • The unsettling stats and reasonable data on women in technology,
  • The challenges around women in technology,
  • Diversifying the work culture.

Founder & CEO

Adriana Gascoigne

September 15 | 12:45-12:55PM CET, Impact Session
Sustainability | Retail & CPG

Convenience, Cost and Sustainable Practices

Convenience and cost are the major concerns for companies that are trying to go green. This session will talk about why convenience and cost do not have to be sacrificed to achieve sustainable practices.

Marketing & Communications Director @FNAC

Beatriz Navarro

September 15 | 11:50-12:30 CET, Workshop
Trainings & Workshops | Technology

CMOs: How to Reliably Become Your Company’s Growth Engine

A playbook to de-risking your go-to-market strategy
Modern day growth requires visionary CMO and CPO tag teams co-launching innovation to market, delivering on their shared responsibility for monetization.

Data-driven decision-making that de-risks GTM isn't an unattainable holy grail. Teams may feel challenged by never having enough actionable insights data to guarantee they're making the right decision, but there is an opportunity to more reliably grow revenue and justify return on investment.

Hypothesis based experiments have outcomes that can significantly guide decision making. Find out how to align product and marketing teams with data dependable enough to use as board level justification.

Join GrowthOps as we take you through the steps needed to reduce decision anxiety and future-proof your business with customer-centric, experience-driven growth

 

Chief Growth Officer

David Isaac

Regional Head of Growth Marketing, SEA

Shaad Hamid

September 15 | 12:50-13:10 CET, Fireside Chat
Customer Experience | Retail & CPG

Building a Customer Experience Strategy Through the Pandemic

E-Commerce is on the rise, but there is no improvement without a challenge. The fireside chat will discuss the supply chain challenge and delve into:

  • Warehouse infrastructure: visibility, mobility, and flexibility
  • High flow and low flow items: picking and packing
  • Transport Logistics 
  • Customer expectations

CDO

Gijs Van Engelen

Moderator and chairman of the day

Krijn Schuurman

September 15 | 15:00-15:20 CET, Fireside Chat
Customer Experience | Food & Beverage

The Future Of Customer Happiness: Humanizing Digital For Better Experiences

As humans we’ve never been more connected, but how do we make sure we don’t lose the human touch online? How do we turn customer intelligence into customer happiness?

Join Contentsquare VP of Product Lucie Buisson and Dodo Pizza Chief Marketing Officer Mikhail Chernyshev as they explore what it takes to build lovable digital customer experiences in 2021.

Chief Customer Happiness Officer

Mikhail Chernyshev

Chief Product Officer

Lucie Buisson

September 15 | 12:10-12:20 CET, Diversity & Inclusion
Diversity & Inclusion | Others

Using AI to Improve Diversity, Equity and Inclusion and Uncovering Potential in People and Organizations

The importance of community culture in the workplace is increasing, and it is the team leader’s responsibility to make sure each teammate is on board. In this session, Peter will touch upon:

  • Developing the potential in employees with AI,
  • Informing the management in making data-driven decisions,
  • Maintaining impartialness to the system.

Co-founder

Peter Yoong

September 15 | 14:00-15:30 CET, Regional Session
Regional Sessions

Delivery Heroes: Growth Strategies

Marketing Director

Alexey Podyaploskiy

CMO

Stas Koloskov

CMO

Olga Kalinina

Product Director

Maria Timofeeva

Country Manager Russia & CIS

Alexander Kubaneishvili

September 15 | 15:30-16:30 CET, Regional Session
Regional Sessions

Women's Leadership: Young Russian Women Entrepreneurs on the Challenges and Joys of Business

Elena Lebedeva

Co-Founder

Julia Terentyeva

Founder

Yana Becker

Founder & CEO

Olga Zinovieva

Olga Zhukova

September 15 | 16:10-16:30 CET
Diversity & Inclusion | Others

Purpose in the Pandemic: How Business and NGOs Are Partnering to Build Back Better

CEO

Michelle Nunn

Global Director

Kate Gibson

Executive Vice President, Global Communications President

Jon Banner

September 16 | 05:10-05:30AM CET, Keynote Speech
Leadership | Technology

Welcome Keynote by Hande Cilingir

Welcome to the world's largest virtual leadership and experience summit, RESHAPE. The second day of the event will kick-off with a keynote speech by Insider's Co-Founder and CEO Hande Cilingir.

Co-founder and CEO

Hande Cilingir

September 16 | 05:30-05:50AM CET
Leadership | Others

Building a Creator's Ecosystem

How do you define excellence for your brand? This panel by industry leaders will discuss the concept of excellence in the banking industry.

CEO

Nuseir Yassin

September 16 | 05:50-06:10AM CET, Panel
Leadership | Travel & Hospitality

Digital Transformation Lead by the Government

The digital transformation of the world is well underway, but who will lead us into the future? This panel will cover:

  • Open Innovation Labs,
  • Nurturing the next generation of digital skills and innovators,
  • Applying digital to boost the economy and jobs,
  • Successful programs in partnership with the private sector.

Digital Minister, Taiwan

Audrey Tang

Senior Correspondent

Emily Tan

September 16 | 06:10-06:20AM CET, Impact Session
Leadership | Advocacy

From Words to Action

We are all activists when it comes to social media, but how many of us really take palpable action? The Impact Session by Zahra Al Hilaly will touch upon:

  • Definition of being a Gen Z Advocate and UN Youth Ambassador,
  • Decision-making for marginalized constituencies, including women of color, migrants, and refugee women.

Global Youth Representative on the UN Women Generation Equality Core Group

Zahra Al Hilaly

September 16 | 06:10-06:20AM CET, Impact Session
Customer Experience | Retail & CPG

Customer Care the Coles Way

As an industry leader for over 100 years, Coles is a trailblazer in customer experience. This session will talk about what Coles does to ensure the best customer experience they can provide.

Chief Marketing Officer

Lisa Ronson

September 16 | 06:20-06:50AM CET, Panel
Leadership | Retail & CPG

APAC's Digital Retail Journey Roadmap

The APAC region is growing exponentially, and they have established themselves as a strong presence in the global business stage. Leaders from APAC’s biggest brands will discuss:

  • How has technology transformed society in APAC?
  • What do current digital and social trends teach us about how the market may develop?
  • How can you captivate consumers with technology to ensure they become integral in your organization's digital future?

Chief Marketing Officer

Jo Bjordal

CEO

Jakob Angele

September 16 | 06:20-06:40AM CET, Panel
Customer Experience | Retail & CPG

The Retail Scene in APAC

As the fastest-growing region in business, APAC holds the key to the biggest online retail opportunity in the world. Join industry leaders to hear more about:

  • The age of ultra-convenience,
  • The rise of time-poor dual-income households,
  • Omni-channel digital journeys,
  • Master delivery experience and supply chain resilience.

Vice President Marketing

Erik Hohmann

Cofounder & CEO

Peter Yen

Chief Marketing Officer

Lisa Ronson

CMO

Edward Kilian

September 16 | 06:20-06:30AM CET, Panel
Diversity & Inclusion | Others

Serving the under-served in Digital Banking

Digitizing banking leads to many opportunities, including increased access for under-served communities. This session will delve into serving the unserved in digital banking.

CMO

Diana Boo

September 16 | 06:30-06:50AM CET, Panel
Diversity & Inclusion | Retail & CPG

Why Inclusive Product Designs Matter

There has been a call for retailers to embrace diversity and inclusivity, both in stores and online. This session will dive deep into what inclusive retail involves and how and why retailers should implement it. The session will touch upon:

  • How retailers can adopt an inclusive strategy for both online and in-store experiences,
  • Inclusive marketing campaigns,
  • Creating inclusive products for all.

Co-Founder & CEO

Juliette Gimenez

Partner & Director, Thailand

Mameaw Sapprasert

CMO

May Ling

September 16 | 06:40-07:00 CET, Fireside Chat
Customer Experience | Retail & CPG

HOW TO FLIP YOUR GROWTH HACKING MODEL TO ELEVATE YOUR DIGITAL BUSINESS

Three sole focuses to ensure your ecommerce strategy doesn't flop.
1. Stop waiting, start elevating - getting the right tech stack in place to enable your digital team
2. I don't get ready, I stay ready - how to maintain agility year round & be on the lookout for new opportunities
3. Sync, don't sink - the most effective way to build synergy between your channels

Head

Una Kwong Mangus

APAC Solutions Engineer & Senior CSM

Mathilde Soler

September 16 | 06:50-07:00AM CET, Impact Session
Sustainability | Retail & CPG

Ethical & Inclusive: The Complete Roadmap of Eco-Fashion

Due to the socio-environmental problems, consumer passion for sustainability and ethical conduct has received more attention in the last decades. In this session, Nadia Lotter from Boody will share:

  • Barriers and challenges to sustainability in luxury and fashion,
  • Impact companies can create by following sustainability strategies and goals.

Head of Marketing

Nadia Lotter

September 16 | 06:50-07:00AM CET
Diversity & Inclusion | Others

The Power in Embracing Vulnerability


Women are revolutionising the world, and members of Women of Hong Kong is clearing the path for each other to pave the way.

Sarah Vee will speak about why the time is now when it comes to shifting the narrative between women and it starts with 6 pillars of belief:

1. Reinventing how we see ourselves,
2. Reshaping how we see others,
3. Providing a safe and supportive space,
4. Inspiring growth,
5. Creating opportunities,
6. Breaking generational traumas to lead the next generation.

Founder & CEO

Sarah Vee

September 16 | 07:00-07:20AM CET, Impact Session
Leadership | Technology

Building Digital Brand Trust in a Highly Apprehensive Industry

Consumer trust is essential for digital brands. This session by Eric Cheng will talk about building trust in an apprehensive industry.

Co-founder & Group CEO

Eric Cheng

Country Manager

Nikhil Jethwani

September 16 | 07:00-07:30AM CET, Panel
Customer Experience | Retail & CPG

Peak Season. Retail Trends and Personalization in Retail

As a leader in Forrester, G2, and Gartner, Insider knows a thing or two about customer satisfaction. Hear from Insider’s customers on:

  • Black Friday, Singles Day and, Chinese New Year campaigns 2021-22,
  • Cart recovery and journey specific marketing,
  • Smart Recommendation tool and product discovery.

Head of eCommerce, Australia

Kirat Khara

Head of Ecommerce Southeast Asia

Vasiliy Mishin

CEO

Vach Pillutla

Co-Founder & Chief Customer Officer

Arda Koterin

September 16 | 07:00-07:20AM CET, Impact Session
Diversity & Inclusion | Advocacy

We Are Not Your Competition!

Hong Kong's first all-inclusive platform for women is turning heads and encouraging collaboration between college graduates, entrepreneurs, mothers, corporate leaders, networkers and influencers. This session will talk about the 6 pillars we must act on to create change:

  • Reinventing how we see ourselves,
  • Reshaping how we see others,
  • Creating opportunities,
  • Inspiring growth,
  • Providing a safe and supportive space to thrive in,
  • Breaking generational traumas to lead the next generation.

Founder & CEO

Sarah Vee

Partnerships Director & COO

Jessie Drew Hawkins

Creative Director

Petra Greening

Founder

Lily Chan

Author, Founder & CEO

Sonia Samtani

September 16 | 07:20-07:40 CET, Impact Session
Leadership | Technology

Unlocking Asia’s Tech Ecosystem for 2021 and Beyond

It has been proven time and again that companies who limit their focus on Silicon Valley alone - within the context of startup and innovation - tend to have a narrower view of a progressive future.

Particularly in the last ten years, the Asian tech ecosystem has dynamically evolved - evident in its mobile-first, often mobile-only economies, which to this day are still being generously pumped with investment adrenaline.

But in an era-resetting 2021 and post-pandemic world, would the frothy Asia tech playbook still work? Is "opportunity" still a worthy buzzword? What are the emerging perils and existential threats? How does one truly unlock the Asian tech ecosystem?

Two of Asia's formidable tech powerhouses, Ronen Mense (APAC President of AppsFlyer) and Maria Li (COO of Tech in Asia), give their honest take. Those who have a substantial interest in building and growing their Asia presence simply shouldn't miss this session.

President & Managing Director, APAC

Ronen Mense

COO

Maria Li

September 16 | 07:20-07:30AM CET
Diversity & Inclusion | Others

Mental Health at Work. Why Do We Need to Have the Talk?

There are four words ruling the business world today: resilience, leadership, equity and inclusion. Brands cannot strive without embracing each and every one of these.

In this session Alisha will talk about:
- Taking pride in diversity,
- Making inclusion a conscious choice,
- Looking ahead versus getting bogged down.

Head of Diversity & Inclusion APAC

Alisha Fernando

September 16 | 08:50-09:10AM CET, Fireside Chat
Leadership | Financial Services

Banking for Good

What role do businesses (and in particular, banks) play in society? What does it mean to be "for good"? In this session, Sim will delve into the pivotal role of businesses to be that force for good in society, and the role leadership plays to steer an organization towards this path.

Group Head of Consumer Banking and Wealth Management

Sim S Lim

September 16 | 07:30-07:50AM CET, Panel
Diversity & Inclusion | Financial Services

Addressing Mental Health in the Workplace

Increasingly across Asia, mental health seems to be plaguing the citizens, employees, and customers. Research by Watson in 2018 cited 37% of Hong Kong residents claimed to experience mental health issue at some point, 25% of these were caused due to anxiety and depression at work. This Panel will touch upon:

  • Mental Health Apps to combat mental health problems,
  • Taking an active approach to mental health.

Head of Diversity & Inclusion APAC

Alisha Fernando

Vice-President & Managing Director SEA

Kevin McGuigan

Chief Marketing Officer @MINDNATION

Cat Triviño

September 16 | 07:35-07:50AM CET, Impact Session
Sustainability | Technology

Building on Impact

Are you putting impact at the heart of your brand? In the age of increasing awareness regarding diversity and inclusion, prioritizing impact is essential. In this impact session, Vikram will touch upon:

  • Key experiences from impact-focused initiatives,
  • What the learned definition of impact is,
  • The essentials for enabling impact for building sustainability and resilience.

Group Director (Innovation and Entrepreneurship Development)

Vikram Saraph

September 16 | 07:40-07:50 CET, Impact Session
Leadership | Financial Services

Sustainability vs. Greenwashing

It is such a thin line between going green for impact and going green for image. In this session Patrice will talk about not crossing the line into greenwashing.

CEO Singapore & Head of SEA

Patrice Conxicoeur

September 16 | 07:40-08:00AM CET, Panel
Customer Experience | Media

Revolutions in Media Publishing

The norm is shifting from print to digital, and media publishing is gaining more and more attraction. Hear from leaders in media publishing on:

  • The balance between unique content and marketable content,
  • Publisher marketing on new digital channels,
  • The success of subscription versus anonymous traffic.

Chairman

Le Quoc Vinh

Founder & CEO

Winston Utomo

Transformation and Learning Director

Chia Lun Huang

September 16 | 07:50-08:10AM CET, Panel
Leadership | Banking & Financial Services, Others

Panel Discussion: Health and wealth

Journey towards a sustainable future sustainabe futures. Banking and insurance in sustainability Moderator: Jahin Tanvir, Young Canberra Citizen of the Year for Individual Community Service

Policy adviser and multicultural youth advocate

Jahin Tanvir

September 16 | 07:50-08:05AM CET, Impact Session
Sustainability | Retail & CPG

Saving the Ocean One Sachet at a Time

Our oceans are in grave danger, and they are in dire need of our help. This session will talk about saving the oceans by touching upon:

  • Use, reuse and recycle made easy for everyone.

Cofounder & CEO

Jane Von Rabenau

September 16 | 08:00-08:20AM CET, Panel
Customer Experience | Telecommunications

Improving Customer Experience in Telecom

How can your brand improve their customer satisfaction strategy? In this session, Dolly and Gulcin will delve into improving customer experience in telecom.

Chief Marketing Officer

Dolly Susanto

Digital Channels & Sales Development Director

Gulcin Alici Gokce

September 16 | 08:10-08:30AM CET, Impact Session
Leadership | Financial Services

The Potential, Positive, Global Effects of Cryptocurrency in Banking

Widespread use of cryptocurrencies is on the rise, but are we aware of their long-term consequences? This session will shine a light on:

  • Synergies across Web 3.0 / Blockchain businesses and mainstream businesses,
  • The positive effects of cryptocurrency on the tech industry,
  • The future impact of cryptocurrency on global utilities.

Chief Product & Customer Officer, Digital Ventures

Saurav Bhatia

September 16 | 08:10-08:40AM CET, Panel
Diversity & Inclusion | Financial Services

Investing in Diversity

You can invest in anything these days, from start-ups to diversity. But what does it mean to invest in diversity? This panel will address that question by delving into:

  • Why investing in companies that focus on inclusion and diversity is important,
  • How inclusion and diversity can affect your bottom line,
  • How diversity fosters innovation and resilience,
  • Why investors want D&I in their portfolios.

Founder and Chief Executive Officer

Andi Taufan Garuda Putra

General Manager, Hong Kong & Macau

Maaike Steinebach

Deputy CEO & Head of Retail Banking Division

Phung Duy Khuong

Chief Executive Officer

Nicko Widjaja

Founder & Group CEO

Simon Loong

September 16 | 08:20-08:40AM CET, Panel
Customer Experience | Fashion & Beauty

From Experience to Experimentation: The AdoreBeauty Customer Journey

Tune into this session by Dan Ferguson to learn the story behind AdoreBeauty.

CMO

Dan Ferguson

September 16 | 08:30-08:50AM CET
Leadership | Telecommunications

Fireside chat with Rachel Goh - Telkomsel

CMO

Rachel Goh

September 16 | 08:40-09:00AM CET, Panel
Customer Experience | Media

The Realities of Brand Partnerships

We are more connected ever thanks to technology, but are these connections relevant in the business world? This panel on brand partnerships will delve into:

  • Why brand partnerships are the new normal,
  • Risk and cost reduction through brand partnerships.

Director of Marketing

Peter Larko

Rapper, Producer & Songwriter

Dough-Boy

Regional Brand Partnerships Greater China and SEA

Louisa Berry

September 16 | 08:45-09:00AM CET, Impact Session
Sustainability | Technology

We Are What We Breathe

Air pollution is one of the biggest threats to human health globally. With millions of people prematurely dying from air pollution, tens of millions more are falling ill. In his session, Piotr will talk about:

  • Bringing air quality knowledge and action to the people of Jakarta and the surrounding cities,
  • Using the power of data in environmental activism.

Cofounder & CGO

Piotr Jakubowski

September 16 | 08:50-09:00AM CET, Panel
Diversity & Inclusion | Others

Health care’s data-driven future: Hype or Hope?

Health care and data, is it a fad or is it the future? Tune into this session by Achim Reganauer to learn more about the use of data in healthcare.

This speaker will be announced soon.

TBA

September 16 | 09:00-09:10AM CET, Impact Session
Customer Experience | Food & Beverage

Virtual brands: On-demand Delivery, and Accelerated Expansion.

From one-day delivery to drone deliveries, brands are racing to be the fastest in the industry. In this impact session, Narek Verdian will talk about:

  • Scale-ups taking the lead in the on-demand delivery race,
  • Smart partnerships and the evolution of the delivery startups.

CTO

Narek Verdian

September 16 | 09:00-09:30AM CET, Panel
Sustainability | Automotive

The Race to A Better Tomorrow

We all love a good car chase, especially if it’s leading to the future of the automotive industry. This panel will talk about:

  • How renewable energy is changing the face of tomorrow,
  • Building programs delivering customer-valued sustainable performance

Global Head of EV Energy

Zoltan Venczel

September 16 | 09:00-09:10AM CET, Panel
Diversity & Inclusion | Others

Democratizing Healthcare Through Technology

Integrating technology into healthcare can have many benefits including accessibility and ease of use. In this session Alfonsius will delve into using technology in healthcare.

Chief Product Officer

Alfonsius Timboel

September 16 | 09:10-09:40AM CET, Panel
Customer Experience | Travel & Hospitality

Human-Centric Digital Strategies for Airlines

The travel industry is one of the industries affected the hardest by the pandemic. With the rise of safe travel, the industry is bouncing back. Now is their time to thrive. This panel will provide a roadmap for Airlines to thrive in 2021-22 with an emphasis on:

  • Prioritizing health and safety,
  • Thinking local and being agile,
  • Applying data-fueled strategies,
  • Rebuilding trust and transparency.

Div. Vice President E-Commerce and Distribution

Bryan Koh

Founder member, Deputy Chief Commercial Officer

Pierre Thach

CEO

Kim Jong Yoon

September 16 | 09:10-09:30AM CET, Panel
Diversity & Inclusion | Others

Building an Accessible and Reliable Insurance

Accessibility in the health insurance sector can often be overlooked. This session by industry leaders will delve into:
- Importance of reliable information,
- Affordablity,
- Accessibility

Associate Editor

Sindhu Kashyap

Chief Product Officer

Alfonsius Timboel

Chief Marketing and Experience design

Julie Nestor

September 16 | 09:20-09:30AM CET, Impact Session
Leadership | Financial Services

The Other Side of Financial Markets

Financial companies are always depicted as evil, money-oriented power-houses in movies. However, there are two sides to every story. In this impact session, Chu Kok Wei will talk about:

  • Role of investment banking in the pandemic and sustainability,
  • How banks are helping the environment and the people.

Group Head Treasury & Markets

Chu Kok Wei

September 16 | 09:30-09:50AM CET, Panel
Leadership | Sports and Entertainment, Advocacy, Media

New Era of Customer Experiences: Bringing brand engagement in the time of information overload of post-COVID world

In the post-COVID age we are competing for attention of our audiences on every inch online.  This panel will dive in:

  • How to reach maximum engagement with the use of social media platforms?
  • How to brake through information clutter in the post Covid world and make sure that the fans and supporters of your brand are engaged and connected around the brand mission?
  • How FC Barcelona leverages the power of it’s global community of football fans,
  • What social tools does the WWF use to engage more people into supporting wild life perseverance on our Planet.

Chief Growth Officer

Anna Znamenskaya

Digital Director

Enric Llopart

Senior Corporate Partnership Manager

Edward Patridge

September 16 | 09:30-10:10AM CET, Panel
Diversity & Inclusion | Others

The Boldness of Leading with Radical Empathy

You can't initiate change without being bold and taking action. In this session Yamilette will talk about why being loud and clear is important in creating impact.

Founder & CEO

Yamilette Cano

September 16 | 09:40-09:50AM CET, Impact Session
Customer Experience | Banking & Financial Services

Drawing Inspiration From the Physical Fitness Training Concept

Where do you draw your inspiration? This session by Amir Widjaya will talk about the physical fitness training concept, and turning this concept into motivation.

EVP Head of Marketing & Digital Communication

Amir Widjaya

September 16 | 09:50-10:20AM CET, Panel
Customer Experience | Financial Services

Striving for Excellence in Digital Banking Experiences

How do you define excellence for your brand? This panel by industry leaders will discuss the concept of excellence in the banking industry.

Vice Chairman & CEO

Kalidas Ghose

Chief Marketing Officer

Ershad Ahamed

SVP Marketing & Communication

Duardi Prihandiko

Chairman

Marek Forysiak

Cofounder & CEO

Ridwan Abdullah

Regional Managing Director of SEA

Jack Nguyen

September 16 | 10:00-10:30AM CET, Panel
Leadership | Travel & Hospitality

Accessible Tourism. A Wake-up Call for Tourism Boards

Accessible tourism is gaining more and more attention every day, and the tourism industry needs to take immediate action to keep up with the demand. This panel will touch upon:

  • Redesigning the tourism economy,
  • Renewal of tourism in Sydney, Jakarta, Bali, Amsterdam, Singapore city and more,
  • Rewarding entrepreneurs and partners for motivation.

Chief Executive

Keith Tan

CEO & Director

Geerte Udo

September 16 | 10:20-10:30AM CET, Panel
Customer Experience | Financial Services

Frictionless Consumption and Unintended Consequences

Is today’s degree if convenience really a good thing? Worrying observations from the CEO of an inclusive finance practitioner. A case study of a company that balanced profit with purpose.

Managing Director

Piyasak Ukritnukun

September 16 | 10:40-11:10AM CET, Panel
Customer Experience | Technology

Ruling the App Market

With 4.2 billion active mobile devices in the world, the focus is rapidly shifting toward mobile. Mobile is the marketing of the future, which is why this panel will focus on:

  • Omni-channel marketing,
  • Marketing in marketplaces,
  • Customer experience in 2022.

GM Digital & CX

Rachel Tigel

Chief Marketing Officer

Ionut Danifeld

CEO

John Le

Ex- Deputy Director

Andre Buerger

Founder & Executive Chairman

Ganesh Kumar Bangah

September 16 | 10:30-11:00AM CET, Panel
Leadership | Food & Beverage

The Success and Pitfalls of the Food and Beverage Industry

You can’t go wrong with the food, but even the food and beverage industry has its roadblocks. This panel will shine a light on:

  • How do food and beverage match the experience between offline and online,
  • The effect the pandemic had on the supply chain-
  • The support that the company has to their communities pre, during, and post-pandemic.

Group CMO Singapore, Malaysia & Cambodia

Linda Hassan

GM Digital Marketing

Darren Hampton

CEO

Karen Bozic

September 16 | 10:30-10:40 CET, Panel
Customer Experience | Others

What is Punk CX?

I believe that the customer experience (CX) space is becoming like rock in the 1970s...overly technical, too elaborate and complicated, inwardly focused, a little exclusive and in danger of disappearing up it’s own a***.” Learn more about the concept of Punk CX from Adrian Swinscoe, author of Punk CX.

Author

Adrian Swinscoe

VP of Marketing UK

Christopher Baldwin

September 16 | 10:40-11:10AM CET, Workshop
Trainings & Workshops | Media

Marketing Career Workshop: Generalist vs. Specialist Conundrum

In this marketing workshop, Jacqueline Teo will discuss the differences between generalist and specialist marketing.

Chief Digital Officer

Jacqueline Teo

September 16 | 11:00-11:20AM CET, Impact Session
Leadership | Travel & Hospitality

Re-Imagining Partnerships and Long-Term Business in Airlines

The aviation industry is reviving, which raises many questions for the future. This session will touch upon:

  • Symbiotic partnerships with tourism boards and hotels,
  • Re-engaging the economy traveler,
  • Combined growth for airlines as partners,
  • Building trust into the travel experience.

Group CEO

Tony Fernandes

VP of Sales SG/HK/MY

Charles Tidswell

September 16 | 11:20-11:50AM CET, Fireside Chat
Leadership | Retail & CPG

The Key to Delivering Exceptional Experiences

Have you cracked the key to delivering exceptional experiences? The Fireside Chat with Ashley Micklewright will dive into:

  • The evolution of customer experience and how brands in Asia are adapting to the change in consumer need,
  • Value of agility during times of change,
  • Building agility as a team mindset,
  • Better co-operation between the CMO and the board.

President & CEO

Ashley Micklewright

Co-founder and CEO

Hande Cilingir

September 16 | 07:50-08:10AM CET, Panel
Leadership | Financial Services

Investing in Our Future

Even individual investments can have an impact on the community if done correctly. This panel will talk about investing in sustainability by delving into:

  • Role of health and wealth in sustainable futures,
  • Banking and insurance industries in sustainability.

CEO Singapore & Head of SEA

Patrice Conxicoeur

Cofounder & CGO

Piotr Jakubowski

CMO Malaysia

Mohamed Adam

September 16 | 09:50-10:00AM CET, Impact Session
Leadership | Media

Customer Experience: What matters most to the audiences

Customer experience is at the foundation of most brand strategies. In this session Anna will delve into what matters most to your customers.

Chief Growth Officer

Anna Znamenskaya

September 16 | 09:30-09:50AM CET, Impact Session
Sustainability | Travel & Hospitality

Climate-Friendly Business Travel

Travel is a carbon-intensive activity, generating 8% of global greenhouse gas emissions. As companies evolve to the new normal and travel recommences, there is an opportunity for businesses to green their corporate travel programs as part of their commitment to Net Zero. During this session we’ll discuss:

  • How to integrate climate action into business travel and work towards carbon neutrality
  • Practical ways to reduce the carbon footprint of business trips
  • How to launch a carbon offset program to compensate for employee travel emissions while investing in ecosystem conservation and clean energy

CEO

Paloma Zapata

September 16 | 07:30-07:40AM CET, Impact Session
Customer Experience | Technology

Enabling Positive Impact for a Better World

Why should companies put positive impact at their core? In this session, Karen shares more about social enterprises – common misconceptions, the important role they play in the community, and DBS’ commitment in supporting them and building strong ecosystems with which to enable their growth.

Head of Group Strategic Marketing and Communications, DBS, and DBS Foundation board member

Karen Ngui

September 16 | 08:00-08:30AM CET, Workshop
Trainings & Workshops | Technology

The Era of Return on Experience

The workshop will outline:

  • What is return on experience (ROX)?
  • What is the impact of return on experience?
  • What is deep linking and how does it power ROX?
  • How can we calculate and measure ROX?

Head of Customer Success, India

Aditya Maheswari

September 16 | 10:10-10:40AM CET, Workshop
Trainings & Workshops | Financial Services

Banking Workshop

This workshop will focus on the 5 challenges banking leaders face in becoming a truly innovative and data-driven bank.

CEO & Managing Partner

Benjamin Quinlan

September 16 | 10:30 - 11:20 AM CET, Discussion
Regional Sessions | Media

Innovative Journalism (Vietnamese)

Editor in Chief

Le Quoc Minh

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