Welcome to the world's largest virtual leadership and experience summit, RESHAPE. The event will kick off with a keynote speech by Insider's Co-Founder and CEO Hande Cilingir.

The digital space will continue to grow exponentially. In numerous markets around the world, the digital economy is predicted to outpace GDP growth. This fireside chat will cover:

• How do you REBOUND, RESHAPE and identify opportunities, challenges and dominate your industry?

It is in our hands to start the chain of positive change. The impact Session, titled Experience Code by Tamara Rogers of GSK, will shine a light on:

• Connect with your customers on an emotional level,
• Power creativity in Healthcare and STEM industries,
• Deliver ideas and products that inspire.

Hear from the world's boldest C-suite executives on how business and technology can redefine their purpose and become enablers of positive change. Their panel will cover:

• Growth dependent on human ingenuity complemented with smart technology,
• Diversity, Equity, and Inclusion Culture,
• How intersectional thinking harnesses the collective power of creativity,
• The experience your customers deserve.

How do delivery companies meet the emerging challenges of a rapidly changing industry with increasing competition, demand, and regulation? Sacha Michaud, Co-Founder of Glovo App, will share:

• The challenges of rising unemployment.
• How to create a positive impact on inclusiveness.
• The curse and boon of government regulations.

Gen Z is taking over the world, and there’s nothing to do but follow. The panel will discuss:

• Impact of getting it right for companies,
• Content strategy and product design,
• Ethical and sustainable brand influence on purchase,
• Multichannel Marketing Strategies.

Beauty starts from the inside, so beauty companies have to conquer their customers' hearts first. Mona Kattan, the Global President of Huda Beauty, will touch upon:

• Winning consumer trust.
• Early-stage challenges in entrepreneurship.
• Turning a $6,000 loan into a billion-dollar business.

Tune into this session by Johnny Boufarhat to learn the

innovation and inclusion story of HOPIN.

Data is the currency of the future. Are you ready to use it? Danone, IKEA, and GSK Pharma will shine a light on:

• Why the Diagnostic Trouble Code is the future of e-Commerce brands,
• Benefits of data mining in e-Commerce and retail,
• Data-mining in commerce and retail,
• Different active trends in using data for personalization,
• Identifying trends in your data with the power of AI.

The butterfly effect is real; an investment in inclusion could start the fight toward climate resilience. In this session, Stephen Rasmussen will touch upon:

• Essential services,
• Generating income,
• Transitioning to low emission and smart climate economies,
• The ecosystem needed to create a sustainable market for climate transition.

In this hotly debated session - we will explore the strengths and weaknesses of in-house and agency teams. Join this discussion on who is best positioned to deliver the ultimate CX.

Everyone plays a part to create a world of more sustainable fashion. In his session, Ryan Shannon will talk about:

• Making Bamboo Clothing impact positive by 2030,
• Practices all fashion brands can implement towards a profitable and ethical business.

The importance of community culture in the workplace is increasing, and it is the team leader’s responsibility to make sure each teammate is on board. In this session, Peter will touch upon:

Developing the potential in employees with AI,
Informing the management in making data-driven decisions,
Maintaining impartialness to the system.

The beauty industry is one of the toughest industries for customer experience, with many things to consider, from allergens to animal cruelty to inclusivity. This panel will shine a light on this issue by delving into:

• Recommendations and reviews,
• Audience segmentation and product development,
• Diagnostics Trouble Code (Direct to consumer) and marketplaces,
• Performance marketing versus awareness campaigns.

• As corporates make plans to resume travel, we’ve seen several businesses start to focus on their Scope 3 air travel and cargo emissions, making it a priority.
• The first and foremost step is to reduce emissions by flying less, and using alternative travel modes.
• For those times we continue to fly, we need to change how we fly – more sustainably, and enabling change within the aviation industry.
• Sustainable Aviation Fuel (SAF) through SkyNRG’s Board Now program provides this solution to corporates. You reduce your aviation emissions through an in-sector, sustainable option and we aggregate commitments to build new production facilities, contributing to the energy transition in aviation.
• Board Now is more than a tool for GHG reduction, it is a community of leaders with a shared goal, who see value in the network, knowledge, and employee engagement tools that Board Now provides. Current members include PwC, Skyscanner and Microsoft, with another major name to be announced soon.

At just 34, Sara Al Madani has already carved out quite the reputation as a fashion designer, serial entrepreneur, and inspirational role model. She set up her own fashion brand at 15 to change how Arab women dress, and her unique, modern take on the abaya has attracted fans across the Middle East and Africa. Her session will touch upon:

• Leadership and women entrepreneurship in a patriarchal society,
• Taking worthwhile risks,
• Tools you need to be a successful entrepreneur.

Who would know more about being a leader than an Olympic Gold medalist? In her chat, Jessica Morrison will talk about:

• Human impact stories,
• Leadership lessons from an Olympic Gold medalist.

This session will talk about transformations in mental healthcare.

E-Commerce is on the rise, but there is no improvement without a challenge. The fireside chat will discuss the supply chain challenge and delve into:

Warehouse infrastructure: visibility, mobility, and flexibility
High flow and low flow items: picking and packing
Transport Logistics
Customer expectations

Companies are focusing on two things in 2021: being green and doing good. In this session, Tarcila will talk about the role of purpose and sustainability in brands by delving into:

• The Regenerative Revolution,
• Engaging leadership to create a sustainable business,
• Aligning personal and corporate values.

The popularity of innovation hubs is taking off, and Oscar is here to talk about them. This session will touch upon:

• The future consumer in the emerging markets,
• Looking at the best practice for new innovation.

Customer expectations make the business world go round. Join industry leaders to hear an enlightening conversation on:

• Rethinking the omnichannel approach,
• Speed, scale, and coverage never previously imagined,
• Frictionless consumption.

On the course we are in, the food and beverage industry is not sustainable. We have to change course, but where can we go? This session will cover:

• How beer brewers are embracing sustainability,
• Why a food transformation is necessary,
• Healthy diets from sustainable food systems.

Cloud Kitchens: are they as dreamy as they sound? The impact session by Mohamad Ballout will delve into:

• Global Restaurant trends,
• Sustainability in Food and Beverage markets,
• Cloud Kitchen market share.

How do you satisfy the world’s insatiable appetite? The panel will answer this by discussing:

• Satisfying the world's appetite, one order at a time,
•  Empowering the local grocer and driver to create a sustainable economy,
• Creating new avenues of economic growth.

As an exemplar in the beauty industry, L'Oreal has taken the initiative to implement sustainable business practices into its brand. This session by Maya Columbani will talk about L'Oreal's sustainability goals, including:

• Carbon neutrality and 100% renewable energy usage by 2025,
• Reducing consumers' CO2 emissions from L'Oreal products up to 25% by 2030,
• Halving greenhouse emissions overall and per finished product by 2030.

We have the opportunity to re-invent travel. As COVID restrictions ease and more people become fully vaccinated, the revival of the travel industry is getting stronger. This panel will discuss:

• Will travelers come back like before, or will the trends that emerged in 2020 hang around in 2021 and beyond?
• Summer 2021 trends,
• How travel marketers can close customer experience gaps to future-proof their brands over the next 18-24 months.

This workshop by Upthrust will give an insight into growth marketing.

Sports rule the entertainment world, and experts from Rakuten, Inter Miami and the Golden State Warriors are here to talk about it. Tune in to the session by Rahul Kadavakolu, Xavier Asensi, and Mike Kitts to learn all about fan engagement.

If we are to achieve climate goals, we need a systems-level view and solutions that can draw on multiple sources of waste carbon.

Advances in technology and a global momentum to avert the deepening climate crisis have brought us to the cusp of a new industrial era in which recycled CO2 will be the feedstock, and clean electricity the energy source, to produce the climate-safe materials and fuels that are today made from oil.

This talk will showcase examples of carbon recycling and how to rethink carbon from a liability to an opportunity.

With 350 million unbanked adults in sub-Saharan Africa, the need for accessibility is not only necessary but dire. Folake Ani Mumuney will talk about:

• Why banks and private institutions need to create novel methods to reach Africa,
• Why digital banking makes both business sense and creates opportunities for an equally independent society.

2 billion adults, or 38 percent of all adults worldwide, remain excluded from the financial system today. This session will share:

• How banking partners can play a pivotal role in reducing the number of the unbanked population,
• A FinTech led future,
• How to Bank the Unbanked: Digitized Payments, Formalized Savings.

Just Eat Takeaway.com is one of Europe's biggest food delivery companies, with a market value of $17.8 billion. In this Fireside Chat, Jitse will touch on:

• Expansion and growth in 24 markets,
• Winning consumer trust & partner trust,
• Improving the work conditions for gig workers,
• Development in the food delivery business.

Digital transformation in banking can often be overlooked. Join industry leaders to hear more on:

• Strategy, trends and transformation to outpace the competition,
• Using AI in banking,
• Digital first banking models that work,
• Digital programs that have failed the customers.

Packaging is one of the number one polluters in our world. In this session, Tamara will discuss how we can solve this problem with the power of design.

Over the years, marketing has shifted to four paradigms. Marketing is going to go through an unprecedented level of disruption as we enter the fifth paradigm. In this session, Raja will share:

• What quantum marketing is and how to leverage it,
• How the evolution of psychology and emotion influence marketing,
• Why marketing needs to be re-imagined,
• What quantum marketing means for business transformation,
• How to break your brand down into the five senses.

Peak season is the dream for marketers: sales, deals, offers, and more. But this dream can quickly turn bad without the right action. This session on Peak Season Trends will focus on:

• The biggest challenges facing your team going into this year’s sale season,
• 3 lessons learned from the previous year’s Holiday season,
• Retaining more first-time buyers with the data you collected over the holidays.

Ending plastic waste is ambitious. But it is through collaboration and collective action that this complex problem can be solved. This panel will cover:

• Initiatives with short-term and long-term results to help clean for change.

Crypto is the currency of the future, but are you ready to use it? This session will explore the following topics:

• The growth of popularity in crypto lending,
• The regulations, and uncovering the complexities in crypto investments,
• The future of brands, artists, athletes, and entertainment labels.

A happy customer may make a one-time purchase, but more importantly, a happy customer will return to do business with your company time and time again. This chat will delve into:

How to define something as elusive as customer happiness,
How to understand the nuances of customer frustration and pinpoint what exactly fosters engagement,
How to turn all of this data and intelligence into an effective retention strategy that drives greater customer lifetime value (CLV).

The beauty industry is revolutionizing diversity and inclusion by pressing reset on the conventions of beauty. The session will delve into:

• Sustainable and ethical beauty,
• Selling more and producing less clutter,
• Becoming the choice for Gen Z and socially conscious customers.

The entrepreneurial spirit is putting impact above the outcome as a successful entrepreneur. In this session, Linda will talk about:

• Conscious diversity and inclusion strategies,
• Investing in minority communities,
• Commitment to the customers and communities.

According to Statista, the US newspaper industry has shrunk by $4.5 billion from 2011 to 2018. The industry’s demise has left no one immune, as even huge publications like The New York Times have suffered with their revenue dramatically decreasing by half since 2006. This panel will explore:

• Digital fatigue,
• Evolution of print media,
• How the print and digital media can work in harmony,
• Higher standards of social action.

Scaling brands and digital properties like mobile apps and websites is rapidly becoming more complex for marketers to navigate with new regulations focused on protecting consumer privacy. This panel will discuss: - Brands’ need for consistency in reporting, measurement and user experience in order to understand, engage and re-engage high value consumers - Moving away from deterministic measurement, while still maintaining the confidence and clarity to build services and generate strategic insights - Machine learning and advanced data science techniques in the wake of privacy regulations and platform policies.

The pressure is on, and it’s coming from all directions – investors, staff, customers, activists, and media. Some companies have been at the tip of the spear, driving social and environmental change for decades. But most are finding themselves in uncharted waters, with responsibilities they have never held and a board that is eager to leapfrog ESG ratings. This rapid-fire discussion will offer:

• Ideas and tools for helping companies assess their starting points,
• Help companies drive towards meaningful action.

1) Unconscious Bias and our Need of Belonging

2) Chimera of Meritocracy: How our biases affect overarching systems

3) Cultural Hacking towards systemic change and Equity

This session by Steve Jbara will delve into the sports world, relationships within teams and leadership in the industry.

This workshop by AWS, Insider and Friesland Campina will delve into the world of recommendation engines.

Sustainability in travel is a pressing issue in the aviation industry. This session will talk about:

• Sustainable mobility,
• The need to recycle carbon waste,
• Investment and collaboration to boost the clean energy industry.

Diversity, inclusion, and equity are sensitive subjects, especially following racism-related issues in the past year. However, without talking openly, no problem can be solved. In this session, Daisy will talk about: - Leading with heart and purpose,

• Company values: a "Must have" not a "Nice to have,"
• Sourcing, recruiting, selecting, developing, and promoting talent.

Internet privacy is one of today’s hot topics, but we’re facing a far more dangerous digital threat to our basic human right to live, the lack of internet safety. What’s even more concerning is the potentially harmful impact our current digital reality has on our children. Recent estimates suggest that one out of every three Internet users is a child, which means our most precious resource is vulnerable. Sit down with AppsFlyer CEO and co-founder Oren Kaniel to hear:

• His thoughts on internet safety,
• The role of regulation,
• What the mobile ecosystem can do to ensure the safest digital experience for all.

In middle school, Sophia brought up her concerns about climate change to her relatives and was shocked when they told her they knew nothing about global warming. She later learned that 40 percent of adults on Earth have never heard of climate change. Kids back in the day used to skip school to play hooky; now, they’re skipping school to fight for their futures. As a national strategist for Fridays for Future, Sophia worked alongside Greta Thunberg to mobilize millions of students to strike for climate action. Through this presentation, Sophia will provide a look into the dynamic world of youth climate activism and sketch out what life is like for the teenagers saving our planet.

This session by Michelle Nunn will delve into:

• Living between crises,
• Prioritizing social impact.

How are app marketers using the power of AI-powered marketing to their advantage? This panel will shine a light on:

• Using AI for multi-channel marketing and product discovery,
• Making retargeting a priority for marketing success,
• Customer Data Platform (CDP) versus Customer Relationship Management (CRM).

Cookies — not as sweet and definitely more complex than they sound. With new regulations on data privacy, the collection and integration of cookies have been more difficult. In this impact session, Deepak will talk about:

• Proactively preparing for 2023 at Unilever,
• Impact of cookie-less digital space,
• The customer experience pivot.

This panel by retail superstars will cover:

• Challenges in meeting customer expectations,
• The biggest changes that we should prepare for in 2022,
• The failure to acknowledge supply chain limitations,
• Experiential shopping trends that retail are yet to be discovered.

Girls in Tech started 15 years ago with the mission to bring women into the tech industry. In this session, Adriana will share:

• The unsettling stats and reasonable data on women in technology,
• The challenges around women in technology,
• Diversifying the work culture.

Convenience and cost are the major concerns for companies that are trying to go green. This session will talk about why convenience and cost do not have to be sacrificed to achieve sustainable practices.

A playbook to de-risking your go-to-market strategy
Modern day growth requires visionary CMO and CPO tag teams co-launching innovation to market, delivering on their shared responsibility for monetization.

Data-driven decision-making that de-risks GTM isn't an unattainable holy grail. Teams may feel challenged by never having enough actionable insights data to guarantee they're making the right decision, but there is an opportunity to more reliably grow revenue and justify return on investment.

Hypothesis based experiments have outcomes that can significantly guide decision making. Find out how to align product and marketing teams with data dependable enough to use as board level justification.

Join GrowthOps as we take you through the steps needed to reduce decision anxiety and future-proof your business with customer-centric, experience-driven growth

E-Commerce is on the rise, but there is no improvement without a challenge. The fireside chat will discuss the supply chain challenge and delve into:

• Warehouse infrastructure: visibility, mobility, and flexibility
• High flow and low flow items: picking and packing
• Transport Logistics 
• Customer expectations

As humans we’ve never been more connected, but how do we make sure we don’t lose the human touch online? How do we turn customer intelligence into customer happiness?

Join Contentsquare VP of Product Lucie Buisson and Dodo Pizza Chief Marketing Officer Mikhail Chernyshev as they explore what it takes to build lovable digital customer experiences in 2021.

The importance of community culture in the workplace is increasing, and it is the team leader’s responsibility to make sure each teammate is on board. In this session, Peter will touch upon:

• Developing the potential in employees with AI,
• Informing the management in making data-driven decisions,
• Maintaining impartialness to the system.

Welcome to the world's largest virtual leadership and experience summit, RESHAPE. The second day of the event will kick-off with a keynote speech by Insider's Co-Founder and CEO Hande Cilingir.

How do you define excellence for your brand? This panel by industry leaders will discuss the concept of excellence in the banking industry.

The digital transformation of the world is well underway, but who will lead us into the future? This panel will cover:

• Open Innovation Labs,
• Nurturing the next generation of digital skills and innovators,
• Applying digital to boost the economy and jobs,
• Successful programs in partnership with the private sector.

We are all activists when it comes to social media, but how many of us really take palpable action? The Impact Session by Zahra Al Hilaly will touch upon:

• Definition of being a Gen Z Advocate and UN Youth Ambassador,
• Decision-making for marginalized constituencies, including women of color, migrants, and refugee women.

As an industry leader for over 100 years, Coles is a trailblazer in customer experience. This session will talk about what Coles does to ensure the best customer experience they can provide.

The APAC region is growing exponentially, and they have established themselves as a strong presence in the global business stage. Leaders from APAC’s biggest brands will discuss:

• How has technology transformed society in APAC?
• What do current digital and social trends teach us about how the market may develop?
• How can you captivate consumers with technology to ensure they become integral in your organization's digital future?

As the fastest-growing region in business, APAC holds the key to the biggest online retail opportunity in the world. Join industry leaders to hear more about:

• The age of ultra-convenience,
• The rise of time-poor dual-income households,
• Omni-channel digital journeys,
• Master delivery experience and supply chain resilience.

Digitizing banking leads to many opportunities, including increased access for under-served communities. This session will delve into serving the unserved in digital banking.

There has been a call for retailers to embrace diversity and inclusivity, both in stores and online. This session will dive deep into what inclusive retail involves and how and why retailers should implement it. The session will touch upon:

• How retailers can adopt an inclusive strategy for both online and in-store experiences,
• Inclusive marketing campaigns,
• Creating inclusive products for all.

Due to the socio-environmental problems, consumer passion for sustainability and ethical conduct has received more attention in the last decades. In this session, Nadia Lotter from Boody will share:

• Barriers and challenges to sustainability in luxury and fashion,
• Impact companies can create by following sustainability strategies and goals.

Women are revolutionising the world, and members of Women of Hong Kong is clearing the path for each other to pave the way.

Sarah Vee will speak about why the time is now when it comes to shifting the narrative between women and it starts with 6 pillars of belief:

1. Reinventing how we see ourselves,
2. Reshaping how we see others,
3. Providing a safe and supportive space,
4. Inspiring growth,
5. Creating opportunities,
6. Breaking generational traumas to lead the next generation.

Consumer trust is essential for digital brands. This session by Eric Cheng will talk about building trust in an apprehensive industry.

As a leader in Forrester, G2, and Gartner, Insider knows a thing or two about customer satisfaction. Hear from Insider’s customers on:

• Black Friday, Singles Day and, Chinese New Year campaigns 2021-22,
• Cart recovery and journey specific marketing,
• Smart Recommendation tool and product discovery.

Hong Kong's first all-inclusive platform for women is turning heads and encouraging collaboration between college graduates, entrepreneurs, mothers, corporate leaders, networkers and influencers. This session will talk about the 6 pillars we must act on to create change:

• Reinventing how we see ourselves,
• Reshaping how we see others,
• Creating opportunities,
• Inspiring growth,
• Providing a safe and supportive space to thrive in,
• Breaking generational traumas to lead the next generation.

It has been proven time and again that companies who limit their focus on Silicon Valley alone - within the context of startup and innovation - tend to have a narrower view of a progressive future.

Particularly in the last ten years, the Asian tech ecosystem has dynamically evolved - evident in its mobile-first, often mobile-only economies, which to this day are still being generously pumped with investment adrenaline.

But in an era-resetting 2021 and post-pandemic world, would the frothy Asia tech playbook still work? Is "opportunity" still a worthy buzzword? What are the emerging perils and existential threats? How does one truly unlock the Asian tech ecosystem?

Two of Asia's formidable tech powerhouses, Ronen Mense (APAC President of AppsFlyer) and Maria Li (COO of Tech in Asia), give their honest take. Those who have a substantial interest in building and growing their Asia presence simply shouldn't miss this session.

There are four words ruling the business world today: resilience, leadership, equity and inclusion. Brands cannot strive without embracing each and every one of these.

In this session Alisha will talk about:
- Taking pride in diversity,
- Making inclusion a conscious choice,
- Looking ahead versus getting bogged down.

What role do businesses (and in particular, banks) play in society? What does it mean to be "for good"? In this session, Sim will delve into the pivotal role of businesses to be that force for good in society, and the role leadership plays to steer an organization towards this path.

Increasingly across Asia, mental health seems to be plaguing the citizens, employees, and customers. Research by Watson in 2018 cited 37% of Hong Kong residents claimed to experience mental health issue at some point, 25% of these were caused due to anxiety and depression at work. This Panel will touch upon:

• Mental Health Apps to combat mental health problems,
• Taking an active approach to mental health.

Are you putting impact at the heart of your brand? In the age of increasing awareness regarding diversity and inclusion, prioritizing impact is essential. In this impact session, Vikram will touch upon:

• Key experiences from impact-focused initiatives,
• What the learned definition of impact is,
• The essentials for enabling impact for building sustainability and resilience.

It is such a thin line between going green for impact and going green for image. In this session Patrice will talk about not crossing the line into greenwashing.

The norm is shifting from print to digital, and media publishing is gaining more and more attraction. Hear from leaders in media publishing on:

• The balance between unique content and marketable content,
• Publisher marketing on new digital channels,
• The success of subscription versus anonymous traffic.

Journey towards a sustainable future sustainabe futures. Banking and insurance in sustainability Moderator: Jahin Tanvir, Young Canberra Citizen of the Year for Individual Community Service

Our oceans are in grave danger, and they are in dire need of our help. This session will talk about saving the oceans by touching upon:

• Use, reuse and recycle made easy for everyone.

How can your brand improve their customer satisfaction strategy? In this session, Dolly and Gulcin will delve into improving customer experience in telecom.

Widespread use of cryptocurrencies is on the rise, but are we aware of their long-term consequences? This session will shine a light on:

• Synergies across Web 3.0 / Blockchain businesses and mainstream businesses,
• The positive effects of cryptocurrency on the tech industry,
• The future impact of cryptocurrency on global utilities.

You can invest in anything these days, from start-ups to diversity. But what does it mean to invest in diversity? This panel will address that question by delving into:

• Why investing in companies that focus on inclusion and diversity is important,
• How inclusion and diversity can affect your bottom line,
• How diversity fosters innovation and resilience,
• Why investors want D&I in their portfolios.

Tune into this session by Dan Ferguson to learn the story behind AdoreBeauty.

We are more connected ever thanks to technology, but are these connections relevant in the business world? This panel on brand partnerships will delve into:

• Why brand partnerships are the new normal,
• Risk and cost reduction through brand partnerships.

Air pollution is one of the biggest threats to human health globally. With millions of people prematurely dying from air pollution, tens of millions more are falling ill. In his session, Piotr will talk about:

• Bringing air quality knowledge and action to the people of Jakarta and the surrounding cities,
• Using the power of data in environmental activism.

Health care and data, is it a fad or is it the future? Tune into this session by Achim Reganauer to learn more about the use of data in healthcare.

From one-day delivery to drone deliveries, brands are racing to be the fastest in the industry. In this impact session, Narek Verdian will talk about:

• Scale-ups taking the lead in the on-demand delivery race,
• Smart partnerships and the evolution of the delivery startups.

We all love a good car chase, especially if it’s leading to the future of the automotive industry. This panel will talk about:

• How renewable energy is changing the face of tomorrow,
• Building programs delivering customer-valued sustainable performance

Integrating technology into healthcare can have many benefits including accessibility and ease of use. In this session Alfonsius will delve into using technology in healthcare.

The travel industry is one of the industries affected the hardest by the pandemic. With the rise of safe travel, the industry is bouncing back. Now is their time to thrive. This panel will provide a roadmap for Airlines to thrive in 2021-22 with an emphasis on:

• Prioritizing health and safety,
• Thinking local and being agile,
• Applying data-fueled strategies,
• Rebuilding trust and transparency.

Accessibility in the health insurance sector can often be overlooked. This session by industry leaders will delve into:
- Importance of reliable information,
- Affordablity,
- Accessibility

Financial companies are always depicted as evil, money-oriented power-houses in movies. However, there are two sides to every story. In this impact session, Chu Kok Wei will talk about:

• Role of investment banking in the pandemic and sustainability,
• How banks are helping the environment and the people.

In the post-COVID age we are competing for attention of our audiences on every inch online.  This panel will dive in:

• How to reach maximum engagement with the use of social media platforms?
• How to brake through information clutter in the post Covid world and make sure that the fans and supporters of your brand are engaged and connected around the brand mission?
• How FC Barcelona leverages the power of it’s global community of football fans,
• What social tools does the WWF use to engage more people into supporting wild life perseverance on our Planet.

You can't initiate change without being bold and taking action. In this session Yamilette will talk about why being loud and clear is important in creating impact.

Where do you draw your inspiration? This session by Amir Widjaya will talk about the physical fitness training concept, and turning this concept into motivation.

How do you define excellence for your brand? This panel by industry leaders will discuss the concept of excellence in the banking industry.

Accessible tourism is gaining more and more attention every day, and the tourism industry needs to take immediate action to keep up with the demand. This panel will touch upon:

• Redesigning the tourism economy,
• Renewal of tourism in Sydney, Jakarta, Bali, Amsterdam, Singapore city and more,
• Rewarding entrepreneurs and partners for motivation.

Is today’s degree if convenience really a good thing? Worrying observations from the CEO of an inclusive finance practitioner. A case study of a company that balanced profit with purpose.

With 4.2 billion active mobile devices in the world, the focus is rapidly shifting toward mobile. Mobile is the marketing of the future, which is why this panel will focus on:

• Omni-channel marketing,
• Marketing in marketplaces,
• Customer experience in 2022.

You can’t go wrong with the food, but even the food and beverage industry has its roadblocks. This panel will shine a light on:

• How do food and beverage match the experience between offline and online,
• The effect the pandemic had on the supply chain-
• The support that the company has to their communities pre, during, and post-pandemic.

I believe that the customer experience (CX) space is becoming like rock in the 1970s...overly technical, too elaborate and complicated, inwardly focused, a little exclusive and in danger of disappearing up it’s own a***.” Learn more about the concept of Punk CX from Adrian Swinscoe, author of Punk CX.

In this marketing workshop, Jacqueline Teo will discuss the differences between generalist and specialist marketing.

The aviation industry is reviving, which raises many questions for the future. This session will touch upon:

• Symbiotic partnerships with tourism boards and hotels,
• Re-engaging the economy traveler,
• Combined growth for airlines as partners,
• Building trust into the travel experience.

Have you cracked the key to delivering exceptional experiences? The Fireside Chat with Ashley Micklewright will dive into:

• The evolution of customer experience and how brands in Asia are adapting to the change in consumer need,
• Value of agility during times of change,
• Building agility as a team mindset,
• Better co-operation between the CMO and the board.

Even individual investments can have an impact on the community if done correctly. This panel will talk about investing in sustainability by delving into:

• Role of health and wealth in sustainable futures,
• Banking and insurance industries in sustainability.

Customer experience is at the foundation of most brand strategies. In this session Anna will delve into what matters most to your customers.

Travel is a carbon-intensive activity, generating 8% of global greenhouse gas emissions. As companies evolve to the new normal and travel recommences, there is an opportunity for businesses to green their corporate travel programs as part of their commitment to Net Zero. During this session we’ll discuss:

• How to integrate climate action into business travel and work towards carbon neutrality
• Practical ways to reduce the carbon footprint of business trips
• How to launch a carbon offset program to compensate for employee travel emissions while investing in ecosystem conservation and clean energy

Why should companies put positive impact at their core? In this session, Karen shares more about social enterprises – common misconceptions, the important role they play in the community, and DBS’ commitment in supporting them and building strong ecosystems with which to enable their growth.

The workshop will outline:

• What is return on experience (ROX)?
• What is the impact of return on experience?
• What is deep linking and how does it power ROX?
• How can we calculate and measure ROX?

This workshop will focus on the 5 challenges banking leaders face in becoming a truly innovative and data-driven bank.