AGENDA

Sessions may be added or modified up until the start of the Summit, so please check back for updates. See the event schedule displayed in the following regional time zones:

1:00-1:20PM SGT, Keynote
Welcome to RESHAPE. A Eulogy for the Status Quo by Insider

Hande Cilingir

Welcome to RESHAPE. A Eulogy for the Status Quo by Insider

The world has changed and there's no going back, the only way is forward. Join with business adventurers from round the globe for an open discussion of how we can drive growth and accelerate business transformation for the better, in a Digital World 2.0. 

1:20-2:00PM SGT, Keynote
Chaos by Sequoia

Pieter Kemps

Chaos by Sequoia

Is the world moving towards order or chaos? How does the current situation impact the developed world and emerging markets differently? Established companies versus startups? Pieter shares his thoughts on how to deal with ambiguity and the opportunities that might arise during chaotic transformations like the COVID19 pandemic. Since we are living in a new reality, let’s explore how to make the most of the ongoing shifts in industry, regulations, and new digital behaviors.

2:00-2:20PM SGT, Fireside Chat
We Need You to Lead. Lead to Enable, to Enhance and to Empower by Woolworths Group and Engineers Australia

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We Need You to Lead. Lead to Enable, to Enhance and to Empower by Woolworths Group and Engineers Australia

Good leadership is crucial at all times and in all organizations. Yet, crises and major transformational efforts magnify the importance of good leadership for a safe, rapid, and sustainable transition. Hurol Inan and Faye Ilhan will draw from their professional leadership experiences, gained while executing the digital transformations of large corporations. They will tackle important questions such as why we need leaders, what makes a good leader, whose job is to lead, and how to learn to lead well. We hope that this conversation will inspire you to join the next generation of leaders, and to always recognize and demand good leadership. 

2:00-2:20PM SGT, Panel
Roadmap to Recovery by Big Ideas, Cryptominds, Pinhome and Insider

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Roadmap to Recovery by Big Ideas, Cryptominds, Pinhome and Insider

The roadmap to recovery will vary from company to company but how you handle cost control, raising funds and planning around significant business ambiguity will be essential to a successful future. We ask three tech experts how they and the companies they work for are handling those hurdles and which changes they think are here to stay

2:00-2:40PM SGT, Workshop
Improving Your Life With Lead Scoring and Automated Email Workflows by SEO Hacker

Sean Si

Improving Your Life With Lead Scoring and Automated Email Workflows by SEO Hacker

Do you score your leads? Discover why scoring your leads will drastically change your marketing performance and how automating this process will exponentially improve your life and the lives of your team.

2:20-2:40PM SGT, Keynote
Reset Food and Hospitality by Maximal Concepts

Matt Reid

Reset Food and Hospitality by Maximal Concepts

This session will explore how COVID-19 relates to issues of racism and sustainability, looking at the root cause from the perspective of a restaurateur.  We will discuss the ways in which hospitality business owners must move forward to make changes for the better. 

2:20-2:40PM SGT, Panel
Preparing Your Digital Sites for the Bounceback by Contentsquare, M1 Limited, PT Matahari

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Preparing Your Digital Sites for the Bounceback by Contentsquare, M1 Limited, PT Matahari

How do brands that focus on digital strategies prepare their sites for the bounceback? What kind of changes do they implement to spring back into action? Join an exclusive and intimate group of digital leaders across industries on our virtual panel hosted by Contentsquare, and find your answers. 

2:40-3:00PM SGT, Keynote
Breathe. Pivot. Go. Marketing Strategy in the New Norm by HSBC

Adriana Lica

Breathe. Pivot. Go. Marketing Strategy in the New Norm by HSBC

Marketing teams in Hong Kong have had to make difficult decisions since late last year. From delaying announcements to pausing sponsorship deals and even canceling key campaigns. Operating in an uncertain environment has become the new norm for many of us. In this session, we will share how to pivot marketing strategies, lead remote teams and find commercial and creative success in an uncertain environment.

2:40-3:00PM SGT, Keynote
 How Crisis Forces Public Sector to Transform and Innovate by National Innovation Agency

Theresa Mathawaphan

How Crisis Forces Public Sector to Transform and Innovate by National Innovation Agency

The government and public sector need to move into eServices and digital offices, maybe more than any other sector and yet they are one of the most slow-moving and reluctant sectors to change. Yet the COVID-19 crisis is forcing traditional institutions to change and there is huge potential to improve services in many countries. We take a look at government transformation and innovation in the public sector during this period and make foresight into the future. 

3:00-3:40PM SGT, Keynote
Projecting Humanity and Leadership in Crisis by Former Prime Minister of Australia and Business Insider

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Projecting Humanity and Leadership in Crisis by Former Prime Minister of Australia and Business Insider

The COVID-19 crisis has posed astronomical challenges for governments, in terms of public messages, care for their citizens, economic responses, border control and foreign policy. Adam Payne from Business Insider interviews 29th Prime Minister of Australia, Malcolm Turnbull on his perspective of global leaders’ responses to COVID and what are the next steps towards economic recovery.

3:40-4:00PM SGT, Keynote
How to Save the World and Still be Home for Dinner by ING Bank

Otti Vogt

How to Save the World and Still be Home for Dinner by ING Bank

Join Otti Voght as he shares the true challenges of personal and organizational transformation. Especially when creating the agile organizations of the future.

3:40-4:20PM SGT, Workshop
AR Character Creation For Instagram by We are Blossom

Alex Scale

AR Character Creation For Instagram by We are Blossom

Unlock your potential with Augmented Reality and Instagram. Follow along and learn how to create a character with SPARK AR, which we will publish on Instagram and share with the world. We will start with a 30-minute crash course on how to use SPARK AR. After completing this 30 minute session, you will have the newly acquired skills to create a stunning art piece. 

4:00-4:20PM SGT, Keynote
Building Businesses with Competitive Advantage from Commercialising Science by Powerhouse Ventures

Russell Yardley

Building Businesses with Competitive Advantage from Commercialising Science by Powerhouse Ventures

The current fragility of government-funded research facilities shows the need to build global businesses that invest in crucial research even in times of crisis. Commercializing science through collaboration between business, investors, and university research centers will lead to better basic and applied research and will lead to globally competitive solutions.

 

Starting as an incubator at the University of Canterbury in 2006, Powerhouse Ventures has since invested in 31 science-based companies established around university research. They boast 4 successful exits and 9 investments entering later stages of their growth. Russell Yardley, the Chairman of Powerhouse Ventures, will describe what has and has not worked in their ventures and how he sees science commercialization benefitting Australia and New Zealand.

4:00-4:20PM SGT, Keynote
Organisational Agility Will Help Startups Win by SoodeVie

Sarah Soo-Kyung

Organisational Agility Will Help Startups Win by SoodeVie

4:20-4:40PM SGT, Keynote
Think Travel, Think Domestic by Pierre & Vacances Center Parcs Group

Gregory Sion

Think Travel, Think Domestic by Pierre & Vacances Center Parcs Group

Tourism boards, airlines, hotels, and major travel players have their eyes set on the summer break and the holiday season to make up some of the lost revenue caused by the pandemic. Trends show strong demand for domestic destinations, nature travel spots, and less crowded destinations. What will this entail for travel industries? And how insurance companies will likely be affected?

4:20-5:00PM SGT, Panel
Why Women Make Good Leaders by SaaStock, Avon, Carro, Loewe.

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Why Women Make Good Leaders by SaaStock, Avon, Carro, Loewe.

Women in power is good for business. McKinsey estimates that companies with three or more women in senior management functions score higher in all dimensions of organizational performance. We speak to women leaders driving the growth of their businesses.

4:20-5:00PM SGT, Workshop
How Mental Health is the Key to Success by Voltage PR

Coco Chan

How Mental Health is the Key to Success by Voltage PR

We're living in interesting times to say the least. As the world shifts, we are being asked to show up in more ways than one. Join us for a greater understanding how to navigate the waters of mental well-being and why it's the key to your success in life and at work.

4:20-5:00PM SGT, Keynote
Analysis Advantages and the COVID Commandments by Pandora

Natalie McMurdie

Analysis Advantages and the COVID Commandments by Pandora

Jared and Natalie will dive straight in and discuss how they have analysed alternative areas of their site to help shape Pandora's messaging to customers during this period. They will share how this time has given the team the opportunity to move forward with their on-site targeting initiative and plans to capitalise on this for the future. They will summarize with their “COVID Commandments”, so you can leave with high-level advice to apply to your bounceback strategy.

5:00-5:20PM SGT, Keynote
How Digital Ecosystems are Creating Value and Shaping New Industries by DBS Bank

Mariana De Win

How Digital Ecosystems are Creating Value and Shaping New Industries by DBS Bank

12 large digital ecosystems are expected to emerge by 2025, accounting for over 30% of the global revenue pool. Successful digital ecosystems bring together corporates and techs to create new offerings, capturing value that individual companies may not be capable of creating on their own. Three clear types of digital ecosystems are emerging: Creation, Orchestration, and Participation. Mariana will share how Uber, TenCent and Ping An, for whom she is a mentor for their Cloud Accelerator, have built the world’s leading digital ecosystems. She will also give insights into how digital ecosystems are shaping new industries and how marketers will have the ability to cater to customer needs, without prompting the customer to look further than the ecosystem for a product or solution.

5:00-5:20PM SGT, Panel
Customer Journeys by Love, Bonito, Shinsegae, True Digital Group

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Customer Journeys by Love, Bonito, Shinsegae, True Digital Group

With limited to no access to brick and mortar stores this year, shoppers have had to rethink how they buy and how they engage and interact with brands. Brand loyalty cannot be relied upon, with content, visibility, access and convenience taking precedence. The panel will look at the importance of creating personalized experiences across multiple channels in the always online world, to ensure that their brands are the first that users turn to.

5:00-5:20PM SGT, Workshop
A Leader’s Guide to Crisis Communication by Harvard Business School

Max Pakapol

A Leader’s Guide to Crisis Communication by Harvard Business School

With limited to no access to brick and mortar stores this year, shoppers have had to rethink how they buy and how they engage and interact with brands. Brand loyalty cannot be relied upon, with content, visibility, access and convenience taking precedence. The panel will look at the importance of creating personalized experiences across multiple channels in the always online world, to ensure that their brands are the first that users turn to.

5:20 - 5:40PM SGT, Keynote
Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Fedor Virin

Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Over two months of complete isolation, restricted movement and social distancing led not only to an increase in the growth of online trading but also to a restructuring of logistics processes. This is especially noticeable in Russia, as long distances, population density, and particular infrastructure make the country’s logistics some of the most complex in the world. We have seen an increase in demand for fast delivery, in narrow time intervals, and at great scale. 

 

This session will explore the specifics of delivery in Russia and how Yandex.Taxi core ride-hailing business is now transforming into a logistics platform and a new ecosystem for big, medium and small retail businesses.

5:40-6:00PM SGT, Fireside Chat
What's Next for Food & Beverages by Jardine Restaurant Group

Matthew Chan

What's Next for Food & Beverages by Jardine Restaurant Group

5:20-5:40PM SGT, Panel
Weathering the Psychological Storm - Managing Your Mental Health During a Global Crisis by MindNation, MYCS, Liv Media

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Weathering the Psychological Storm - Managing Your Mental Health During a Global Crisis by MindNation, MYCS, Liv Media

Anxiety in the face of a pandemic is more than normal, but what can we do to improve our own and our team's mental health? Join health and wellness experts dedicated to teaching individuals and companies on how to cope with and seek help during challenging situations.

5:40-6:00PM SGT, Fireside Chat
A VC’s Guide to Remaining Competitive: Agility. Responsiveness. Relevance by Partech.

Omri Benayoun

A VC’s Guide to Remaining Competitive: Agility. Responsiveness. Relevance by Partech.

6:00-6:20PM SGT, Keynote
 Investment in the Entrepreneurial Mindset by Mercato Centrale

RJ Ledesma

Investment in the Entrepreneurial Mindset by Mercato Centrale

Organizations are actively nurturing entrepreneurial thinking to find new solutions to entrenched challenges and blaze a path to growth. Join RJ Ledesma, Co-founder of Mercato Centrale as he shares breakthroughs and key lessons to encourage that mindset among teams.

6:20 - 6:40 PM SGT, Keynote
Rethinking Your Category and Building a Digital Ecosystem by  Daria Zolotukhina @Yandex Taxi

Daria Zolotukhina

Rethinking Your Category and Building a Digital Ecosystem by Daria Zolotukhina @Yandex Taxi

New threats always change and multiply, same as new opportunities. That means that someone is already rethinking your category. It doesn't matter which industry you are in –– transportation, tech, health, hospitality or retail, customers expect seamless transitions from one service to another and their human needs are the same. The boundaries between grocery shopping and readymade food delivery, between offering a workspace for a day or a cab for a day, between online streaming and school education blur. Daria will share how Yandex.Taxi core ridehailing business is now transforming into a logistics platform and a new ecosystem for big, medium and small retail businesses, how the taxi app is growing into a superapp with new scenarios and how our logistics platform serves COVID needs delivering rides for medical workers.

6:20-7:00PM SGT, Workshop
The Path to Data-driven Personalised Experimentation by Contentsquare

Elinor Noble

The Path to Data-driven Personalised Experimentation by Contentsquare

6:20-7:00PM SGT, Panel
Travel and Hospitality Innovation by Loughborough University School of Business and Economics and Plaza Premium Group

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Travel and Hospitality Innovation by Loughborough University School of Business and Economics and Plaza Premium Group

What travel businesses do now is critical as consumers are in a heightened state of alert and stress, watching carefully their interactions with businesses and who really has “got their backs”. Preserving relationships will be the key to survival. The panel explores quarantine policy, supply chain challenges and what’s next for the Travel & Hospitality industry.

6:40-7:00PM SGT, Fireside Chat
Understanding the Content Creator Landscape by Blogapalooza, Camille Co-Koro

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Understanding the Content Creator Landscape by Blogapalooza, Camille Co-Koro

Content creators have helped brands connect with consumers and get their message across in creative and efficient ways. Join our influencer squad for an unfiltered panel discussion on how style and travel bloggers are keen to promote diversity and authenticity through their brand partnerships.

6:40-7:00PM SGT, Keynote
Customer Experience Is the New Brand by Zurich Insurance

Monika Schulze

Customer Experience Is the New Brand by Zurich Insurance

Now more than ever success in the digital era that threatens the very existence of brand loyalty, comes down to customer experience management (CX). Together we'll explore ways to rethink digital and offline strategies to ensure seamless customer experiences—and how to measure the tangible impact CX has on your business's bottom line.

 

7:00-7:20PM SGT, Keynote
Re-imagining Instore Experiences by FNAC

Beatriz Navarro

Re-imagining Instore Experiences by FNAC

All current business models are in question, now more than ever the status quo of any market is challenged. A world in which your brand is not what your advertising says about it, but what Google, influencers or a meme say. You have to play with other rules. The “new” omnichannel world in retail, how to attract, engage and interact with consumers.

7:00-7:20PM SGT, Fireside Chat
Why an Ecommerce and Data-Driven Company Is More Resilient and Agile? by La Redoute

Samir Amellal

Why an Ecommerce and Data-Driven Company Is More Resilient and Agile? by La Redoute

7:00-7:20PM SGT, Workshop
AR Character Creation For Instagram by We are Blossom

Alex Scale

AR Character Creation For Instagram by We are Blossom

Unlock your potential with Augmented Reality and Instagram. Follow along and learn how to create a character with SPARK AR, which we will publish on Instagram and share with the world. We will start with a 30 minute crash course on how to use SPARK AR. After this 30 min session it is all about you and creating a stunning art piece with these newly acquired skills.

7:20-8:00PM SGT, Fireside Chat
The Future of AI: Politics, Economics and Society by Ludwig Von Mises Institute-Europe, Charles F. Day & Associates, European Parliament

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The Future of AI: Politics, Economics and Society by Ludwig Von Mises Institute-Europe, Charles F. Day & Associates, European Parliament

Join three key experts in Artificial Intelligence to find out how AI will become mainstream within a decade. Max will talk about AI technologies in economics and geopolitics. Charles has been at the forefront of AI in politics and the military while José has experience of life extension and also ran for the European Parliament last year as the first-ever technologist/transhumanist MEP. We believe that technology will come to be seen as more important than traditional left/right political concepts in the near future.

7:40-8:20PM SGT, Keynote
Post-COVID Consumer Habits: Guessing the "New Reasonable" by Fabernovel, Pernod Ricard

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Post-COVID Consumer Habits: Guessing the "New Reasonable" by Fabernovel, Pernod Ricard

There is no return to the same lives and behaviors as those before COVID-19. What do the radical changes observed in the last few weeks indicate for long-term trends to come?  How can companies prepare for the future and adapt to the pillars of value creation?

 

Laurent Blassin will present conclusions from Fabernovel's latest study, followed by Laurent Burel’s inspirational testimonial from the crisis and views on long-term perspectives from one of the biggest CPG companies.

 

7:40-8:20PM SGT, Fireside Chat
Happiness Is the Ultimate Rebellion by Happiness Agency

Geoffrey Hantson

Happiness Is the Ultimate Rebellion by Happiness Agency

John Lennon once said “Creativity is a gift. It doesn’t come through if the air is cluttered”. He was so very right. Our industry is mostly led by fear and deadlines but creativity needs imagination, Imagination needs playfulness, time, and happiness. Join Geoffrey Hantson as he talks about his experience as chief creative officer.

 

8:00-8:20PM SGT, Fireside Chat
Transforming Customer Experiences With Personalisation at Scale by Bain & Company

Thomas McKenna

Transforming Customer Experiences With Personalisation at Scale by Bain & Company

8:00-8:20PM SGT, Keynote
Coding Bootcamp: The New Standard of Corporate Education by Le Wagon

Boris Paillard

Coding Bootcamp: The New Standard of Corporate Education by Le Wagon

Coding bootcamps have totally disrupted education. In the US alone, bootcamp graduates represent more than 30% of all computer science grads. Boot camps prove that you could upskill people and help them to find technical jobs in just a few months, and not after years of studies. 

Covering new topics like cybersecurity, UX Design and digital marketing, the bootcamp model is being adopted by companies more and more, who see this as a great complement to online courses in order to upskill their teams and succeed in their digital training and transformation strategies. We will also explore the challenges that come with the adoption of this new model and how to overcome them.

8:20-9:20PM SGT, Workshop
Growth Hacking - Power Session by Growth Tribe Academy

Regan Kirk

Growth Hacking - Power Session by Growth Tribe Academy

Building products isn’t enough. Marketing channels are saturated. Rapid Experimentation and Growth Marketing skills help you beat the competition and keep growing! Growth comes from a mix of behavioural psychology, coding, creative marketing and data analysis. Having spent the last couple of years building, coaching and training regiments of growth teams and growth marketers, in this talk I'll run you through some of the latest stories, learnings and tricks we've learned along the way.

8:20-8:40PM SGT, Fireside Chat
The Darkstore Convenience: Innovation, Disruption by Delivery Hero, Qmarketing

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The Darkstore Convenience: Innovation, Disruption by Delivery Hero, Qmarketing

8:40-9:20PM SGT, Fireside Chat
Marketing Unplugged - Ask the Experts by David, Chiquita, TikTok

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Marketing Unplugged - Ask the Experts by David, Chiquita, TikTok

9:00-9:20PM SGT, Fireside Chat
The Creative Process Behind the Greatest Shows on the Planet by Cirque du Soleil and Insider.

Daniel Fortin

The Creative Process Behind the Greatest Shows on the Planet by Cirque du Soleil and Insider.

What can we learn from the ingenuity of Cirque du Soleil artists about embracing the new normal? Cirque du Soleil transports us to another planet, where human ingenuity, creativity, and excellence leave us in awe. It is a “world-renowned laboratory of creativity.” Cirque’s VP of Creation, Daniel Fortin and Insider’s VP of Global Marketing, Merve Nazlioglu will dive into the creative process of this extraordinary team and will discuss what can we all learn from the creativity, thinking, lifestyle and discipline of Cirque artists to navigate the crisis and embrace the new normal.

9:20-9:40PM SGT, Keynote
Embracing Uncertainty by Cirque du Soleil

Sheila Morin

Embracing Uncertainty by Cirque du Soleil

In the world of live entertainment and even more specifically for Cirque, going digital has never been easy. The cheering from the crowds, the live music, the thrill of seeing artists trapeze their way from one end of the stage to another. While Cirque du Soleil is about innovation, this pandemic has brought numerous challenges and uncertanties but with it the opportunity to create a new category. 

9:20-9:40PM SGT, Keynote
Did the Pandemic Kill Transparency and Trust? by HEC Paris

Jeremy Ghez

Did the Pandemic Kill Transparency and Trust? by HEC Paris

The pandemic challenged the way we do business. It turns out that we may not always have access to the information we need to make informed decisions, in spite of this generation’s hope that the Internet would one day become a major protector of transparency. It also turns out that key institutions and companies may not always enjoy the credibility and the legitimacy that – they thought – was eternal. Has the hot, crowded, polarized and angry world that many have been talking about finally here? And if so, how do you do business in this new normal?

9:40-10:00PM SGT, Keynote
The New Normal for Investors: Risk-Taking Unplugged by Riverwood Capital, Insider.

Chris Varelas

The New Normal for Investors: Risk-Taking Unplugged by Riverwood Capital, Insider.

The recent global outbreak has been a sobering experience. We have woken up to a world in turbulence. Some were risk-averse. Yet, those who were forward thinking were the ones who became the strongest catalysts for change. Those were the ones who gave us hope and direction in carving out the new normal. Those who dared to go where others did not came out as the winners. If being a venture capitalist is about weighing risks and the rewards, why did most VCs pull a hard stop to those startups that were trying to survive during the pandemic? Why did most VCs turn their back to the most daring category creators, ingenious entrepreneurs and promising startups that have built the strongest muscles in risk taking, creation and recovery? Tune into Chris Varelas Founding Partner at Riverwood Capital and Hande Cilingir, CEO & Co-founder of Insider in an unfiltered and unconventional conversation on the realities of the VC valley.

9:40-10:00PM SGT, Keynote
How Consumers Can and Could Interact with Tech from a Consumer Psychologist by ESADE

Ana Valenzuela

How Consumers Can and Could Interact with Tech from a Consumer Psychologist by ESADE

This session will discuss how digital technologies such as smartphones, smart objects, and recommendation agents are transforming consumer decision making. Ana will convey a model of technology-augmented choice that describes how digital technology is now an integral part of consumer choice rather than simply a facilitator. Market choices are increasingly a joint function of consumer preferences and the technological environment they are executed in. She’ll talk about examples that show the inter-dependencies between technology and decision making, including how search engines alter confidence in choice, smartphones transform user-generated content, and haptic interfaces shape product preferences.

9:40-10:00PM SGT, Keynote
How to Build a Growth Engine Within B2B and B2C by Dolby Laboratories

Carol Tran

How to Build a Growth Engine Within B2B and B2C by Dolby Laboratories

Whether you are a B2C, B2B, a startup, or a large corporation, every business can benefit from creating a growth engine to build a strong customer base. You can significantly and rapidly increase your revenue with limited resources with a growth engine. Discover how data, personalization, and AI capabilities make an impact at every touchpoint. Learn how to effectively create impact from the beginning and internal stakeholder buy-in to implement a growth hacking methodology.

10:00-10:20PM SGT, Keynote
Ask an Astronaut: The Future of Space Travel by ISSET, NASA

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Ask an Astronaut: The Future of Space Travel by ISSET, NASA

Who didn't want to grow up to be an astronaut? Yet only a select few have ever crossed into the thermosphere. Tune in for great stories, harrowing experiences, and what it takes to become a real life astronaut. If you're well behaved, Chris will get a real life astronaut to call in!

10:20-10:50PM SGT, Fireside Chat
The Impact of COVID-19 on the Future of Work by Cadigan Talent Ventures, Allwood Associates

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The Impact of COVID-19 on the Future of Work by Cadigan Talent Ventures, Allwood Associates

Many countries are beginning the process of returning to offices. For some, this means a return to the office, and for others, it means sticking to WFH. In this session, two of the world’s top minds on culture and organization dynamics will discuss how they see the future of work unfolding in a post-COVID-19 reality. Should organizations move to a full WFH framework? What does this mean for how we recruit, connect, communicate, and organize? How will companies foster and develop their corporate cultures if employees do not have a shared physical space to convene and connect? Does COVID-19 present an opportunity for businesses to accelerate everything from digital transformations to diversity initiatives? Will the workforce look at work and their careers differently in a reality where jobs may be done remotely?

Join Noni Allwood (Culture Transformer, Speaker, Researcher & Board Member) and Steve Cadigan (former VP of Talent at LinkedIn and current Board Member, Advisor & Talent Hacker) as they share insight on a hot topic that is on everyone’s mind.

10:20-11:00PM SGT, Panel
Mobile App Engagement Post-Lockdown and Beyond by Adjust.com, Blinkist, Youper, Babbel, Tamatem, Smule

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Mobile App Engagement Post-Lockdown and Beyond by Adjust.com, Blinkist, Youper, Babbel, Tamatem, Smule

COVID-19 and lockdowns have changed the way consumers interact with mobile applications. Not only do they use more applications, but they also use them in a different way. All of this has a profound impact on mobile app development and marketing. In this panel, leading mobile experts will explore this impact, discuss how they have adjusted their strategies, and share their prospects for the times ahead.

10:50-11:00PM SGT, Keynote
Closing Message from Insider

Hande Cilingir

Closing Message from Insider

11:00-11:30PM SGT, Keynote
The Rise of DTC and its role in a post-quarantine world by Clorox

Jackson Jeyanayagam

The Rise of DTC and its role in a post-quarantine world by Clorox

Direct-to-consumer has gone through a couple of iterations over the last 20 years, with a significant acceleration in the past five years and then again over these past two months. Jackson Jeyanayagam, VP, GM of DTC for Clorox, will discuss what makes DTC so appealing for brands and consumers as well as the challenges of scale; unit economics; data paralysis; and competition. He will also discuss what the future shopping state in post-quarantine could look like given evolved consumer shopping behavior/expectations, and how that impacts choices that organizations should be making right now.

7:00-7:20AM CEST, Keynote
 Welcome to RESHAPE. A Eulogy for the Status Quo by Insider

Hande Cilingir

Welcome to RESHAPE. A Eulogy for the Status Quo by Insider

The world has changed and there's no going back, the only way is forward. Join with business adventurers from round the globe for an open discussion of how we can drive growth and accelerate business transformation for the better, in a Digital World 2.0. 

7:20-8:00AM CEST, Keynote
 Chaos by Sequoia and Insider.

Pieter Kemps

Chaos by Sequoia and Insider.

Is the world moving towards order or chaos? How does the current situation impact the developed world and emerging markets differently? Established companies versus startups? Pieter shares his thoughts on how to deal with ambiguity and the opportunities that might arise during chaotic transformations like the COVID19 pandemic. Since we are living in a new reality, let’s explore how to make the most of the ongoing shifts in industry, regulations, and new digital behaviors.

8:00-8:20AM CEST, Fireside Chat
 We Need You to Lead. Lead to Enable, to Enhance and to Empower by Woolworths Group and Engineers Australia

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We Need You to Lead. Lead to Enable, to Enhance and to Empower by Woolworths Group and Engineers Australia

Good leadership is crucial at all times and in all organizations. Yet, crises and major transformational efforts magnify the importance of good leadership for a safe, rapid, and sustainable transition. Hurol Inan and Faye Ilhan will draw from their professional leadership experiences, gained while executing the digital transformations of large corporations. They will tackle important questions such as why we need leaders, what makes a good leader, whose job is to lead, and how to learn to lead well. We hope that this conversation will inspire you to join the next generation of leaders, and to always recognize and demand good leadership. 

8:00-8:20AM CEST, Panel
 Roadmap to Recovery by Big Ideas, Cryptominds, Pinhome and Insider

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Roadmap to Recovery by Big Ideas, Cryptominds, Pinhome and Insider

The roadmap to recovery will vary from company to company but how you handle cost control, raising funds and planning around significant business ambiguity will be essential to a successful future. We ask three tech experts how they and the companies they work for are handling those hurdles and which changes they think are here to stay

8:00-8:40AM CEST, Workshop
 Improving Your Life With Lead Scoring and Automated Email Workflows by SEO Hacker

Sean Si

Improving Your Life With Lead Scoring and Automated Email Workflows by SEO Hacker

Do you score your leads? Discover why scoring your leads will drastically change your marketing performance and how automating this process will exponentially improve your life and the lives of your team.

8:20-8:40AM CEST, Keynote
 Reset Food and Hospitality by Maximal Concepts

Matt Reid

Reset Food and Hospitality by Maximal Concepts

This session will explore how COVID-19 relates to issues of racism and sustainability, looking at the root cause from the perspective of a restaurateur.  We will discuss the ways in which hospitality business owners must move forward to make changes for the better. 

8:20-8:40AM CEST, Panel
 Preparing Your Digital Sites for the Bounceback by Contentsquare, M1 Limited, PT Matahari

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Preparing Your Digital Sites for the Bounceback by Contentsquare, M1 Limited, PT Matahari

How do brands that focus on digital strategies prepare their sites for the bounceback? What kind of changes do they implement to spring back into action? Join an exclusive and intimate group of digital leaders across industries on our virtual panel hosted by Contentsquare, and find your answers. 

8:40-9:00AM CEST, Keynote
 Breathe. Pivot. Go. Marketing Strategy in the New Norm by HSBC

Adriana Lica

Breathe. Pivot. Go. Marketing Strategy in the New Norm by HSBC

Marketing teams in Hong Kong have had to make difficult decisions since late last year. From delaying announcements to pausing sponsorship deals and even canceling key campaigns. Operating in an uncertain environment has become the new norm for many of us. In this session, we will share how to pivot marketing strategies, lead remote teams and find commercial and creative success in an uncertain environment.

8:40-9:00AM CEST, Keynote
  How Crisis Forces Public Sector to Transform and Innovate by National Innovation Agency

Theresa Mathawaphan

How Crisis Forces Public Sector to Transform and Innovate by National Innovation Agency

The government and public sector need to move into eServices and digital offices, maybe more than any other sector and yet they are one of the most slow-moving and reluctant sectors to change. Yet the COVID-19 crisis is forcing traditional institutions to change and there is huge potential to improve services in many countries. We take a look at government transformation and innovation in the public sector during this period and make foresight into the future. 

9:00-9:40AM CEST, Keynote
 Projecting Humanity and Leadership in Crisis by Former Prime Minister of Australia and Business Insider

Malcolm Turnbull

Projecting Humanity and Leadership in Crisis by Former Prime Minister of Australia and Business Insider

The COVID-19 crisis has posed astronomical challenges for governments, in terms of public messages, care for their citizens, economic responses, border control and foreign policy. Adam Payne from Business Insider interviews 29th Prime Minister of Australia, Malcolm Turnbull on his perspective of global leaders’ responses to COVID and what are the next steps towards economic recovery.

9:40-10:00AM CEST, Keynote
 How to Save the World and Still be Home for Dinner by ING Bank

Otti Vogt

How to Save the World and Still be Home for Dinner by ING Bank

Join Otti Voght as he shares the true challenges of personal and organizational transformation. Especially when creating the agile organizations of the future.

9:40-10:20AM CEST, Workshop
 AR Character Creation For Instagram by We are Blossom

Alex Scale

AR Character Creation For Instagram by We are Blossom

Unlock your potential with Augmented Reality and Instagram. Follow along and learn how to create a character with SPARK AR, which we will publish on Instagram and share with the world. We will start with a 30-minute crash course on how to use SPARK AR. After completing this 30 minute session, you will have the newly acquired skills to create a stunning art piece. 

10:00-10:20AM CEST, Keynote
 Building Businesses with Competitive Advantage from Commercialising Science by Powerhouse Ventures

Russell Yardley

Building Businesses with Competitive Advantage from Commercialising Science by Powerhouse Ventures

The current fragility of government-funded research facilities shows the need to build global businesses that invest in crucial research even in times of crisis. Commercializing science through collaboration between business, investors, and university research centers will lead to better basic and applied research and will lead to globally competitive solutions.

 

Starting as an incubator at the University of Canterbury in 2006, Powerhouse Ventures has since invested in 31 science-based companies established around university research. They boast 4 successful exits and 9 investments entering later stages of their growth. Russell Yardley, the Chairman of Powerhouse Ventures, will describe what has and has not worked in their ventures and how he sees science commercialization benefitting Australia and New Zealand.

10:00-10:20AM CEST, Keynote

Organisational Agility Will Help Startups Win by SoodeVie

10:20-10:40AM CEST, Keynote
 Think Travel, Think Domestic by Pierre & Vacances Center Parcs Group

Gregory Sion

Think Travel, Think Domestic by Pierre & Vacances Center Parcs Group

Tourism boards, airlines, hotels, and major travel players have their eyes set on the summer break and the holiday season to make up some of the lost revenue caused by the pandemic. Trends show strong demand for domestic destinations, nature travel spots, and less crowded destinations. What will this entail for travel industries? And how insurance companies will likely be affected?

10:20-11:00AM CEST, Panel
 Why Women Make Good Leaders by SaaStock, Avon, Carro, Loewe.

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Why Women Make Good Leaders by SaaStock, Avon, Carro, Loewe.

Women in power is good for business. McKinsey estimates that companies with three or more women in senior management functions score higher in all dimensions of organizational performance. We speak to women leaders driving the growth of their businesses.

10:20-11:00AM CEST, Workshop
 How Mental Health is the Key to Success by Voltage PR

Coco Chan

How Mental Health is the Key to Success by Voltage PR

We're living in interesting times to say the least. As the world shifts, we are being asked to show up in more ways than one. Join us for a greater understanding how to navigate the waters of mental well-being and why it's the key to your success in life and at work.

10:20-11:00AM CEST, Keynote
 Analysis Advantages and the COVID Commandments by Pandora

Natalie McMurdie

Analysis Advantages and the COVID Commandments by Pandora

Jared and Natalie will dive straight in and discuss how they have analysed alternative areas of their site to help shape Pandora's messaging to customers during this period. They will share how this time has given the team the opportunity to move forward with their on-site targeting initiative and plans to capitalise on this for the future. They will summarize with their “COVID Commandments”, so you can leave with high-level advice to apply to your bounceback strategy.

11:00-11:20AM CEST, Keynote
 How Digital Ecosystems are Creating Value and Shaping New Industries by DBS Bank

Mariana De Win

How Digital Ecosystems are Creating Value and Shaping New Industries by DBS Bank

12 large digital ecosystems are expected to emerge by 2025, accounting for over 30% of the global revenue pool. Successful digital ecosystems bring together corporates and techs to create new offerings, capturing value that individual companies may not be capable of creating on their own. Three clear types of digital ecosystems are emerging: Creation, Orchestration, and Participation. Mariana will share how Uber, TenCent and Ping An, for whom she is a mentor for their Cloud Accelerator, have built the world’s leading digital ecosystems. She will also give insights into how digital ecosystems are shaping new industries and how marketers will have the ability to cater to customer needs, without prompting the customer to look further than the ecosystem for a product or solution.

11:00-11:20AM CEST, Panel
 Customer Journeys by Love, Bonito, Shinsegae, True Digital Group

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Customer Journeys by Love, Bonito, Shinsegae, True Digital Group

With limited to no access to brick and mortar stores this year, shoppers have had to rethink how they buy and how they engage and interact with brands. Brand loyalty cannot be relied upon, with content, visibility, access and convenience taking precedence. The panel will look at the importance of creating personalized experiences across multiple channels in the always online world, to ensure that their brands are the first that users turn to.

11:00-11:20AM CEST, Workshop
 A Leader’s Guide to Crisis Communication by Harvard Business School

Max Pakapol

A Leader’s Guide to Crisis Communication by Harvard Business School

With limited to no access to brick and mortar stores this year, shoppers have had to rethink how they buy and how they engage and interact with brands. Brand loyalty cannot be relied upon, with content, visibility, access and convenience taking precedence. The panel will look at the importance of creating personalized experiences across multiple channels in the always online world, to ensure that their brands are the first that users turn to.

11:20-11:40AM CEST, Keynote
  Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Fedor Virin

Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Over two months of complete isolation, restricted movement and social distancing led not only to an increase in the growth of online trading but also to a restructuring of logistics processes. This is especially noticeable in Russia, as long distances, population density, and particular infrastructure make the country’s logistics some of the most complex in the world. We have seen an increase in demand for fast delivery, in narrow time intervals, and at great scale. 

 

This session will explore the specifics of delivery in Russia and how Yandex.Taxi core ride-hailing business is now transforming into a logistics platform and a new ecosystem for big, medium and small retail businesses.

11:40-12:00AM CEST, Fireside Chat
 What's Next for Food & Beverages by Jardine Restaurant Group

Matthew Chan

What's Next for Food & Beverages by Jardine Restaurant Group

11:20-11:40PM CEST, Panel
 Weathering the Psychological Storm - Managing Your Mental Health During a Global Crisis by MindNation, MYCS, Liv Media

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Weathering the Psychological Storm - Managing Your Mental Health During a Global Crisis by MindNation, MYCS, Liv Media

Anxiety in the face of a pandemic is more than normal, but what can we do to improve our own and our team's mental health? Join health and wellness experts dedicated to teaching individuals and companies on how to cope with and seek help during challenging situations.

11:40-12:00PM CEST, Panel
 A VC’s Guide to Remaining Competitive: Agility. Responsiveness. Relevance by Partech.

Omri Benayoun

A VC’s Guide to Remaining Competitive: Agility. Responsiveness. Relevance by Partech.

12:00-12:20PM CEST, Keynote
  Investment in the Entrepreneurial Mindset by Mercato Centrale

RJ Ledesma

Investment in the Entrepreneurial Mindset by Mercato Centrale

Organizations are actively nurturing entrepreneurial thinking to find new solutions to entrenched challenges and blaze a path to growth. Join RJ Ledesma, Co-founder of Mercato Centrale as he shares breakthroughs and key lessons to encourage that mindset among teams.

12:20 - 12:40 CEST, Keynote
 Rethinking Your Category and Building a Digital Ecosystem  by  Daria Zolotukhina @Yandex Taxi

Daria Zolotukhina

Rethinking Your Category and Building a Digital Ecosystem by Daria Zolotukhina @Yandex Taxi

New threats always change and multiply, same as new opportunities. That means that someone is already rethinking your category. It doesn't matter which industry you are in –– transportation, tech, health, hospitality or retail, customers expect seamless transitions from one service to another and their human needs are the same. The boundaries between grocery shopping and readymade food delivery, between offering a workspace for a day or a cab for a day, between online streaming and school education blur. Daria will share how Yandex.Taxi core ridehailing business is now transforming into a logistics platform and a new ecosystem for big, medium and small retail businesses, how the taxi app is growing into a superapp with new scenarios and how our logistics platform serves COVID needs delivering rides for medical workers.

12:20-1:00PM CEST, Workshop
 The Path to Data-driven Personalised Experimentation by Contentsquare

Elinor Noble

The Path to Data-driven Personalised Experimentation by Contentsquare

12:20-1:00PM CEST, Panel
 Travel and Hospitality Innovation by Loughborough University School of Business and Economics and Plaza Premium Group

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Travel and Hospitality Innovation by Loughborough University School of Business and Economics and Plaza Premium Group

What travel businesses do now is critical as consumers are in a heightened state of alert and stress, watching carefully their interactions with businesses and who really has “got their backs”. Preserving relationships will be the key to survival. The panel explores quarantine policy, supply chain challenges and what’s next for the Travel & Hospitality industry.

12:40-13:00PM CEST, Fireside Chat
 Understanding the Content Creator Landscape by Blogapalooza, Camille Co-Koro

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Understanding the Content Creator Landscape by Blogapalooza, Camille Co-Koro

Content creators have helped brands connect with consumers and get their message across in creative and efficient ways. Join our influencer squad for an unfiltered panel discussion on how style and travel bloggers are keen to promote diversity and authenticity through their brand partnerships.

12:40-1:00PM CEST, Keynote
 Customer Experience Is the New Brand by Zurich Insurance

Monika Schulze

Customer Experience Is the New Brand by Zurich Insurance

Now more than ever success in the digital era that threatens the very existence of brand loyalty, comes down to customer experience management (CX). Together we'll explore ways to rethink digital and offline strategies to ensure seamless customer experiences—and how to measure the tangible impact CX has on your business's bottom line.

 

1:00-1:20PM CEST, Keynote
 Re-imagining Instore Experiences by FNAC

Beatriz Navarro

Re-imagining Instore Experiences by FNAC

All current business models are in question, now more than ever the status quo of any market is challenged. A world in which your brand is not what your advertising says about it, but what Google, influencers or a meme say. You have to play with other rules. The “new” omnichannel world in retail, how to attract, engage and interact with consumers.

1:00-1:20PM CEST, Fireside Chat
 Why an Ecommerce and Data-Driven Company Is More Resilient and Agile? by La Redoute

Samir Amellal

Why an Ecommerce and Data-Driven Company Is More Resilient and Agile? by La Redoute

1:00-1:20PM CEST, Workshop
 AR Character Creation For Instagram by We are Blossom

Alex Scale

AR Character Creation For Instagram by We are Blossom

Unlock your potential with Augmented Reality and Instagram. Follow along and learn how to create a character with SPARK AR, which we will publish on Instagram and share with the world. We will start with a 30 minute crash course on how to use SPARK AR. After this 30 min session it is all about you and creating a stunning art piece with these newly acquired skills.

1:20-2:00PM CEST, Fireside Chat
 The Future of AI: Politics, Economics and Society by Ludwig Von Mises Institute-Europe, Charles F. Day & Associates, European Parliament

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The Future of AI: Politics, Economics and Society by Ludwig Von Mises Institute-Europe, Charles F. Day & Associates, European Parliament

Join three key experts in Artificial Intelligence to find out how AI will become mainstream within a decade. Max will talk about AI technologies in economics and geopolitics. Charles has been at the forefront of AI in politics and the military while José has experience of life extension and also ran for the European Parliament last year as the first-ever technologist/transhumanist MEP. We believe that technology will come to be seen as more important than traditional left/right political concepts in the near future.

1:40-2:20PM CEST, Keynote
 Post-COVID Consumer Habits: Guessing the "New Reasonable" by Fabernovel, Pernod Ricard

Laurent Blassin

Post-COVID Consumer Habits: Guessing the "New Reasonable" by Fabernovel, Pernod Ricard

There is no return to the same lives and behaviors as those before COVID-19. What do the radical changes observed in the last few weeks indicate for long-term trends to come?  How can companies prepare for the future and adapt to the pillars of value creation?

 

Laurent Blassin will present conclusions from Fabernovel's latest study, followed by Laurent Burel’s inspirational testimonial from the crisis and views on long-term perspectives from one of the biggest CPG companies.

 

1:40-2:20PM CEST, Keynote
 Happiness Is the Ultimate Rebellion by Happiness Agency

Geoffrey Hantson

Happiness Is the Ultimate Rebellion by Happiness Agency

John Lennon once said “Creativity is a gift. It doesn’t come through if the air is cluttered”. He was so very right. Our industry is mostly led by fear and deadlines but creativity needs imagination, Imagination needs playfulness, time, and happiness. Join Geoffrey Hantson as he talks about his experience as chief creative officer.

 

2:00-2:20PM CEST, Fireside Chat
 Transforming Customer Experiences With Personalisation at Scale by Bain & Company

Thomas McKenna

Transforming Customer Experiences With Personalisation at Scale by Bain & Company

2:00-2:20PM CEST, Keynote
 Coding Bootcamp: The New Standard of Corporate Education by Le Wagon

Boris Paillard

Coding Bootcamp: The New Standard of Corporate Education by Le Wagon

Coding bootcamps have totally disrupted education. In the US alone, bootcamp graduates represent more than 30% of all computer science grads. Boot camps prove that you could upskill people and help them to find technical jobs in just a few months, and not after years of studies. 

Covering new topics like cybersecurity, UX Design and digital marketing, the bootcamp model is being adopted by companies more and more, who see this as a great complement to online courses in order to upskill their teams and succeed in their digital training and transformation strategies. We will also explore the challenges that come with the adoption of this new model and how to overcome them.

2:20-3:20PM CEST, Workshop
 Growth Hacking - Power Session by Growth Tribe Academy

Regan Kirk

Growth Hacking - Power Session by Growth Tribe Academy

Building products isn’t enough. Marketing channels are saturated. Rapid Experimentation and Growth Marketing skills help you beat the competition and keep growing! Growth comes from a mix of behavioural psychology, coding, creative marketing and data analysis. Having spent the last couple of years building, coaching and training regiments of growth teams and growth marketers, in this talk I'll run you through some of the latest stories, learnings and tricks we've learned along the way.

2:20-2:40PM CEST, Fireside Chat
 The Darkstore Convenience: Innovation, Disruption by Delivery Hero, Qmarketing

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The Darkstore Convenience: Innovation, Disruption by Delivery Hero, Qmarketing

2:40-3:20PM CEST, Fireside Chat
 Marketing Unplugged - Ask the Experts by David, Chiquita, TikTok

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Marketing Unplugged - Ask the Experts by David, Chiquita, TikTok

2:40-2:00PM CEST, Panel
 Retail Reset: What Will the New Normal Look Like?

Michel Koch

Retail Reset: What Will the New Normal Look Like?

What has been changed forever in the way that retail is done? What new paradigms are emerging? Is digital transformation over? What is the next transformation to crack? Join Michel Koch and David Schwarz as they discuss their answers to these questions and more.

3:00-3:20PM CEST, Fireside Chat
 The Creative Process Behind the Greatest Shows on the Planet by Cirque du Soleil and Insider.

Daniel Fortin

The Creative Process Behind the Greatest Shows on the Planet by Cirque du Soleil and Insider.

What can we learn from the ingenuity of Cirque du Soleil artists about embracing the new normal? Cirque du Soleil transports us to another planet, where human ingenuity, creativity, and excellence leave us in awe. It is a “world-renowned laboratory of creativity.” Cirque’s VP of Creation, Daniel Fortin and Insider’s VP of Global Marketing, Merve Nazlioglu will dive into the creative process of this extraordinary team and will discuss what can we all learn from the creativity, thinking, lifestyle and discipline of Cirque artists to navigate the crisis and embrace the new normal.

3:20-3:40PM CEST, Keynote
 Embracing Uncertainty by Cirque du Soleil

Sheila Morin

Embracing Uncertainty by Cirque du Soleil

In the world of live entertainment and even more specifically for Cirque, going digital has never been easy. The cheering from the crowds, the live music, the thrill of seeing artists trapeze their way from one end of the stage to another. While Cirque du Soleil is about innovation, this pandemic has brought numerous challenges and uncertanties but with it the opportunity to create a new category. 

3:20-3:40PM CEST, Keynote
 Did the Pandemic Kill Transparency and Trust? by HEC Paris

Jeremy Ghez

Did the Pandemic Kill Transparency and Trust? by HEC Paris

The pandemic challenged the way we do business. It turns out that we may not always have access to the information we need to make informed decisions, in spite of this generation’s hope that the Internet would one day become a major protector of transparency. It also turns out that key institutions and companies may not always enjoy the credibility and the legitimacy that – they thought – was eternal. Has the hot, crowded, polarized and angry world that many have been talking about finally here? And if so, how do you do business in this new normal?

3:40-4:00PM CEST, Panel
 The New Normal for Investors: Risk-Taking Unplugged by Riverwood Capital, Insider.

Chris Varelas

The New Normal for Investors: Risk-Taking Unplugged by Riverwood Capital, Insider.

The recent global outbreak has been a sobering experience. We have woken up to a world in turbulence. Some were risk-averse. Yet, those who were forward thinking were the ones who became the strongest catalysts for change. Those were the ones who gave us hope and direction in carving out the new normal. Those who dared to go where others did not came out as the winners. If being a venture capitalist is about weighing risks and the rewards, why did most VCs pull a hard stop to those startups that were trying to survive during the pandemic? Why did most VCs turn their back to the most daring category creators, ingenious entrepreneurs and promising startups that have built the strongest muscles in risk taking, creation and recovery? Tune into Chris Varelas Founding Partner at Riverwood Capital and Hande Cilingir, CEO & Co-founder of Insider in an unfiltered and unconventional conversation on the realities of the VC valley.

3:40-4:00PM CEST, Keynote
 How Consumers Can and Could Interact with Tech from a Consumer Psychologist by ESADE

Ana Valenzuela

How Consumers Can and Could Interact with Tech from a Consumer Psychologist by ESADE

This session will discuss how digital technologies such as smartphones, smart objects, and recommendation agents are transforming consumer decision making. Ana will convey a model of technology-augmented choice that describes how digital technology is now an integral part of consumer choice rather than simply a facilitator. Market choices are increasingly a joint function of consumer preferences and the technological environment they are executed in. She’ll talk about examples that show the inter-dependencies between technology and decision making, including how search engines alter confidence in choice, smartphones transform user-generated content, and haptic interfaces shape product preferences.

3:40-4:00PM CEST, Keynote
 How to Build a Growth Engine Within B2B and B2C by Dolby Laboratories

Carol Tran

How to Build a Growth Engine Within B2B and B2C by Dolby Laboratories

Whether you are a B2C, B2B, a startup, or a large corporation, every business can benefit from creating a growth engine to build a strong customer base. You can significantly and rapidly increase your revenue with limited resources with a growth engine. Discover how data, personalization, and AI capabilities make an impact at every touchpoint. Learn how to effectively create impact from the beginning and internal stakeholder buy-in to implement a growth hacking methodology.

4:00-4:20PM CEST, Keynote
 Ask an Astronaut: The Future of Space Travel by ISSET, NASA

Chris Barber

Ask an Astronaut: The Future of Space Travel by ISSET, NASA

Who didn't want to grow up to be an astronaut? Yet only a select few have ever crossed into the thermosphere. Tune in for great stories, harrowing experiences, and what it takes to become a real life astronaut. If you're well behaved, Chris will get a real life astronaut to call in!

4:20-4:50PM CEST, Fireside Chat
 The Impact of COVID-19 on the Future of Work by Cadigan Talent Ventures, Allwood Associates

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The Impact of COVID-19 on the Future of Work by Cadigan Talent Ventures, Allwood Associates

Many countries are beginning the process of returning to offices. For some, this means a return to the office, and for others, it means sticking to WFH. In this session, two of the world’s top minds on culture and organization dynamics will discuss how they see the future of work unfolding in a post-COVID-19 reality. Should organizations move to a full WFH framework? What does this mean for how we recruit, connect, communicate, and organize? How will companies foster and develop their corporate cultures if employees do not have a shared physical space to convene and connect? Does COVID-19 present an opportunity for businesses to accelerate everything from digital transformations to diversity initiatives? Will the workforce look at work and their careers differently in a reality where jobs may be done remotely?

Join Noni Allwood (Culture Transformer, Speaker, Researcher & Board Member) and Steve Cadigan (former VP of Talent at LinkedIn and current Board Member, Advisor & Talent Hacker) as they share insight on a hot topic that is on everyone’s mind.

4:20-5:00PM CEST, Panel
 Mobile App Engagement Post-Lockdown and Beyond by Adjust.com, Blinkist, Youper, Babbel, Tamatem, Smule

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Mobile App Engagement Post-Lockdown and Beyond by Adjust.com, Blinkist, Youper, Babbel, Tamatem, Smule

COVID-19 and lockdowns have changed the way consumers interact with mobile applications. Not only do they use more applications, but they also use them in a different way. All of this has a profound impact on mobile app development and marketing. In this panel, leading mobile experts will explore this impact, discuss how they have adjusted their strategies, and share their prospects for the times ahead. 

4:50-5:00PM CEST, Keynote
 Closing Message from Insider

Hande Cilingir

Closing Message from Insider

5:00-5:30PM CEST, Keynote
 The Rise of DTC and its role in a post-quarantine world by Clorox

Jackson Jeyanayagam

The Rise of DTC and its role in a post-quarantine world by Clorox

Direct-to-consumer has gone through a couple of iterations over the last 20 years, with a significant acceleration in the past five years and then again over these past two months. Jackson Jeyanayagam, VP, GM of DTC for Clorox, will discuss what makes DTC so appealing for brands and consumers as well as the challenges of scale; unit economics; data paralysis; and competition. He will also discuss what the future shopping state in post-quarantine could look like given evolved consumer shopping behavior/expectations, and how that impacts choices that organizations should be making right now.

1:00-1:20AM EST, Keynote
 Welcome to RESHAPE. A Eulogy for the Status Quo by Insider

Hande Cilingir

Welcome to RESHAPE. A Eulogy for the Status Quo by Insider

The world has changed and there's no going back, the only way is forward. Join with business adventurers from round the globe for an open discussion of how we can drive growth and accelerate business transformation for the better, in a Digital World 2.0. 

1:20-2:00AM EST, Keynote
 Chaos by Sequoia and Insider.

Pieter Kemps

Chaos by Sequoia and Insider.

Is the world moving towards order or chaos? How does the current situation impact the developed world and emerging markets differently? Established companies versus startups? Pieter shares his thoughts on how to deal with ambiguity and the opportunities that might arise during chaotic transformations like the COVID19 pandemic. Since we are living in a new reality, let’s explore how to make the most of the ongoing shifts in industry, regulations, and new digital behaviors.

2:00-2:20AM EST, Fireside Chat
 We Need You to Lead. Lead to Enable, to Enhance and to Empower by Woolworths Group and Engineers Australia

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We Need You to Lead. Lead to Enable, to Enhance and to Empower by Woolworths Group and Engineers Australia

Good leadership is crucial at all times and in all organizations. Yet, crises and major transformational efforts magnify the importance of good leadership for a safe, rapid, and sustainable transition. Hurol Inan and Faye Ilhan will draw from their professional leadership experiences, gained while executing the digital transformations of large corporations. They will tackle important questions such as why we need leaders, what makes a good leader, whose job is to lead, and how to learn to lead well. We hope that this conversation will inspire you to join the next generation of leaders, and to always recognize and demand good leadership. 

2:00-2:20AM EST, Panel
 Roadmap to Recovery by Big Ideas, Cryptominds, Pinhome and Insider

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Roadmap to Recovery by Big Ideas, Cryptominds, Pinhome and Insider

The roadmap to recovery will vary from company to company but how you handle cost control, raising funds and planning around significant business ambiguity will be essential to a successful future. We ask three tech experts how they and the companies they work for are handling those hurdles and which changes they think are here to stay

2:00-2:40AM EST, Panel
 Improving Your Life With Lead Scoring and Automated Email Workflows by SEO Hacker

Sean Si

Improving Your Life With Lead Scoring and Automated Email Workflows by SEO Hacker

Do you score your leads? Discover why scoring your leads will drastically change your marketing performance and how automating this process will exponentially improve your life and the lives of your team.

2:20-2:40AM EST, Keynote
 Reset Food and Hospitality by Maximal Concepts

Matt Reid

Reset Food and Hospitality by Maximal Concepts

This session will explore how COVID-19 relates to issues of racism and sustainability, looking at the root cause from the perspective of a restaurateur.  We will discuss the ways in which hospitality business owners must move forward to make changes for the better. 

2:20-2:40AM EST, Panel
 Preparing Your Digital Sites for the Bounceback by Contentsquare, M1 Limited, PT Matahari

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Preparing Your Digital Sites for the Bounceback by Contentsquare, M1 Limited, PT Matahari

How do brands that focus on digital strategies prepare their sites for the bounceback? What kind of changes do they implement to spring back into action? Join an exclusive and intimate group of digital leaders across industries on our virtual panel hosted by Contentsquare, and find your answers. 

2:40-3:00AM EST, Keynote
 Breathe. Pivot. Go. Marketing Strategy in the New Norm by HSBC

Adriana Lica

Breathe. Pivot. Go. Marketing Strategy in the New Norm by HSBC

Marketing teams in Hong Kong have had to make difficult decisions since late last year. From delaying announcements to pausing sponsorship deals and even canceling key campaigns. Operating in an uncertain environment has become the new norm for many of us. In this session, we will share how to pivot marketing strategies, lead remote teams and find commercial and creative success in an uncertain environment.

2:40-3:00AM EST, Keynote
  How Crisis Forces Public Sector to Transform and Innovate by National Innovation Agency

Theresa Mathawaphan

How Crisis Forces Public Sector to Transform and Innovate by National Innovation Agency

The government and public sector need to move into eServices and digital offices, maybe more than any other sector and yet they are one of the most slow-moving and reluctant sectors to change. Yet the COVID-19 crisis is forcing traditional institutions to change and there is huge potential to improve services in many countries. We take a look at government transformation and innovation in the public sector during this period and make foresight into the future. 

3:00-3:40AM EST, Keynote
 Projecting Humanity and Leadership in Crisis by Former Prime Minister of Australia and Business Insider

Malcolm Turnbull

Projecting Humanity and Leadership in Crisis by Former Prime Minister of Australia and Business Insider

The COVID-19 crisis has posed astronomical challenges for governments, in terms of public messages, care for their citizens, economic responses, border control and foreign policy. Adam Payne from Business Insider interviews 29th Prime Minister of Australia, Malcolm Turnbull on his perspective of global leaders’ responses to COVID and what are the next steps towards economic recovery.

3:40-4:00AM EST, Keynote
 How to Save the World and Still be Home for Dinner by ING Bank

Otti Vogt

How to Save the World and Still be Home for Dinner by ING Bank

Join Otti Voght as he shares the true challenges of personal and organizational transformation. Especially when creating the agile organizations of the future.

3:40-4:20AM EST, Workshop
 AR Character Creation For Instagram by We are Blossom

Alex Scale

AR Character Creation For Instagram by We are Blossom

Unlock your potential with Augmented Reality and Instagram. Follow along and learn how to create a character with SPARK AR, which we will publish on Instagram and share with the world. We will start with a 30-minute crash course on how to use SPARK AR. After completing this 30 minute session, you will have the newly acquired skills to create a stunning art piece. 

4:00-4:20AM EST, Keynote
 Building Businesses with Competitive Advantage from Commercialising Science by Powerhouse Ventures

Russell Yardley

Building Businesses with Competitive Advantage from Commercialising Science by Powerhouse Ventures

The current fragility of government-funded research facilities shows the need to build global businesses that invest in crucial research even in times of crisis. Commercializing science through collaboration between business, investors, and university research centers will lead to better basic and applied research and will lead to globally competitive solutions.

 

Starting as an incubator at the University of Canterbury in 2006, Powerhouse Ventures has since invested in 31 science-based companies established around university research. They boast 4 successful exits and 9 investments entering later stages of their growth. Russell Yardley, the Chairman of Powerhouse Ventures, will describe what has and has not worked in their ventures and how he sees science commercialization benefitting Australia and New Zealand.

4:00-4:20AM EST, Keynote

Organisational Agility Will Help Startups Win by SoodeVie

4:20-4:40AM EST, Keynote
 Think Travel, Think Domestic by Pierre & Vacances Center Parcs Group

Gregory Sion

Think Travel, Think Domestic by Pierre & Vacances Center Parcs Group

Tourism boards, airlines, hotels, and major travel players have their eyes set on the summer break and the holiday season to make up some of the lost revenue caused by the pandemic. Trends show strong demand for domestic destinations, nature travel spots, and less crowded destinations. What will this entail for travel industries? And how insurance companies will likely be affected?

4:20-5:00AM EST, Panel
 Why Women Make Good Leaders by SaaStock, Avon, Carro, Loewe.

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Why Women Make Good Leaders by SaaStock, Avon, Carro, Loewe.

Women in power is good for business. McKinsey estimates that companies with three or more women in senior management functions score higher in all dimensions of organizational performance. We speak to women leaders driving the growth of their businesses.

4:20-5:00AM EST, Workshop
 How Mental Health is the Key to Success by Voltage PR

Coco Chan

How Mental Health is the Key to Success by Voltage PR

We're living in interesting times to say the least. As the world shifts, we are being asked to show up in more ways than one. Join us for a greater understanding how to navigate the waters of mental well-being and why it's the key to your success in life and at work.

4:20-5:00AM EST, Keynote
 Analysis Advantages and the COVID Commandments by Pandora

Natalie McMurdie

Analysis Advantages and the COVID Commandments by Pandora

Jared and Natalie will dive straight in and discuss how they have analysed alternative areas of their site to help shape Pandora's messaging to customers during this period. They will share how this time has given the team the opportunity to move forward with their on-site targeting initiative and plans to capitalise on this for the future. They will summarize with their “COVID Commandments”, so you can leave with high-level advice to apply to your bounceback strategy.

5:00-5:20AM EST, Keynote
 How Digital Ecosystems are Creating Value and Shaping New Industries by DBS Bank

Mariana De Win

How Digital Ecosystems are Creating Value and Shaping New Industries by DBS Bank

12 large digital ecosystems are expected to emerge by 2025, accounting for over 30% of the global revenue pool. Successful digital ecosystems bring together corporates and techs to create new offerings, capturing value that individual companies may not be capable of creating on their own. Three clear types of digital ecosystems are emerging: Creation, Orchestration, and Participation. Mariana will share how Uber, TenCent and Ping An, for whom she is a mentor for their Cloud Accelerator, have built the world’s leading digital ecosystems. She will also give insights into how digital ecosystems are shaping new industries and how marketers will have the ability to cater to customer needs, without prompting the customer to look further than the ecosystem for a product or solution.

5:00-5:20AM EST, Panel
 Customer Journeys by Love, Bonito, Shinsegae, True Digital Group

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Customer Journeys by Love, Bonito, Shinsegae, True Digital Group

With limited to no access to brick and mortar stores this year, shoppers have had to rethink how they buy and how they engage and interact with brands. Brand loyalty cannot be relied upon, with content, visibility, access and convenience taking precedence. The panel will look at the importance of creating personalized experiences across multiple channels in the always online world, to ensure that their brands are the first that users turn to.

5:00-5:20AM EST, Workshop
 A Leader’s Guide to Crisis Communication by Harvard Business School

Max Pakapol

A Leader’s Guide to Crisis Communication by Harvard Business School

With limited to no access to brick and mortar stores this year, shoppers have had to rethink how they buy and how they engage and interact with brands. Brand loyalty cannot be relied upon, with content, visibility, access and convenience taking precedence. The panel will look at the importance of creating personalized experiences across multiple channels in the always online world, to ensure that their brands are the first that users turn to.

5:20-5:40AM EST, Keynote
 Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Fedor Virin

Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Over two months of complete isolation, restricted movement and social distancing led not only to an increase in the growth of online trading but also to a restructuring of logistics processes. This is especially noticeable in Russia, as long distances, population density, and particular infrastructure make the country’s logistics some of the most complex in the world. We have seen an increase in demand for fast delivery, in narrow time intervals, and at great scale. 

 

This session will explore the specifics of delivery in Russia and how Yandex.Taxi core ride-hailing business is now transforming into a logistics platform and a new ecosystem for big, medium and small retail businesses.

5:40-6:00AM EST, Fireside Chat
 What's Next for Food & Beverages by Jardine Restaurant Group

Matthew Chan

What's Next for Food & Beverages by Jardine Restaurant Group

5:20-5:40AM EST, Panel
 Weathering the Psychological Storm - Managing Your Mental Health During a Global Crisis by MindNation, MYCS, Liv Media

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Weathering the Psychological Storm - Managing Your Mental Health During a Global Crisis by MindNation, MYCS, Liv Media

Anxiety in the face of a pandemic is more than normal, but what can we do to improve our own and our team's mental health? Join health and wellness experts dedicated to teaching individuals and companies on how to cope with and seek help during challenging situations.

5:40-6:00AM EST, Panel
 A VC’s Guide to Remaining Competitive: Agility. Responsiveness. Relevance by Partech.

Omri Benayoun

A VC’s Guide to Remaining Competitive: Agility. Responsiveness. Relevance by Partech.

6:00-6:20AM EST, Workshop
  Investment in the Entrepreneurial Mindset by Mercato Centrale

RJ Ledesma

Investment in the Entrepreneurial Mindset by Mercato Centrale

Organizations are actively nurturing entrepreneurial thinking to find new solutions to entrenched challenges and blaze a path to growth. Join RJ Ledesma, Co-founder of Mercato Centrale as he shares breakthroughs and key lessons to encourage that mindset among teams.

6:20-6:40 AM EST, Keynote
 Rethinking Your Category and Building a Digital Ecosystem by  Daria Zolotukhina @Yandex Taxi

Daria Zolotukhina

Rethinking Your Category and Building a Digital Ecosystem by Daria Zolotukhina @Yandex Taxi

New threats always change and multiply, same as new opportunities. That means that someone is already rethinking your category. It doesn't matter which industry you are in –– transportation, tech, health, hospitality or retail, customers expect seamless transitions from one service to another and their human needs are the same. The boundaries between grocery shopping and readymade food delivery, between offering a workspace for a day or a cab for a day, between online streaming and school education blur. Daria will share how Yandex.Taxi core ridehailing business is now transforming into a logistics platform and a new ecosystem for big, medium and small retail businesses, how the taxi app is growing into a superapp with new scenarios and how our logistics platform serves COVID needs delivering rides for medical workers.

6:20-7:00AM EST, Panel
 Travel and Hospitality Innovation by Loughborough University School of Business and Economics and Plaza Premium Group

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Travel and Hospitality Innovation by Loughborough University School of Business and Economics and Plaza Premium Group

What travel businesses do now is critical as consumers are in a heightened state of alert and stress, watching carefully their interactions with businesses and who really has “got their backs”. Preserving relationships will be the key to survival. The panel explores quarantine policy, supply chain challenges and what’s next for the Travel & Hospitality industry.

6:40-7:00AM EST, Fireside Chat
 Understanding the Content Creator Landscape by Blogapalooza, Camille Co-Koro

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Understanding the Content Creator Landscape by Blogapalooza, Camille Co-Koro

Content creators have helped brands connect with consumers and get their message across in creative and efficient ways. Join our influencer squad for an unfiltered panel discussion on how style and travel bloggers are keen to promote diversity and authenticity through their brand partnerships.

6:20-6:40AM EST, Keynote
  Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Fedor Virin

Impact of the Crisis on Logistics for eCommerce in Russia and Beyond by Data Insight

Over two months of complete isolation, restricted movement and social distancing led not only to an increase in the growth of online trading but also to a restructuring of logistics processes. This is especially noticeable in Russia, as long distances, population density, and particular infrastructure make the country’s logistics some of the most complex in the world. We have seen an increase in demand for fast delivery, in narrow time intervals, and at great scale.

This session will explore the specifics of delivery in Russia and how Yandex.Taxi's core ride-hailing business is now transforming into a logistics platform and a new ecosystem for big, medium and small retail businesses.

6:20-7:00AM EST, Workshop
 The Path to Data-driven Personalised Experimentation by Contentsquare

Elinor Noble

The Path to Data-driven Personalised Experimentation by Contentsquare

6:40-7:00AM EST, Keynote
 Customer Experience Is the New Brand by Zurich Insurance

Monika Schulze

Customer Experience Is the New Brand by Zurich Insurance

Now more than ever success in the digital era that threatens the very existence of brand loyalty, comes down to customer experience management (CX). Together we'll explore ways to rethink digital and offline strategies to ensure seamless customer experiences—and how to measure the tangible impact CX has on your business's bottom line.

 

7:00-7:20AM EST, Keynote
 Re-imagining Instore Experiences by FNAC

Beatriz Navarro

Re-imagining Instore Experiences by FNAC

All current business models are in question, now more than ever the status quo of any market is challenged. A world in which your brand is not what your advertising says about it, but what Google, influencers or a meme say. You have to play with other rules. The “new” omnichannel world in retail, how to attract, engage and interact with consumers.

7:00-7:20AM EST, Fireside Chat
 Why an Ecommerce and Data-Driven Company Is More Resilient and Agile? by La Redoute

Samir Amellal

Why an Ecommerce and Data-Driven Company Is More Resilient and Agile? by La Redoute

7:00-7:20AM EST, Workshop
 AR Character Creation For Instagram by We are Blossom

Alex Scale

AR Character Creation For Instagram by We are Blossom

Unlock your potential with Augmented Reality and Instagram. Follow along and learn how to create a character with SPARK AR, which we will publish on Instagram and share with the world. We will start with a 30 minute crash course on how to use SPARK AR. After this 30 min session it is all about you and creating a stunning art piece with these newly acquired skills.

7:20-8:00AM EST, Fireside Chat
 The Future of AI: Politics, Economics and Society by Ludwig Von Mises Institute-Europe, Charles F. Day & Associates, European Parliament

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The Future of AI: Politics, Economics and Society by Ludwig Von Mises Institute-Europe, Charles F. Day & Associates, European Parliament

Join three key experts in Artificial Intelligence to find out how AI will become mainstream within a decade. Max will talk about AI technologies in economics and geopolitics. Charles has been at the forefront of AI in politics and the military while José has experience of life extension and also ran for the European Parliament last year as the first-ever technologist/transhumanist MEP. We believe that technology will come to be seen as more important than traditional left/right political concepts in the near future.

7:40-8:20AM EST, Keynote
 Post-COVID Consumer Habits: Guessing the "New Reasonable" by Fabernovel, Pernod Ricard

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Post-COVID Consumer Habits: Guessing the "New Reasonable" by Fabernovel, Pernod Ricard

There is no return to the same lives and behaviors as those before COVID-19. What do the radical changes observed in the last few weeks indicate for long-term trends to come?  How can companies prepare for the future and adapt to the pillars of value creation?

 

Laurent Blassin will present conclusions from Fabernovel's latest study, followed by Laurent Burel’s inspirational testimonial from the crisis and views on long-term perspectives from one of the biggest CPG companies.

 

7:40-8:20AM EST, Fireside Chat
 Happiness Is the Ultimate Rebellion by Happiness Agency

Geoffrey Hantson

Happiness Is the Ultimate Rebellion by Happiness Agency

John Lennon once said “Creativity is a gift. It doesn’t come through if the air is cluttered”. He was so very right. Our industry is mostly led by fear and deadlines but creativity needs imagination, Imagination needs playfulness, time, and happiness. Join Geoffrey Hantson as he talks about his experience as chief creative officer.

 

8:00-8:20AM EST, Fireside Chat
 Transforming Customer Experiences With Personalisation at Scale by Bain & Company

Thomas McKenna

Transforming Customer Experiences With Personalisation at Scale by Bain & Company

John Lennon once said “Creativity is a gift. It doesn’t come through if the air is cluttered”. He was so very right. Our industry is mostly led by fear and deadlines but creativity needs imagination, Imagination needs playfulness, time, and happiness. Join Geoffrey Hantson as he talks about his experience as chief creative officer.

 

8:00-8:20AM EST, Keynote
 Coding Bootcamp: The New Standard of Corporate Education by Le Wagon

Boris Paillard

Coding Bootcamp: The New Standard of Corporate Education by Le Wagon

Coding bootcamps have totally disrupted education. In the US alone, bootcamp graduates represent more than 30% of all computer science grads. Boot camps prove that you could upskill people and help them to find technical jobs in just a few months, and not after years of studies. 

Covering new topics like cybersecurity, UX Design and digital marketing, the bootcamp model is being adopted by companies more and more, who see this as a great complement to online courses in order to upskill their teams and succeed in their digital training and transformation strategies. We will also explore the challenges that come with the adoption of this new model and how to overcome them.

8:20-9:20AM EST, Workshop
 Growth Hacking - Power Session by Growth Tribe Academy

Regan Kirk

Growth Hacking - Power Session by Growth Tribe Academy

Building products isn’t enough. Marketing channels are saturated. Rapid Experimentation and Growth Marketing skills help you beat the competition and keep growing! Growth comes from a mix of behavioural psychology, coding, creative marketing and data analysis. Having spent the last couple of years building, coaching and training regiments of growth teams and growth marketers, in this talk I'll run you through some of the latest stories, learnings and tricks we've learned along the way.

8:20-8:40AM EST, Workshop
 The Darkstore Convenience: Innovation, Disruption by Delivery Hero, Qmarketing

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The Darkstore Convenience: Innovation, Disruption by Delivery Hero, Qmarketing

Building products isn’t enough. Marketing channels are saturated. Rapid Experimentation and Growth Marketing skills help you beat the competition and keep growing! Growth comes from a mix of behavioural psychology, coding, creative marketing and data analysis. Having spent the last couple of years building, coaching and training regiments of growth teams and growth marketers, in this talk I'll run you through some of the latest stories, learnings and tricks we've learned along the way.

8:40-9:20AM EST, Fireside Chat
 Marketing Unplugged - Ask the Experts by David, Chiquita, TikTok

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Marketing Unplugged - Ask the Experts by David, Chiquita, TikTok

9:00-9:20AM EST, Fireside Chat
 The Creative Process Behind the Greatest Shows on the Planet by Cirque du Soleil and Insider.

Daniel Fortin

The Creative Process Behind the Greatest Shows on the Planet by Cirque du Soleil and Insider.

What can we learn from the ingenuity of Cirque du Soleil artists about embracing the new normal? Cirque du Soleil transports us to another planet, where human ingenuity, creativity, and excellence leave us in awe. It is a “world-renowned laboratory of creativity.” Cirque’s VP of Creation, Daniel Fortin and Insider’s VP of Global Marketing, Merve Nazlioglu will dive into the creative process of this extraordinary team and will discuss what can we all learn from the creativity, thinking, lifestyle and discipline of Cirque artists to navigate the crisis and embrace the new normal.

9:20-9:40AM EST, Keynote
 Embracing Uncertainty by Cirque du Soleil

Sheila Morin

Embracing Uncertainty by Cirque du Soleil

In the world of live entertainment and even more specifically for Cirque, going digital has never been easy. The cheering from the crowds, the live music, the thrill of seeing artists trapeze their way from one end of the stage to another. While Cirque du Soleil is about innovation, this pandemic has brought numerous challenges and uncertanties but with it the opportunity to create a new category. 

9:20-9:40AM EST, Keynote
 Did the Pandemic Kill Transparency and Trust? by HEC Paris

Jeremy Ghez

Did the Pandemic Kill Transparency and Trust? by HEC Paris

The pandemic challenged the way we do business. It turns out that we may not always have access to the information we need to make informed decisions, in spite of this generation’s hope that the Internet would one day become a major protector of transparency. It also turns out that key institutions and companies may not always enjoy the credibility and the legitimacy that – they thought – was eternal. Has the hot, crowded, polarized and angry world that many have been talking about finally here? And if so, how do you do business in this new normal?

9:40-10:00AM EST, Panel
 The New Normal for Investors: Risk-Taking Unplugged by Riverwood Capital, Insider.

Chris Varelas

The New Normal for Investors: Risk-Taking Unplugged by Riverwood Capital, Insider.

The recent global outbreak has been a sobering experience. We have woken up to a world in turbulence. Some were risk-averse. Yet, those who were forward thinking were the ones who became the strongest catalysts for change. Those were the ones who gave us hope and direction in carving out the new normal. Those who dared to go where others did not came out as the winners. If being a venture capitalist is about weighing risks and the rewards, why did most VCs pull a hard stop to those startups that were trying to survive during the pandemic? Why did most VCs turn their back to the most daring category creators, ingenious entrepreneurs and promising startups that have built the strongest muscles in risk taking, creation and recovery? Tune into Chris Varelas Founding Partner at Riverwood Capital and Hande Cilingir, CEO & Co-founder of Insider in an unfiltered and unconventional conversation on the realities of the VC valley.

9:40-10:00AM EST, Keynote
 How Consumers Can and Could Interact with Tech from a Consumer Psychologist by ESADE

Ana Valenzuela

How Consumers Can and Could Interact with Tech from a Consumer Psychologist by ESADE

This session will discuss how digital technologies such as smartphones, smart objects, and recommendation agents are transforming consumer decision making. Ana will convey a model of technology-augmented choice that describes how digital technology is now an integral part of consumer choice rather than simply a facilitator. Market choices are increasingly a joint function of consumer preferences and the technological environment they are executed in. She’ll talk about examples that show the inter-dependencies between technology and decision making, including how search engines alter confidence in choice, smartphones transform user-generated content, and haptic interfaces shape product preferences.

9:40-10:00AM EST, Keynote
 How to Build a Growth Engine Within B2B and B2C by Dolby Laboratories

Carol Tran

How to Build a Growth Engine Within B2B and B2C by Dolby Laboratories

Whether you are a B2C or B2B, or a startup or large corporation, every business can benefit in creating a growth engine to build a huge customer base and significantly increase the revenue within a short period of time with limited resources. Discover how data and personalization, alongside AI capabilities, make an impact at every touch point. Learn how to effectively create impact from the beginning and internal stakeholder buy-in to implement a growth hacking methodology. -Audience Takeaways: In this session, topics of discussion will include: 1. How to accelerate and streamline the growth to increase customers and revenue. 2. How to make an impact at every touch point, alongside AI capabilities. 3. How to create internal stakeholder buy-in.

10:00-10:20AM EST, Keynote
 Ask an Astronaut: The Future of Space Travel by ISSET, NASA

Chris Barber

Ask an Astronaut: The Future of Space Travel by ISSET, NASA

Who didn't want to grow up to be an astronaut? Yet only a select few have ever crossed into the thermosphere. Tune in for great stories, harrowing experiences, and what it takes to become a real life astronaut. If you're well behaved, Chris will get a real life astronaut to call in!

10:20-10:50AM EST, Fireside Chat
 The Impact of COVID-19 on the Future of Work by Cadigan Talent Ventures, Allwood Associates

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The Impact of COVID-19 on the Future of Work by Cadigan Talent Ventures, Allwood Associates

Many countries are beginning the process of returning to offices. For some, this means a return to the office, and for others, it means sticking to WFH. In this session, two of the world’s top minds on culture and organization dynamics will discuss how they see the future of work unfolding in a post-COVID-19 reality. Should organizations move to a full WFH framework? What does this mean for how we recruit, connect, communicate, and organize? How will companies foster and develop their corporate cultures if employees do not have a shared physical space to convene and connect? Does COVID-19 present an opportunity for businesses to accelerate everything from digital transformations to diversity initiatives? Will the workforce look at work and their careers differently in a reality where jobs may be done remotely?

Join Noni Allwood (Culture Transformer, Speaker, Researcher & Board Member) and Steve Cadigan (former VP of Talent at LinkedIn and current Board Member, Advisor & Talent Hacker) as they share insight on a hot topic that is on everyone’s mind.

10:20-11:00AM EST, Panel
 Mobile App Engagement Post-Lockdown and Beyond by Adjust.com, Blinkist, Youper, Babbel, Tamatem, Smule

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Mobile App Engagement Post-Lockdown and Beyond by Adjust.com, Blinkist, Youper, Babbel, Tamatem, Smule

Covid and the lockdown has changed the way consumers interact with mobile applications. Not only do they use more applications, they also use them in a different way. All of this, naturally, has a profound impact on mobile app development and marketing.

In this panel, leading mobile experts will explore this impact, discuss how they have adjusted their strategies and talk about their prospects for the exciting times ahead of us.

10:50-11:00AM EST, Keynote
 Closing Message from Insider

Hande Cilingir

Closing Message from Insider

11:00-11:30AM EST, Keynote
 The Rise of DTC and its role in a post-quarantine world by Clorox

Jackson Jeyanayagam

The Rise of DTC and its role in a post-quarantine world by Clorox

Direct-to-consumer has gone through a couple of iterations over the last 20 years, with a significant acceleration in the past five years and then again over these past two months. Jackson Jeyanayagam, VP, GM of DTC for Clorox, will discuss what makes DTC so appealing for brands and consumers as well as the challenges of scale; unit economics; data paralysis; and competition. He will also discuss what the future shopping state in post-quarantine could look like given evolved consumer shopping behavior/expectations, and how that impacts choices that organizations should be making right now.