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September 15 | 09:40-10:00AM CET, Keynote Speech
Leadership | Technology
Welcome Keynote by Hande Cilingir
Welcome to the world's largest virtual leadership and experience summit, RESHAPE. The event will kick off with a keynote speech by Insider's Co-Founder and CEO Hande Cilingir.
Co-founder and CEO
Hande Cilingir
September 15 | 10:00-10:30AM CET, Fireside Chat
Leadership | Media
Fireside Chat with Sir Martin Sorrell
The digital space will continue to grow exponentially. In numerous markets around the world, the digital economy is predicted to outpace GDP growth. This fireside chat will cover:
Executive Chairman
Sir Martin Sorrell
Co-founder and CEO
Hande Cilingir
September 15 | 10:30-10:40AM CET, Fireside Chat
Leadership | Healthcare
How to Redefine Your Purpose and Become an Enabler of Positive Change
It is in our hands to start the chain of positive change. The impact Session, titled Experience Code by Tamara Rogers of GSK, will shine a light on:
Global Chief Marketing Officer @GSK Consumer Healthcare
Tamara Rogers
September 15 | 10:40-11:00AM CET, Panel
Leadership | Healthcare, Travel & Hospitality, Telecommunications
Building A Customer Strategy from the Bottom-Up
Hear from the world's boldest C-suite executives on how business and technology can redefine their purpose and become enablers of positive change. Their panel will cover:
Group CEO
Hatem Dowidar
Global Chief Marketing Officer @GSK Consumer Healthcare
Tamara Rogers
Chairwoman
Gillian Tans
Author
Adrian Swinscoe
September 15 | 11:00-11:20AM CET, Impact Session
Leadership | Food & Beverage
Delivery Startups and The Evolving Gig Economy
How do delivery companies meet the emerging challenges of a rapidly changing industry with increasing competition, demand, and regulation? Sacha Michaud, Co-Founder of Glovo App, will share:
Co-founder & Vice-President of Public Affair
Sacha Michaud
September 15 | 11:00-11:20AM CET, Panel
Customer Experience | Telecommunications, Retail & CPG, Food & Beverage
The 1st Generation of True Digital Natives
Gen Z is taking over the world, and there’s nothing to do but follow. The panel will discuss:
Cofounder
Adil Bouhdadi
Marketing Manager
Colea Weis
Product Manager, Analytics
Dimos Papadopoulos
September 15 | 11:20-11:40AM CET, Fireside Chat
Leadership | Fashion & Beauty
Conquering the Hearts of Your Customers
Beauty starts from the inside, so beauty companies have to conquer their customers' hearts first. Mona Kattan, the Global President of Huda Beauty, will touch upon:
Global President
Mona Kattan
Managing Editor
Tamara Pupic
September 15 | 11:20-11:40 CET, Fireside Chat
Customer Experience | Technology
Events & Community: Reimagined
Tune into this session by Johnny Boufarhat to learn the
innovation and inclusion story of HOPIN.
Founder & CEO
Johnny Boufarhat
Advisory Board Member
Cenk Serdar
September 15 | 11:40-12:00PM CET, Panel
Customer Experience | Healthcare, Retail & CPG, Food & Beverage
Personalized Omnichannel Experiences
Data is the currency of the future. Are you ready to use it? Danone, IKEA, and GSK Pharma will shine a light on:
Global Digitalisation Manager
Carolina García Gómez
Director, Global eCommerce & Business Development
Omer Waysman
September 15 | 11:50-12:10 PM CET, Fireside Chat
Leadership | Banking & Financial Services
Investing in Financial Inclusion for Climate Resilience
The butterfly effect is real; an investment in inclusion could start the fight toward climate resilience. In this session, Stephen Rasmussen will touch upon:
CEO
Stephen Rasmussen
Associate Editor
Sindhu Kashyap
September 15 | 12:00-12:20PM CET, Panel
Customer Experience | Food & Beverage
In-house vs. Agency: Who Can Build The Best CX?
In this hotly debated session - we will explore the strengths and weaknesses of in-house and agency teams. Join this discussion on who is best positioned to deliver the ultimate CX.
Global Digital Marketing Director
Laurent Burel
VP of Marketing UK
Christopher Baldwin
September 15 | 12:00-12:20PM CET, Fireside Chat
Sustainability | Retail & CPG
Sustainability? That's On Us.
Everyone plays a part to create a world of more sustainable fashion. In his session, Ryan Shannon will talk about:
Managing Director
Ryan Shannon
Sustainability Consultant
Anna Moore
September 15 | 12:10-12:20AM CET, Panel
Customer Experience | Diversity & Inclusion
Transform Your Employees to Their Best Selves Pete Yoong - Pulsify
The importance of community culture in the workplace is increasing, and it is the team leader’s responsibility to make sure each teammate is on board. In this session, Peter will touch upon:
Developing the potential in employees with AI,
Informing the management in making data-driven decisions,
Maintaining impartialness to the system.
Co-founder
Peter Yoong
September 15 | 12:20-12:50PM CET, Panel
Customer Experience | Fashion & Beauty
Beauty & Cosmetics Panel: Understanding Consumer Habits
The beauty industry is one of the toughest industries for customer experience, with many things to consider, from allergens to animal cruelty to inclusivity. This panel will shine a light on this issue by delving into:
Chief Commercial Officer & Speaker of the Executive Board
Christoph Honnefelder
CEO & Founder
Esther Leloux
Senior Director Marketing & eCommerce
Vanessa Van Leusden
Moderator and chairman of the day
Krijn Schuurman
September 15 | 12:20-12:45PM CET, Impact Session
Sustainability | Travel & Hospitality
Changing the Way the World Flies
Managing Director
Theye Veen
September 15 | 12:20-12:40PM CET, Fireside Chat
Diversity & Inclusion | Entrepreneurship
Entrepreneurial Diversity In MENA
At just 34, Sara Al Madani has already carved out quite the reputation as a fashion designer, serial entrepreneur, and inspirational role model. She set up her own fashion brand at 15 to change how Arab women dress, and her unique, modern take on the abaya has attracted fans across the Middle East and Africa. Her session will touch upon:
Serial Entrepreneur
Dr Sara Al Madani
Deputy Editor
Bridgette Hall
September 15 | 12:30-12:50PM CET, Impact Session
Leadership | Sports and Entertainment
Golden Rules from a Gold Medalist
Who would know more about being a leader than an Olympic Gold medalist? In her chat, Jessica Morrison will talk about:
Olympic Gold Medalist Australia
Jessica Morrison
September 15 | 12:40-12:50 CET, Impact Session
Diversity & Inclusion | Health
Transforming Mental Healthcare Beyond Tele-health
This session will talk about transformations in mental healthcare.
CEO & Cofounder
Azran Osman-Rani
September 15 | 12:50-13:10PM CET, Panel
Customer Experience | Fashion & Beauty
Supply Chain Challenges in eCommerce
E-Commerce is on the rise, but there is no improvement without a challenge. The fireside chat will discuss the supply chain challenge and delve into:
Warehouse infrastructure: visibility, mobility, and flexibility
High flow and low flow items: picking and packing
Transport Logistics
Customer expectations
CDO
Gijs Van Engelen
September 15 | 12:55-13:10 CET, Panel
Sustainability | Financial Services
Purpose is the New Profit, Green is the New Tech
Companies are focusing on two things in 2021: being green and doing good. In this session, Tarcila will talk about the role of purpose and sustainability in brands by delving into:
Chief Purpose Officer
Tarcila Ursini
September 15 | 13:10-13:20 CET, Impact Session
Leadership | Entrepreneurship
From The Epicenter of Innovation Hub
The popularity of innovation hubs is taking off, and Oscar is here to talk about them. This session will touch upon:
Partner & Managing Director
Oscar Ramos
September 15 | 13:10-13:40 CET, Panel
Customer Experience | Retail & CPG
Managing the Unexpected: Omnichannel Customer Expectations
Customer expectations make the business world go round. Join industry leaders to hear an enlightening conversation on:
CEO
Pawan Gadia
SVP Product & Operations
Coen Tijhof
CDO
Vincent Lootens
CMO
Brandon Proctor
September 15 | 13:10-13:30 CET, Panel
Sustainability | Food & Beverage
A Whole New Generation of Food
On the course we are in, the food and beverage industry is not sustainable. We have to change course, but where can we go? This session will cover:
Global Head of Sustainability
Jerome Perez
Co-Founder
Ben Ebberell
Global Sustainability and Innovation Director
Carolina García Arbeláez
September 15 | 13:20-13:30 CET, Impact Session
Leadership | Food & Beverage
The Future of Food
Cloud Kitchens: are they as dreamy as they sound? The impact session by Mohamad Ballout will delve into:
Co-founder & CEO
Mohamad Ballout
September 15 | 13:30-13:50 CET, Panel
Leadership | Food & Beverage
The Gig Ecosystem in MENA
How do you satisfy the world’s insatiable appetite? The panel will answer this by discussing:
Co-founder & CEO
Mohamad Ballout
Founding Partner
Sonia Weymuller
September 15 | 13:30-13:50 CET, Panel
Sustainability | Fashion & Beauty
L’Oréal for the Future: Sustainable Business Transformation and Social Impact in Brazil
As an exemplar in the beauty industry, L'Oreal has taken the initiative to implement sustainable business practices into its brand. This session by Maya Columbani will talk about L'Oreal's sustainability goals, including:
Director of Sustainability and Human Right Brazil
Maya Colombani
September 15 | 13:40-14:10 CET, Panel
Customer Experience | Travel & Hospitality
Titans of Travel and Hospitality
We have the opportunity to re-invent travel. As COVID restrictions ease and more people become fully vaccinated, the revival of the travel industry is getting stronger. This panel will discuss:
Chief Growth Officer
Guk Kim
Co-Founder & CEO
Johannes Reck
Senior Corporate Director of Digital Customer Experience
Timothee Semelin
September 15 | 13:40-14:20 CET, Workshop
Trainings & Workshops | Technology
How Growth Marketing Can Help You Accelerate Growth at Speeds Never Seen Before
This workshop by Upthrust will give an insight into growth marketing.
Growth Marketing Director
Stijn Sommerijns
September 15 | 14:00-14:20 CET, Panel
Leadership | Media
Fan Engagement and Fan Experience
Sports rule the entertainment world, and experts from Rakuten, Inter Miami and the Golden State Warriors are here to talk about it. Tune in to the session by Rahul Kadavakolu, Xavier Asensi, and Mike Kitts to learn all about fan engagement.
Executive Director - Global Marketing & Branding
Rahul Kadavakolu
Executive Vice President of Partnerships
Mike Kitts
Chief Business Officer
Xavier Asensi
September 15 | 14:00-14:20 CET, Panel
Sustainability | Technology
Living in a CarbonSmart World.
If we are to achieve climate goals, we need a systems-level view and solutions that can draw on multiple sources of waste carbon.
Advances in technology and a global momentum to avert the deepening climate crisis have brought us to the cusp of a new industrial era in which recycled CO2 will be the feedstock, and clean electricity the energy source, to produce the climate-safe materials and fuels that are today made from oil.
This talk will showcase examples of carbon recycling and how to rethink carbon from a liability to an opportunity.
Chief Sustainability & People Officer
Freya Burton
September 15 | 14:00-14:10 CET, Impact Session
Diversity & Inclusion | Financial Services
Growth in Africa: Digitization and Financial Inclusion
With 350 million unbanked adults in sub-Saharan Africa, the need for accessibility is not only necessary but dire. Folake Ani Mumuney will talk about:
Global Head of Marketing & Corporate Communications
Folake Ani Mumuney
September 15 | 14:10-14:30 CET, Panel
Diversity & Inclusion | Financial Services
Banking the Unbanked
2 billion adults, or 38 percent of all adults worldwide, remain excluded from the financial system today. This session will share:
Lead, Digital Rails
Claudia McKay
Global Head of Marketing & Corporate Communications
Folake Ani Mumuney
September 15 | 14:20-14:40 CET, Fireside Chat
Leadership | Food & Beverage
Fireside Chat with Jitse Groen - Just Eat Takeaway.com
Just Eat Takeaway.com is one of Europe's biggest food delivery companies, with a market value of $17.8 billion. In this Fireside Chat, Jitse will touch on:
Founder & CEO
Jitse Groen
Chief Marketing & Experience Design Officer Asia
Howard Tiersky
September 15 | 14:20-14:40 CET, Panel
Customer Experience | Technology
Digital Transformation and Competition in Banking
Digital transformation in banking can often be overlooked. Join industry leaders to hear more on:
Chief Marketing Officer
Federico Barallobre
September 15 | 14:25-14:40 CET, Impact Session
Sustainability | Retail & CPG
Applying Design Thinking to Packaging Solutions
Packaging is one of the number one polluters in our world. In this session, Tamara will discuss how we can solve this problem with the power of design.
Cofounder
Tamara Mekler
September 15 | 14:30-14:50 CET, Workshop
Trainings & Workshops | Diversity & Inclusion
Young Coder Club. Bridging the skills gap
LATAM & US Operational Account Manager
Fulya Mercan
Head of People and Culture at Insider.
Duygu Devecioğlu
Senior Software Development Engineer
Emre Kaya
September 15 | 14:40-15:00 CET, Panel
Leadership | Financial Services
How Quantum Marketing Drives Success
Over the years, marketing has shifted to four paradigms. Marketing is going to go through an unprecedented level of disruption as we enter the fifth paradigm. In this session, Raja will share:
CMO & Author of Quantum Marketing
Raja Rajamannar
September 15 | 14:40-15:00 CET, Panel
Customer Experience | Technology
Peak Season Trends in Retail
Peak season is the dream for marketers: sales, deals, offers, and more. But this dream can quickly turn bad without the right action. This session on Peak Season Trends will focus on:
Chief Business Development Officer
Michal Chyczewski
Member of Supervisory Board
Jakub Gierszyński
Client Partner
Emin Aliev
September 15 | 14:40-15:00 CET, Panel
Sustainability | Multi-Industry
See You Never, Plastic
Ending plastic waste is ambitious. But it is through collaboration and collective action that this complex problem can be solved. This panel will cover:
Commercial Vice President for Packaging and Specialty Plastics, EMEA
Marco Ten Bruggencate
VP Strategic Partnerships
Justin Wood
September 15 | 15:00-15:20 CET, Panel
Leadership | Sports and Entertainment
Cryptocurrency's Latest Use in Sports and Entertainment
Crypto is the currency of the future, but are you ready to use it? This session will explore the following topics:
Cofounder & Partner
Alex Baghdjian
PwC Crypto Leader and Partner and Adjunct Professor University of Hong Kong
Henri Arslanian
Founder & CEO
Jeffery Huang
September 15 | 15:00-15:20 CET, Panel
Customer Experience | Food & Beverage
Quantifying your customer Experience
A happy customer may make a one-time purchase, but more importantly, a happy customer will return to do business with your company time and time again. This chat will delve into:
How to define something as elusive as customer happiness,
How to understand the nuances of customer frustration and pinpoint what exactly fosters engagement,
How to turn all of this data and intelligence into an effective retention strategy that drives greater customer lifetime value (CLV).
Chief Product Officer
Lucie Buisson
September 15 | 15:00-15:20 CET, Impact Session
Sustainability | Fashion & Beauty
#PressReset on the Conventions of Beauty
The beauty industry is revolutionizing diversity and inclusion by pressing reset on the conventions of beauty. The session will delve into:
Cofounder & CEO
Liah Yoo
September 15 | 15:00-15:20 CET, Impact Session
Diversity & Inclusion | Entrepreneurship
Training Entrepreneurial Spirit
The entrepreneurial spirit is putting impact above the outcome as a successful entrepreneur. In this session, Linda will talk about:
Co-Founder & CEO
Linda Rottenberg
September 15 | 15:20-15:40 CET, Panel
Leadership | Media
Opportunities and Hurdles of the Media Industry
According to Statista, the US newspaper industry has shrunk by $4.5 billion from 2011 to 2018. The industry’s demise has left no one immune, as even huge publications like The New York Times have suffered with their revenue dramatically decreasing by half since 2006. This panel will explore:
Chairman & Co-founder
Pascal Chevalier
CEO
Nicholas Thompson
Chief Business Officer
Craig Kostelic
Managing Director, US
Jim Koepke
September 15 | 15:20-15:40 CET, Panel
Customer Experience | Technology
Growth vs Privacy? How to Grow Brands on the New Internet
Scaling brands and digital properties like mobile apps and websites is rapidly becoming more complex for marketers to navigate with new regulations focused on protecting consumer privacy. This panel will discuss: - Brands’ need for consistency in reporting, measurement and user experience in order to understand, engage and re-engage high value consumers - Moving away from deterministic measurement, while still maintaining the confidence and clarity to build services and generate strategic insights - Machine learning and advanced data science techniques in the wake of privacy regulations and platform policies.
President & GM US
Brian Quinn
September 15 | 15:20-15:40 CET, Panel
Sustainability | Philantrophy
Laggards & Leaders: 5-steps to starting or steering your ESG journey
The pressure is on, and it’s coming from all directions – investors, staff, customers, activists, and media. Some companies have been at the tip of the spear, driving social and environmental change for decades. But most are finding themselves in uncharted waters, with responsibilities they have never held and a board that is eager to leapfrog ESG ratings. This rapid-fire discussion will offer:
Senior Director & Global Head
Denielle Sachs
September 15 | 15:20-15:40 CET, Panel
Diversity & Inclusion | Technology
Cultural Hacking Towards Equity
1) Unconscious Bias and our Need of Belonging
2) Chimera of Meritocracy: How our biases affect overarching systems
3) Cultural Hacking towards systemic change and Equity
Global Diversity and Inclusion Lead
Tomas Flier
September 15 | 15:40-15:50 CET, Impact Session
Leadership | Sports and Entertainment
Leadership, Adversity and the Relationship Between Athletes and Their Clubs
This session by Steve Jbara will delve into the sports world, relationships within teams and leadership in the industry.
President
Steve Jbara
September 15 | 15:40-16:00 CET, Panel
Customer Experience | Technology
The Power of Recommendation Engines
This workshop by AWS, Insider and Friesland Campina will delve into the world of recommendation engines.
Head of Digital Media
Mazen Mroueh
Head, Worldwide Retail and Wholesale Distribution
Tom Litchford
Chief of Staff
Caglar İcer
September 15 | 15:40-16:00 CET, Panel
Sustainability | Travel & Hospitality
Renewable Energy Panel
Sustainability in travel is a pressing issue in the aviation industry. This session will talk about:
Managing Director
Theye Veen
CEO
Jimmy Samartzis
September 15 | 15:40-16:00 CET, Impact Session
Diversity & Inclusion | Media
Tough Conversations on Inclusive and Equitable Work Cultures
Diversity, inclusion, and equity are sensitive subjects, especially following racism-related issues in the past year. However, without talking openly, no problem can be solved. In this session, Daisy will talk about: - Leading with heart and purpose,
Chief People Officer
Daisy Auger-Domíngue
September 15 | 16:00-16:20 CET, Fireside Chat
Leadership | Technology
Internet Invariants: Privacy, User Experience, Child Safety, and Regulation
Internet privacy is one of today’s hot topics, but we’re facing a far more dangerous digital threat to our basic human right to live, the lack of internet safety. What’s even more concerning is the potentially harmful impact our current digital reality has on our children. Recent estimates suggest that one out of every three Internet users is a child, which means our most precious resource is vulnerable. Sit down with AppsFlyer CEO and co-founder Oren Kaniel to hear:
Co-founder & CEO
Oren Kaniel
Reporter
Patience Haggin
September 15 | 16:00-16:20 CET, Fireside Chat
Sustainability | Advocacy
Climate Advocacy and Youth Leadership
In middle school, Sophia brought up her concerns about climate change to her relatives and was shocked when they told her they knew nothing about global warming. She later learned that 40 percent of adults on Earth have never heard of climate change. Kids back in the day used to skip school to play hooky; now, they’re skipping school to fight for their futures. As a national strategist for Fridays for Future, Sophia worked alongside Greta Thunberg to mobilize millions of students to strike for climate action. Through this presentation, Sophia will provide a look into the dynamic world of youth climate activism and sketch out what life is like for the teenagers saving our planet.
UN Youth Advisor on Climate Change
Sophia Kianni
September 15 | 16:00-16:10 CET, Impact Session
Diversity & Inclusion | Advocacy
At the End of the Tunnel
This session by Michelle Nunn will delve into:
CEO
Michelle Nunn
September 15 | 16:10-16:30 CET, Panel
Customer Experience | Retail & CPG
Future of Apps: AI Powered Marketing
How are app marketers using the power of AI-powered marketing to their advantage? This panel will shine a light on:
Advisor
Tomás Gazmuri
CTO
Tu Vu Anh
Head of Strategic Growth & Payment at LATAM & EMEA
Lukasz D
September 15 | 16:20-16:30 CET, Impact Session
Leadership | Retail & CPG
FMCG Marketing in a Cookieless and Consent Driven World
Cookies — not as sweet and definitely more complex than they sound. With new regulations on data privacy, the collection and integration of cookies have been more difficult. In this impact session, Deepak will talk about:
Vice-President Homecare SEA & Global Head, Fabric Enhancers
Deepak Subramanian
September 15 | 16:30-16:50 CET, Panel
Leadership | Retail & CPG
Retail Leadership Panel
This panel by retail superstars will cover:
Vice-President Homecare SEA & Global Head, Fabric Enhancers
Deepak Subramanian
CXMO
Ilca Sierra
Director of Anaika Collection
Lavina Valiram
Managing Director, US
Jim Koepke
Founder, CPO and CGO
Derrick Dinglasan
Managing Director, LATAM
Moritz Wolff
September 15 | 16:30-16:50 CET, Impact Session
Diversity & Inclusion | Technology
Leveling the Field for Women in the Tech Industry
Girls in Tech started 15 years ago with the mission to bring women into the tech industry. In this session, Adriana will share:
Founder & CEO
Adriana Gascoigne
September 15 | 12:45-12:55PM CET, Impact Session
Sustainability | Retail & CPG
Convenience, Cost and Sustainable Practices
Convenience and cost are the major concerns for companies that are trying to go green. This session will talk about why convenience and cost do not have to be sacrificed to achieve sustainable practices.
Marketing & Communications Director @FNAC
Beatriz Navarro
September 15 | 11:50-12:30 CET, Workshop
Trainings & Workshops | Technology
CMOs: How to Reliably Become Your Company’s Growth Engine
A playbook to de-risking your go-to-market strategy
Modern day growth requires visionary CMO and CPO tag teams co-launching innovation to market, delivering on their shared responsibility for monetization.
Data-driven decision-making that de-risks GTM isn't an unattainable holy grail. Teams may feel challenged by never having enough actionable insights data to guarantee they're making the right decision, but there is an opportunity to more reliably grow revenue and justify return on investment.
Hypothesis based experiments have outcomes that can significantly guide decision making. Find out how to align product and marketing teams with data dependable enough to use as board level justification.
Join GrowthOps as we take you through the steps needed to reduce decision anxiety and future-proof your business with customer-centric, experience-driven growth
Chief Growth Officer
David Isaac
Regional Head of Growth Marketing, SEA
Shaad Hamid
September 15 | 12:50-13:10 CET, Fireside Chat
Customer Experience | Retail & CPG
Building a Customer Experience Strategy Through the Pandemic
E-Commerce is on the rise, but there is no improvement without a challenge. The fireside chat will discuss the supply chain challenge and delve into:
CDO
Gijs Van Engelen
Moderator and chairman of the day
Krijn Schuurman
September 15 | 15:00-15:20 CET, Fireside Chat
Customer Experience | Food & Beverage
The Future Of Customer Happiness: Humanizing Digital For Better Experiences
As humans we’ve never been more connected, but how do we make sure we don’t lose the human touch online? How do we turn customer intelligence into customer happiness?
Join Contentsquare VP of Product Lucie Buisson and Dodo Pizza Chief Marketing Officer Mikhail Chernyshev as they explore what it takes to build lovable digital customer experiences in 2021.
Chief Customer Happiness Officer
Mikhail Chernyshev
Chief Product Officer
Lucie Buisson
September 15 | 12:10-12:20 CET, Diversity & Inclusion
Diversity & Inclusion | Others
Using AI to Improve Diversity, Equity and Inclusion and Uncovering Potential in People and Organizations
The importance of community culture in the workplace is increasing, and it is the team leader’s responsibility to make sure each teammate is on board. In this session, Peter will touch upon:
Co-founder
Peter Yoong
September 15 | 14:00-15:30 CET, Regional Session
Regional Sessions
Delivery Heroes: Growth Strategies
Marketing Director
Alexey Podyaploskiy
CMO
Stas Koloskov
CMO
Olga Kalinina
Product Director
Maria Timofeeva
Country Manager Russia & CIS
Alexander Kubaneishvili
September 15 | 15:30-16:30 CET, Regional Session
Regional Sessions
Women's Leadership: Young Russian Women Entrepreneurs on the Challenges and Joys of Business
Elena Lebedeva
Co-Founder
Julia Terentyeva
Founder
Yana Becker
Founder & CEO
Olga Zinovieva
Olga Zhukova
September 15 | 16:10-16:30 CET
Diversity & Inclusion | Others
Purpose in the Pandemic: How Business and NGOs Are Partnering to Build Back Better
CEO
Michelle Nunn
Global Director
Kate Gibson
Executive Vice President, Global Communications President
Jon Banner
September 16 | 05:10-05:30AM CET, Keynote Speech
Leadership | Technology
Welcome Keynote by Hande Cilingir
Welcome to the world's largest virtual leadership and experience summit, RESHAPE. The second day of the event will kick-off with a keynote speech by Insider's Co-Founder and CEO Hande Cilingir.
Co-founder and CEO
Hande Cilingir
September 16 | 05:30-05:50AM CET
Leadership | Others
Building a Creator's Ecosystem
How do you define excellence for your brand? This panel by industry leaders will discuss the concept of excellence in the banking industry.
CEO
Nuseir Yassin
September 16 | 05:50-06:10AM CET, Panel
Leadership | Travel & Hospitality
Digital Transformation Lead by the Government
The digital transformation of the world is well underway, but who will lead us into the future? This panel will cover:
Digital Minister, Taiwan
Audrey Tang
Senior Correspondent
Emily Tan
September 16 | 06:10-06:20AM CET, Impact Session
Leadership | Advocacy
From Words to Action
We are all activists when it comes to social media, but how many of us really take palpable action? The Impact Session by Zahra Al Hilaly will touch upon:
Global Youth Representative on the UN Women Generation Equality Core Group
Zahra Al Hilaly
September 16 | 06:10-06:20AM CET, Impact Session
Customer Experience | Retail & CPG
Customer Care the Coles Way
As an industry leader for over 100 years, Coles is a trailblazer in customer experience. This session will talk about what Coles does to ensure the best customer experience they can provide.
Chief Marketing Officer
Lisa Ronson
September 16 | 06:20-06:50AM CET, Panel
Leadership | Retail & CPG
APAC's Digital Retail Journey Roadmap
The APAC region is growing exponentially, and they have established themselves as a strong presence in the global business stage. Leaders from APAC’s biggest brands will discuss:
Chief Marketing Officer
Jo Bjordal
CEO
Jakob Angele
September 16 | 06:20-06:40AM CET, Panel
Customer Experience | Retail & CPG
The Retail Scene in APAC
As the fastest-growing region in business, APAC holds the key to the biggest online retail opportunity in the world. Join industry leaders to hear more about:
Vice President Marketing
Erik Hohmann
Cofounder & CEO
Peter Yen
Chief Marketing Officer
Lisa Ronson
CMO
Edward Kilian
September 16 | 06:20-06:30AM CET, Panel
Diversity & Inclusion | Others
Serving the under-served in Digital Banking
Digitizing banking leads to many opportunities, including increased access for under-served communities. This session will delve into serving the unserved in digital banking.
CMO
Diana Boo
September 16 | 06:30-06:50AM CET, Panel
Diversity & Inclusion | Retail & CPG
Why Inclusive Product Designs Matter
There has been a call for retailers to embrace diversity and inclusivity, both in stores and online. This session will dive deep into what inclusive retail involves and how and why retailers should implement it. The session will touch upon:
Co-Founder & CEO
Juliette Gimenez
Partner & Director, Thailand
Mameaw Sapprasert
CMO
May Ling
September 16 | 06:40-07:00 CET, Fireside Chat
Customer Experience | Retail & CPG
HOW TO FLIP YOUR GROWTH HACKING MODEL TO ELEVATE YOUR DIGITAL BUSINESS
Head
Una Kwong Mangus
APAC Solutions Engineer & Senior CSM
Mathilde Soler
September 16 | 06:50-07:00AM CET, Impact Session
Sustainability | Retail & CPG
Ethical & Inclusive: The Complete Roadmap of Eco-Fashion
Due to the socio-environmental problems, consumer passion for sustainability and ethical conduct has received more attention in the last decades. In this session, Nadia Lotter from Boody will share:
Head of Marketing
Nadia Lotter
September 16 | 06:50-07:00AM CET
Diversity & Inclusion | Others
The Power in Embracing Vulnerability
Women are revolutionising the world, and members of Women of Hong Kong is clearing the path for each other to pave the way.
Sarah Vee will speak about why the time is now when it comes to shifting the narrative between women and it starts with 6 pillars of belief:
1. Reinventing how we see ourselves,
2. Reshaping how we see others,
3. Providing a safe and supportive space,
4. Inspiring growth,
5. Creating opportunities,
6. Breaking generational traumas to lead the next generation.
Founder & CEO
Sarah Vee
September 16 | 07:00-07:20AM CET, Impact Session
Leadership | Technology
Building Digital Brand Trust in a Highly Apprehensive Industry
Consumer trust is essential for digital brands. This session by Eric Cheng will talk about building trust in an apprehensive industry.
Co-founder & Group CEO
Eric Cheng
Country Manager
Nikhil Jethwani
September 16 | 07:00-07:30AM CET, Panel
Customer Experience | Retail & CPG
Peak Season. Retail Trends and Personalization in Retail
As a leader in Forrester, G2, and Gartner, Insider knows a thing or two about customer satisfaction. Hear from Insider’s customers on:
Head of eCommerce, Australia
Kirat Khara
Head of Ecommerce Southeast Asia
Vasiliy Mishin
CEO
Vach Pillutla
Co-Founder & Chief Customer Officer
Arda Koterin
September 16 | 07:00-07:20AM CET, Impact Session
Diversity & Inclusion | Advocacy
We Are Not Your Competition!
Hong Kong's first all-inclusive platform for women is turning heads and encouraging collaboration between college graduates, entrepreneurs, mothers, corporate leaders, networkers and influencers. This session will talk about the 6 pillars we must act on to create change:
Founder & CEO
Sarah Vee
Partnerships Director & COO
Jessie Drew Hawkins
Creative Director
Petra Greening
Founder
Lily Chan
Author, Founder & CEO
Sonia Samtani
September 16 | 07:20-07:40 CET, Impact Session
Leadership | Technology
Unlocking Asia’s Tech Ecosystem for 2021 and Beyond
It has been proven time and again that companies who limit their focus on Silicon Valley alone - within the context of startup and innovation - tend to have a narrower view of a progressive future.
Particularly in the last ten years, the Asian tech ecosystem has dynamically evolved - evident in its mobile-first, often mobile-only economies, which to this day are still being generously pumped with investment adrenaline.
But in an era-resetting 2021 and post-pandemic world, would the frothy Asia tech playbook still work? Is "opportunity" still a worthy buzzword? What are the emerging perils and existential threats? How does one truly unlock the Asian tech ecosystem?
Two of Asia's formidable tech powerhouses, Ronen Mense (APAC President of AppsFlyer) and Maria Li (COO of Tech in Asia), give their honest take. Those who have a substantial interest in building and growing their Asia presence simply shouldn't miss this session.
President & Managing Director, APAC
Ronen Mense
COO
Maria Li
September 16 | 07:20-07:30AM CET
Diversity & Inclusion | Others
Mental Health at Work. Why Do We Need to Have the Talk?
There are four words ruling the business world today: resilience, leadership, equity and inclusion. Brands cannot strive without embracing each and every one of these.
In this session Alisha will talk about:
- Taking pride in diversity,
- Making inclusion a conscious choice,
- Looking ahead versus getting bogged down.
Head of Diversity & Inclusion APAC
Alisha Fernando
September 16 | 08:50-09:10AM CET, Fireside Chat
Leadership | Financial Services
Banking for Good
What role do businesses (and in particular, banks) play in society? What does it mean to be "for good"? In this session, Sim will delve into the pivotal role of businesses to be that force for good in society, and the role leadership plays to steer an organization towards this path.
Group Head of Consumer Banking and Wealth Management
Sim S Lim
September 16 | 07:30-07:50AM CET, Panel
Diversity & Inclusion | Financial Services
Addressing Mental Health in the Workplace
Increasingly across Asia, mental health seems to be plaguing the citizens, employees, and customers. Research by Watson in 2018 cited 37% of Hong Kong residents claimed to experience mental health issue at some point, 25% of these were caused due to anxiety and depression at work. This Panel will touch upon:
Head of Diversity & Inclusion APAC
Alisha Fernando
Vice-President & Managing Director SEA
Kevin McGuigan
Chief Marketing Officer @MINDNATION
Cat Triviño
September 16 | 07:35-07:50AM CET, Impact Session
Sustainability | Technology
Building on Impact
Are you putting impact at the heart of your brand? In the age of increasing awareness regarding diversity and inclusion, prioritizing impact is essential. In this impact session, Vikram will touch upon:
Group Director (Innovation and Entrepreneurship Development)
Vikram Saraph
September 16 | 07:40-07:50 CET, Impact Session
Leadership | Financial Services
Sustainability vs. Greenwashing
It is such a thin line between going green for impact and going green for image. In this session Patrice will talk about not crossing the line into greenwashing.
CEO Singapore & Head of SEA
Patrice Conxicoeur
September 16 | 07:40-08:00AM CET, Panel
Customer Experience | Media
Revolutions in Media Publishing
The norm is shifting from print to digital, and media publishing is gaining more and more attraction. Hear from leaders in media publishing on:
Chairman
Le Quoc Vinh
Founder & CEO
Winston Utomo
Transformation and Learning Director
Chia Lun Huang
September 16 | 07:50-08:10AM CET, Panel
Leadership | Banking & Financial Services, Others
Panel Discussion: Health and wealth
Journey towards a sustainable future sustainabe futures. Banking and insurance in sustainability Moderator: Jahin Tanvir, Young Canberra Citizen of the Year for Individual Community Service
Policy adviser and multicultural youth advocate
Jahin Tanvir
September 16 | 07:50-08:05AM CET, Impact Session
Sustainability | Retail & CPG
Saving the Ocean One Sachet at a Time
Our oceans are in grave danger, and they are in dire need of our help. This session will talk about saving the oceans by touching upon:
Cofounder & CEO
Jane Von Rabenau
September 16 | 08:00-08:20AM CET, Panel
Customer Experience | Telecommunications
Improving Customer Experience in Telecom
How can your brand improve their customer satisfaction strategy? In this session, Dolly and Gulcin will delve into improving customer experience in telecom.
Chief Marketing Officer
Dolly Susanto
Digital Channels & Sales Development Director
Gulcin Alici Gokce
September 16 | 08:10-08:30AM CET, Impact Session
Leadership | Financial Services
The Potential, Positive, Global Effects of Cryptocurrency in Banking
Widespread use of cryptocurrencies is on the rise, but are we aware of their long-term consequences? This session will shine a light on:
Chief Product & Customer Officer, Digital Ventures
Saurav Bhatia
September 16 | 08:10-08:40AM CET, Panel
Diversity & Inclusion | Financial Services
Investing in Diversity
You can invest in anything these days, from start-ups to diversity. But what does it mean to invest in diversity? This panel will address that question by delving into:
Founder and Chief Executive Officer
Andi Taufan Garuda Putra
General Manager, Hong Kong & Macau
Maaike Steinebach
Deputy CEO & Head of Retail Banking Division
Phung Duy Khuong
Chief Executive Officer
Nicko Widjaja
Founder & Group CEO
Simon Loong
September 16 | 08:20-08:40AM CET, Panel
Customer Experience | Fashion & Beauty
From Experience to Experimentation: The AdoreBeauty Customer Journey
Tune into this session by Dan Ferguson to learn the story behind AdoreBeauty.
CMO
Dan Ferguson
September 16 | 08:30-08:50AM CET
Leadership | Telecommunications
Fireside chat with Rachel Goh - Telkomsel
CMO
Rachel Goh
September 16 | 08:40-09:00AM CET, Panel
Customer Experience | Media
The Realities of Brand Partnerships
We are more connected ever thanks to technology, but are these connections relevant in the business world? This panel on brand partnerships will delve into:
Director of Marketing
Peter Larko
Rapper, Producer & Songwriter
Dough-Boy
Regional Brand Partnerships Greater China and SEA
Louisa Berry
September 16 | 08:45-09:00AM CET, Impact Session
Sustainability | Technology
We Are What We Breathe
Air pollution is one of the biggest threats to human health globally. With millions of people prematurely dying from air pollution, tens of millions more are falling ill. In his session, Piotr will talk about:
Cofounder & CGO
Piotr Jakubowski
September 16 | 08:50-09:00AM CET, Panel
Diversity & Inclusion | Others
Health care’s data-driven future: Hype or Hope?
Health care and data, is it a fad or is it the future? Tune into this session by Achim Reganauer to learn more about the use of data in healthcare.
This speaker will be announced soon.
TBA
September 16 | 09:00-09:10AM CET, Impact Session
Customer Experience | Food & Beverage
Virtual brands: On-demand Delivery, and Accelerated Expansion.
From one-day delivery to drone deliveries, brands are racing to be the fastest in the industry. In this impact session, Narek Verdian will talk about:
CTO
Narek Verdian
September 16 | 09:00-09:30AM CET, Panel
Sustainability | Automotive
The Race to A Better Tomorrow
We all love a good car chase, especially if it’s leading to the future of the automotive industry. This panel will talk about:
Global Head of EV Energy
Zoltan Venczel
September 16 | 09:00-09:10AM CET, Panel
Diversity & Inclusion | Others
Democratizing Healthcare Through Technology
Integrating technology into healthcare can have many benefits including accessibility and ease of use. In this session Alfonsius will delve into using technology in healthcare.
Chief Product Officer
Alfonsius Timboel
September 16 | 09:10-09:40AM CET, Panel
Customer Experience | Travel & Hospitality
Human-Centric Digital Strategies for Airlines
The travel industry is one of the industries affected the hardest by the pandemic. With the rise of safe travel, the industry is bouncing back. Now is their time to thrive. This panel will provide a roadmap for Airlines to thrive in 2021-22 with an emphasis on:
Div. Vice President E-Commerce and Distribution
Bryan Koh
Founder member, Deputy Chief Commercial Officer
Pierre Thach
CEO
Kim Jong Yoon
September 16 | 09:10-09:30AM CET, Panel
Diversity & Inclusion | Others
Building an Accessible and Reliable Insurance
Accessibility in the health insurance sector can often be overlooked. This session by industry leaders will delve into:
- Importance of reliable information,
- Affordablity,
- Accessibility
Associate Editor
Sindhu Kashyap
Chief Product Officer
Alfonsius Timboel
Chief Marketing and Experience design
Julie Nestor
September 16 | 09:20-09:30AM CET, Impact Session
Leadership | Financial Services
The Other Side of Financial Markets
Financial companies are always depicted as evil, money-oriented power-houses in movies. However, there are two sides to every story. In this impact session, Chu Kok Wei will talk about:
Group Head Treasury & Markets
Chu Kok Wei
September 16 | 09:30-09:50AM CET, Panel
Leadership | Sports and Entertainment, Advocacy, Media
New Era of Customer Experiences: Bringing brand engagement in the time of information overload of post-COVID world
In the post-COVID age we are competing for attention of our audiences on every inch online. This panel will dive in:
Chief Growth Officer
Anna Znamenskaya
Digital Director
Enric Llopart
Senior Corporate Partnership Manager
Edward Patridge
September 16 | 09:30-10:10AM CET, Panel
Diversity & Inclusion | Others
The Boldness of Leading with Radical Empathy
You can't initiate change without being bold and taking action. In this session Yamilette will talk about why being loud and clear is important in creating impact.
Founder & CEO
Yamilette Cano
September 16 | 09:40-09:50AM CET, Impact Session
Customer Experience | Banking & Financial Services
Drawing Inspiration From the Physical Fitness Training Concept
Where do you draw your inspiration? This session by Amir Widjaya will talk about the physical fitness training concept, and turning this concept into motivation.
EVP Head of Marketing & Digital Communication
Amir Widjaya
September 16 | 09:50-10:20AM CET, Panel
Customer Experience | Financial Services
Striving for Excellence in Digital Banking Experiences
How do you define excellence for your brand? This panel by industry leaders will discuss the concept of excellence in the banking industry.
Vice Chairman & CEO
Kalidas Ghose
Chief Marketing Officer
Ershad Ahamed
SVP Marketing & Communication
Duardi Prihandiko
Chairman
Marek Forysiak
Cofounder & CEO
Ridwan Abdullah
Regional Managing Director of SEA
Jack Nguyen
September 16 | 10:00-10:30AM CET, Panel
Leadership | Travel & Hospitality
Accessible Tourism. A Wake-up Call for Tourism Boards
Accessible tourism is gaining more and more attention every day, and the tourism industry needs to take immediate action to keep up with the demand. This panel will touch upon:
Chief Executive
Keith Tan
CEO & Director
Geerte Udo
September 16 | 10:20-10:30AM CET, Panel
Customer Experience | Financial Services
Frictionless Consumption and Unintended Consequences
Is today’s degree if convenience really a good thing? Worrying observations from the CEO of an inclusive finance practitioner. A case study of a company that balanced profit with purpose.
Managing Director
Piyasak Ukritnukun
September 16 | 10:40-11:10AM CET, Panel
Customer Experience | Technology
Ruling the App Market
With 4.2 billion active mobile devices in the world, the focus is rapidly shifting toward mobile. Mobile is the marketing of the future, which is why this panel will focus on:
GM Digital & CX
Rachel Tigel
Chief Marketing Officer
Ionut Danifeld
CEO
John Le
Ex- Deputy Director
Andre Buerger
Founder & Executive Chairman
Ganesh Kumar Bangah
September 16 | 10:30-11:00AM CET, Panel
Leadership | Food & Beverage
The Success and Pitfalls of the Food and Beverage Industry
You can’t go wrong with the food, but even the food and beverage industry has its roadblocks. This panel will shine a light on:
Group CMO Singapore, Malaysia & Cambodia
Linda Hassan
GM Digital Marketing
Darren Hampton
CEO
Karen Bozic
September 16 | 10:30-10:40 CET, Panel
Customer Experience | Others
What is Punk CX?
I believe that the customer experience (CX) space is becoming like rock in the 1970s...overly technical, too elaborate and complicated, inwardly focused, a little exclusive and in danger of disappearing up it’s own a***.” Learn more about the concept of Punk CX from Adrian Swinscoe, author of Punk CX.
Author
Adrian Swinscoe
VP of Marketing UK
Christopher Baldwin
September 16 | 10:40-11:10AM CET, Workshop
Trainings & Workshops | Media
Marketing Career Workshop: Generalist vs. Specialist Conundrum
In this marketing workshop, Jacqueline Teo will discuss the differences between generalist and specialist marketing.
Chief Digital Officer
Jacqueline Teo
September 16 | 11:00-11:20AM CET, Impact Session
Leadership | Travel & Hospitality
Re-Imagining Partnerships and Long-Term Business in Airlines
The aviation industry is reviving, which raises many questions for the future. This session will touch upon:
Group CEO
Tony Fernandes
VP of Sales SG/HK/MY
Charles Tidswell
September 16 | 11:20-11:50AM CET, Fireside Chat
Leadership | Retail & CPG
The Key to Delivering Exceptional Experiences
Have you cracked the key to delivering exceptional experiences? The Fireside Chat with Ashley Micklewright will dive into:
President & CEO
Ashley Micklewright
Co-founder and CEO
Hande Cilingir
September 16 | 07:50-08:10AM CET, Panel
Leadership | Financial Services
Investing in Our Future
Even individual investments can have an impact on the community if done correctly. This panel will talk about investing in sustainability by delving into:
CEO Singapore & Head of SEA
Patrice Conxicoeur
Cofounder & CGO
Piotr Jakubowski
CMO Malaysia
Mohamed Adam
September 16 | 09:50-10:00AM CET, Impact Session
Leadership | Media
Customer Experience: What matters most to the audiences
Customer experience is at the foundation of most brand strategies. In this session Anna will delve into what matters most to your customers.
Chief Growth Officer
Anna Znamenskaya
September 16 | 09:30-09:50AM CET, Impact Session
Sustainability | Travel & Hospitality
Climate-Friendly Business Travel
Travel is a carbon-intensive activity, generating 8% of global greenhouse gas emissions. As companies evolve to the new normal and travel recommences, there is an opportunity for businesses to green their corporate travel programs as part of their commitment to Net Zero. During this session we’ll discuss:
CEO
Paloma Zapata
September 16 | 07:30-07:40AM CET, Impact Session
Customer Experience | Technology
Enabling Positive Impact for a Better World
Why should companies put positive impact at their core? In this session, Karen shares more about social enterprises – common misconceptions, the important role they play in the community, and DBS’ commitment in supporting them and building strong ecosystems with which to enable their growth.
Head of Group Strategic Marketing and Communications, DBS, and DBS Foundation board member
Karen Ngui
September 16 | 08:00-08:30AM CET, Workshop
Trainings & Workshops | Technology
The Era of Return on Experience
The workshop will outline:
Head of Customer Success, India
Aditya Maheswari
September 16 | 10:10-10:40AM CET, Workshop
Trainings & Workshops | Financial Services
Banking Workshop
This workshop will focus on the 5 challenges banking leaders face in becoming a truly innovative and data-driven bank.
CEO & Managing Partner
Benjamin Quinlan
September 16 | 10:30 - 11:20 AM CET, Discussion
Regional Sessions | Media
Innovative Journalism (Vietnamese)
Editor in Chief
Le Quoc Minh