STRONGER THAN EVER: BUILDING AN AMAZING CX WHILE GROUNDED

A BRAND NEW WAY™:

The #1 Customer Experience and Growth Summit

In 2020, in the midst of the Coronavirus pandemic, Thai Airways filed for bankruptcy
They survived and launched a new mission and slogan, to deliver experiences “as smooth as silk”
Learn how Thai Airways started by listening exactly to what their customers want, and how to remove friction from the customer journey